Manuals / Dell / Computer Equipment / All in One Printer

Dell 1355CN, 1355cnw manual Troubleshooting, 475

Models: 1355CN 1355cnw

1 522

Download 522 pages 36.62 Kb

Page 477

Troubleshooting

475

Image 477

Dell 1355CN, 1355cnw manual Troubleshooting, 475

Contents

Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Setting Up Printer Printer Setup Connecting the Telephone LineAutomatic Document Feeder ADF Inserting the Drivers and Utility CD Setting Up for Shared Printing121 Using Your Printer189 Identifying Print Media and Specifications 196194 195Printing, Copying, Scanning, and Faxing 232 231233 235Setting the Power Saver Timer Option Changing the Default SettingsScanning Using the Twain Driver Using a Scanner on the Network290 289291 294316 311319 320333 356357 Understanding the Printer Menus Adding Roles of Print Services Operating System Compatibility 429430 439 454 Cleaning the ADF Feed Roller 456Identifying the Location of Paper Jams Clearing Paper Jams From the ADFDell Technical Support Policy Appendix504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide What are you looking for? Find it here Finding InformationOperating your printer How to set up my printerExpress Service Code Service Tag Finding Information Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Product FeaturesUSB Direct Print Print From USB MemoryPrinting Through Wireless Connection Wireless Print Product Features Front View About the PrinterSpace Requirements Rear View100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Automatic Document Feeder ADF Operator PanelSecuring the Printer Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connection type Connection specifications Connecting Your PrinterConnecting Printer to Computer or Network Direct ConnectionUSB Cable Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting Initial Settings on the Operator Panel Setting the IP AddressSetting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Click the Printer Maintenance tab Verifying the IP SettingsClick the Printer Settings Report tab Printing and Checking the Printer SettingsSetting the IP Address Loading Print Media in the Multipurpose Feeder MPF Loading PaperLoading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Disabling the firewall before installing your printer Inserting the Drivers and Utility CDClick Start→ Help and Support For installing host-based printer driver Direct Connection SetupFor installing XML Paper Specification XPS printer driver Click Software InstallationWindows Server 2008 or Windows Server 2008 64-bit Edition Click Add a local printerClick Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local NetworkFor installing host-based printer driver Windows Vista or Windows Vista 64-bit Edition For installing XML Paper Specification XPS printer driverWindows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Before Installation Network Printer Setup on a Remote NetworkFor Windows Vista Click Start → Control Panel Click Windows Firewall Click Change settings Click ContinueRight-clickRemote Registry and select Properties Click Yes in User Account Control dialog box For Windows Server Click Start → Control PanelNetwork an Sharing Center screen appears Click Save changesInstalling the Printer Driver 2PSK AES SpecificationWizard Setup through USB connection Advanced Setup through Using Wizard Setup to Configure Wireless SettingsClick Guided Setup Click Connect Your Printer Using Advanced Setup to Configure Wireless Settings Click Start installationDisplaying Configure Wireless Settings Screen Select a connection method from the following Select Type of wireless network Advanced Configuration Tool screen appearsEthernet Cable Subnet Mask Gateway AddressConfigure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 102 For Windows XP and Windows Server103 104 105 106 107 Setting Up for Shared PrintingFor Windows Vista, Windows Vista 64-bit Edition For Windows Server 2008, Windows Server 2008 64-bit Edition108 Point and Print Click Start → Devices and Printers109 Close My Network Places → Printers and Faxes110 111 Click Install driver112 Peer-to-Peer113 114 115 116 When Using a USB connection Installing the Drivers and SoftwareWhen Using Bonjour Adding a Printer on Mac OS X 10.5 or Later VersionsAdding a Printer on Mac OS X When Using IP PrintingSelect Line Printer Daemon LPD for Protocol 118Click Default Browser in the Printer Browser dialog box Start Printer Setup UtilityStart the Printer Setup Utility 119120 Select the model of your printer for Print Using121 Using Your Printer122 123 OverviewClick the Printer Settings Report tab Tool Box124 Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool 127 Setting Up From Web BrowserFor Firefox 2.0 or Later Click Connection → Settings128 Click AdvancedSelect the Automatic proxy configuration URL check box Setting Up From Operator PanelDisplay Format Top Frame130 Left Frame131 Right Frame Buttons in the Right Frame132 Changing the Settings of the Menu Items Details of the Menu Items133 134 135 Printer StatusPrinter Events 136Job List Printer Jobs137 Displays the processing speedPrinter Settings Completed Jobs138 139 Printer Settings Report140 141 142 143 144 145 When the paper is loaded in the MPF Which can be accessed from Order Supplies at146 Left frameTimer Sleep*1 Values Power SaverSleep Auto Reset 147148 Function Enabled Purpose Password Secure Receive Purpose149 150 Re-enter Enter the new password again to confirm PasswordValues Color CustomValues Multiple-Up Off 151Auto ID Copy152 Values Resolution StandardFine Super Fine153 Values Receive Mode TelephoneAnswer Machine154 When Receive Mode is set to Telephone/FaxRedial Attempts Tone Receive Fax Header155 Printer MaintenanceValues Plain 156157 158 159 Print Server Settings 160Supplies at in the left frame 161 Print Server ReportsTCP/IP 162LPD 163164 165 166 167 168 Values WirelessInfrastructure Link Channel169 170 171 172 173 174 175 176 177 178 Other FeaturesSMB Client Connection Memory Capability Restart printerAddress Book Print VolumeFax/E-mail 179180 181 ConfirmChange 182 Settings Restore SettingsFAX Speed DialValues Mail Group 183184 Server AddressServer Type 185Share Name Server Path186 Tray Settings187 188 Paper Characteristics Print Media GuidelinesPaper Recommended Paper Unacceptable Paper Selecting Paper191 Selecting Preprinted Media and Letterhead Printing on Letterhead192 Loading Letterhead Selecting Pre-Punched Paper193 194 Envelopes195 LabelsStoring Print Media Identifying Print Media and SpecificationsSupported Paper Sizes 196197 SeflefSupported Paper Types 198Media Multipurpose Feeder Paper Type Specifications Paper type Weight gsm Remarks199 200 Loading Print Media Print Media DimensionsCapacity 201202 203 204 205 206 When Loading Envelope#10, DL, or Monarch Loading an Envelope in the Multipurpose Feeder MPF207 208 When Loading C5209 210 211 212 213 214 Loading an Envelope in the Priority Sheet Inserter PSI215 216 217 Manual Duplex Printing Windows Printer Driver Only Multipurpose Feeder MPF218 219 Priority Sheet Inserter PSI220 221 Using the Output Tray Extension222 Operator Panel Using the Operator Panel ButtonsCopy button Fax button224 Scan button Printing a Panel SettingsMenu button 225226 227 228 Tips for Successful Printing PrintingSending a Job to Print Tips on Storing Print MediaCanceling From the Operator Panel Canceling a Print JobCanceling a Job From the Computer Running Windows Canceling a Job From the TaskbarCanceling a Job From the Desktop Direct Print Using the USB Storage DeviceSupported File Formats 231Printing a System Settings Printing a Report232 Using the Tool Box to Change the Printer Settings Printer SettingsAdjusting the Language From the Printer Operator Panel234 From Your ComputerLoading Paper for Copying CopyingPreparing a Document Making Copies From the Document Glass236 237 Making Copies From the ADFNumber of Copies Setting Copy OptionsColor 238239 CollatedReduce/Enlarge 240200% A5→A4 141% A5→B5 122% 100% Document Size 241B5→A5 81% A4→A5 70% 50% 242 Original TypeLighter/Darker 243Photo Suitable for documents with photos Sharpness Auto Exposure244 245 Multiple-Up246 247 Margin Top/BottomMargin Left/Right 24850 mm/0.0 Inch 249 Margin MiddleSpecify the value in increments of 1 mm/0.1 inch Inch 50 mmChanging the Default Settings Setting the Power Saver Timer Option250 251 252 Scanning Type ResolutionScanning Overview 253254 Scanning From the Operator Panel255 Scanning Using the Twain Driver256 257 Scanning Using the Windows Image Acquisition WIA Driver258 Overview Using a Scanner on the Network259 Computer FTP Server260 Confirming a Login name and Password When using SMB261 When using FTP Click System Preferences → Accounts Select Change PasswordSpecifying a Destination to Store the Document 262263 264 Select Allow network users to change my files265 Select Folder Options from Tools266 267 268 269 270 From the Dell Printer Configuration Web Tool Configuring the Printer SettingsOpen System Preferences, and then click Sharing 271272 Click the Server Address tab273 274 Login Name 275Server Port From the Address Book Editor Click Tool → New Printer Address Book → Server276 277 Settings wizardFor Computer SMB 278For Server FTP PathPassword Port Number Confirm LoginSending the Scanned File on the Network 279280 Scanning to USB Storage DeviceSending an E-Mail with the Scanned Image Setting an E-Mail Address BookClick Address Book 281Click the Apply New Settings button Sending an E-mail With the Scanned File282 283 284 Faxing Using the Numeric Keypad to Enter CharactersKeypad Letters and Numbers 285Setting Your Country Configuring Fax Initial SettingsChanging Numbers or Names Inserting a Pause287 Setting the Printer ID288 Setting the Time and DateChanging the Clock Mode Setting SoundsSpeaker Volume 289Ringer Volume Specifying the Fax SettingsChanging the Fax Settings Options 290Available Fax Settings Options 291Option Description Mode is set to Telephone/Fax 292Attempts Fax Fwd 293Num Protocol294 Advanced Fax Settings295 Fax Data Encoding MethodLoading an Original Document on the ADF Sending a FaxLoading an Original Document on the Document Glass 296297 Resolution Document Type298 299 Sending a Fax Automatically300 Sending a Fax ManuallyAll Entries Group DialConfirming Transmissions Start301 Sending a Delayed Fax Automatic Redialing302 Example Sending a Fax from the Driver Direct FaxFor Microsoft Windows Click Preferences304 305 Click Start Sending For Apple Macintosh306 307 About Receiving Modes Receiving a FaxLoading Paper for Receiving Faxes 308Receiving a Fax Manually in the Telephone Mode Receiving a Fax Automatically in the Fax ModeReceiving a Fax Manually Using an External Telephone 309310 Receiving Faxes Using the Drpd ModeReceiving Faxes in the Memory Automatic DialingPolling Receive Speed Dialing312 Sending a Fax Using a Speed Dial313 Group DialingSetting Group Dial Editing Group Dial314 315 Other Ways to Fax Using the Secure Receiving ModePrinting an Address Book List 316317 318 Using an Answering MachineProcedures Using a Computer ModemFax Activity Protocol Monitor320 Changing Setting Options321 Know Your Printer322 Printer Information Printer Settings ReportPurpose Values324 Menu Settings325 Fault Time-OutOut of Paper Tone Auto Clear Alert Tone326 Date & Time Date Format24H or 12H 327 Reports328 TCP/IP SettingsDefaults Settings 329Custom Size 330 331 Fax SettingsFax Header Name 332Sent Fax Fwd Fax Fwd NumberPrinter Maintenance System Settings333 334 335 Date & Time Paper Density336 Adjust BTR 337Understanding the Tool Box Menus Adjust Fuser Registration Adjustment338 339 Reset Defaults Adjust Altitude340 System Section Click to initialize the system parametersNon-Dell Toner BTR Refresh Mode341 User Fax Section342 Web Link Customization343 MPF 344345 Scan DefaultsSaves the scanned image in Tiff Saves the scanned image in Jpeg346 347 Fax Defaults348 Copy Defaults349 350 351 352 353 Sets the line type to PstnSets the line type to PBX 354 355 Clean Developer Chart PrintDiagnosis Environment Sensor InfoRefresh Mode Resetting DefaultsClean Developer Click Start to stir the toner 357358 Understanding the Printer Menus Defaults SettingsColor CollatedReduce/Enlarge 360200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Document Size Original Type361 Sharpness Lighter/DarkerAuto Exposure 362Color Balance G Color Balance RColor Balance B Gray BalanceMargin Middle Margin Left/RightScan to Network 364File Format Color Scans in color modeColor Button Set 365366 ResolutionLegal 8.5 x Executive 7.25 x 367368 Image Compression Max EMail Size369 370 Delayed StartUSB Print Defaults Tray SettingsLayout 371372 Panel Settings Reports/List373 Admin Menu Network Phone Book376 Status Dell 1355cnw Multifunction Color Printer onlyHalf Full377 Specify the WEP 64bit Key to use throughSpecify the WEP 128bit Key to use through Pass 378Phrase Entry379 Disable Disables the WSD port Enable Enables the WSD port Protocol380 Does not initialize the wired network data stored in NVM Receive ModeYes Initializes the wired network data stored in NVM Initialize NVMAuto Rec TEL/FAX Auto Rec FaxAuto Rec Ans/FAX Line MonitorLine Type Ring Tone VolumeTone/Pulse 383Redial Delay Resend DelayJunk Fax Setup Redial AttemptsFax Header Remote Rcv ToneCompany Name Fax Number386 Drpd PatternPattern 387Fax Fwd Number Forward SettingsPrefix Dial Prefix Dial NumModem Speed Off Disable the ECM Enables the ECM389 KbpsFax Transmit Fax Broadcast390 Country Power Saver TimerOptions 391Fault Time-out Auto ResetJob Time-out 392Alert Tone Date & Time393 Specifies the date format394 Auto Log Print Mm/inchLow Toner Alert Msg 395Maintenance Power on Wizard396 Paper Density Adjust BTR397 Plain Light Normal Label Light398 Adjust FuserRecycled Envelope Plain Plain Thick Covers Coated Label Recycled EnvelopeAdjust ColorRegi Auto Regi AdjustClean Developer Toner Refresh400 BTR RefreshNon-Dell Toner Adjust Altitude401 User Scan YesFunction Enabled Secure SettingsPanel Lock 402Change Password Password USB-PrintSecure Receive 403Scan to EMail USB SettingsEdit From Field 404Panel Lock Function Panel LanguageEnabling the Panel Lock 405406 Disabling the Panel Lock407 408 Printer Status Window Understanding Your Printer Software Windows OnlyStatus Monitor Console Dell Supplies Management SystemSoftware Update Quick Launch Utility410 411 412 Address Book EditorScanButton Manager User Setup Disk Creating ToolScanDirect 413414 Understanding Printer Messages Cancel button415 Menu button416 Error-Code What you can do417 418 419 420 421 422 423 424 Adding Roles of Print Services Click Start→ Administrative Tools→ Server Manager425 Installing a Printer Driver Using the Add Printer Wizard Printer SetupSelect Add a network, wireless or Bluetooth printer 426427 428 Power Supply SpecificationsOperating System Compatibility 429Memory DimensionsMIB Compatibility 430Cables EnvironmentCopier Specifications Connection type Connection specifications and symbols432 433 Scanner Specifications434 Facsimile SpecificationsUser Memory Halftone 435436 437 Maintaining Your Printer438 Toner Saving Mode Supply Setting FunctionDetermining the Status of Supplies Conserving Supplies440 Storing ConsumablesReplacing Toner Cartridges Removing the Toner Cartridges441 442 Installing a Toner Cartridge443 444 Cleaning Inside the Printer445 446 447 448 Cleaning the Color Toner Density CTD Sensor449 Adjusting Color Registration Performing Auto Adjust450 Printing the Color Registration Chart Click the Start button next to Print Color Regi Chart451 452 Determining Values453 Entering Values454 Cleaning the Scanner455 456 Cleaning the ADF Feed Roller457 458 Clearing Jams Avoiding Jams459 460 Identifying the Location of Paper Jams461 Clearing Paper Jams From the ADF462 463 464 465 Clearing Paper Jams From the Front of the Printer466 467 Clearing Paper Jams From the Back of the Printer468 469 470 Clearing Paper Jams From the Output Tray471 472 473 474 475 Troubleshooting476 Display Problems Basic Printer ProblemsProblemAction 477478 Printing ProblemsProblem Action 479Tool Output is too light Print Quality Problems480 Select Flip on Short Edge or Flip on Long Edge from481 Toner smears or print comes off/Stain on back sideClick Apply New Settings Random spots/Blurred images482 Entire output is blank Streaks appear on the output483 Vertical blanks Pitched color dots484 Click Print Test Page in Properties of the printer driverDiagnosis tab Click the Ghost Configuration Chart button Ghosting485 On the Printer Maintenance tab Fog486 Bead-Carry-Out BCO Altitude on the Printer Maintenance tabAuger mark 487Wrinkled/Stained paper 488Developer on the Diagnosis tab 489 Top margins is incorrectAdjustment on the Printer Maintenance tab Color registration is out of alignment490 Click the Apply New Settings button Maintenance tabProtrudent / Bumpy paper 491Jam Misfeed jam492 493 Multi-feed jamCopy Problem Fax Problems494 495 Scanning Problems 496Menu → ADF 497498 Scan to NetworkFax/E-Mail Mail Address 499 Scanner Driver/Printer Utility Problems500 Contacting Service501 Appendix502 Online Services Dell Technical Support Policy503 Contacting Dell Warranty and Return PolicyRecycling Information 504505 Visit support.dell.com506 507 Index508 509 510 511 512 513 514 515 516 517 518 United States Government Restricted Rights519 520