Troubleshooting 481
Toner smears or print comes off/Stain on back side
3Verify that the Paper Type setting in the printer
driver matches the print media you loaded.
1
On the
Paper /Out put
tab in
Printing
Preferences
of the printer driver, check the
Paper Type
setting.
2
Load dry (not damp) and corrected print
media, and then click
Print Test Page
in
Properties
of the printer driver.
Is the problem recovered?
The task is
complete.
Contact Dell.
Action Yes No
1The print media surface may be uneven. Try
changing the Paper Type setting in the printer
driver. For example, change the plain paper to
thick.
1
On the
Paper /O utp ut tab in Pri nting
Preferences of the printer driver, change the
Paper Type setting.
Is the problem recovered?
The task is
complete.
Go to action 2.
2Verify that the correct print media is being
used. See "Supported Paper Sizes" on page196.
If not, use the print media recommended for
the printer.
Is the problem recovered?
The task is
complete.
Go to action 3.
Action Yes No