Problem | Action |
|
|
Failed to execute ScanButton | Uninstall ScanButton Manager on your computer and |
Manager. | then reinstall it. |
|
|
An unexpected error | Uninstall ScanButton Manager on your computer and |
occurred on ScanButton | then reinstall it. |
Manager. |
|
|
|
Other Problems |
|
Problem | Action |
|
|
Condensation has occurred | This usually occurs within several hours after you heat |
inside the printer. | the room in winter. This also occurs when the printer is |
| operating in a location where relative humidity reaches |
| 85% or more. Adjust the humidity or relocate the |
| printer to an appropriate environment. |
No file is displayed on the operator panel when you are selecting a file for Printing from USB Memory feature.
Confirm that there are files with the supported file formats (PDF, TIFF, or JPEG) in the USB storage device.
If the target file is in a deep hierarchy in the USB storage device, move the file to the root directory in the USB storage device with your computer.
Shorten the target file name in the USB storage device with your computer, and try printing again.
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.
You need to know the model of your printer and serial number. See the label located inside the side door of your printer.
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Troubleshooting
