Dell 1355CN, 1355cnw manual 498

498 Troubleshooting
The printer does not properly
transfer scan data to a
specified destination via the
Scan to E-mail or Scan to
Network feature.
Check if the following settings have been set correctly
on the Dell Printer Configuration Web Tool.
Scan to Network
Check the following settings under Address Book 
Server Address:
• Server Address
•Share Name
•Server Path
•Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book 
Fax/E-M ail:
• E-Mail Address
Cannot scan using WIA on a
Windows Server 2003
computer.
Enable WIA on the computer.
To en abl e W IA :
1 Click Start , point to Administrative Tools , and then
click Services .
2 Right-click Windows Image Acquisition (WIA) , and
then click Start .
Cannot scan using TWAIN
or WIA on a Windows Server
2008 or Windows Server
2008 R2 computer.
Install the Desktop Experience feature on the
computer.
To install Desktop Experience:
1 Click Start , point to Administrative Tools , and then
click
Server Manager .
2 Under Features Summary , click Add Features .
3 Select the Desktop Experience check box, click Next ,
and then click
Install .
4 Restart the computer.
Problem Action