Scanner Driver/Printer Utility Problems
ProblemAction
Unable to retrieve the Address Book data from the printer on the Address Book Editor.
Ensure that your computer and the printer is properly connected with the USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your computer. (The Address Book Editor retrieves the Address Book data via the printer driver.)
The TWAIN driver cannot | Ensure that your computer and the printer is properly |
connect to the printer. | connected with the USB cable. |
|
|
| Check whether the printer is on. If the printer is on, |
| reboot it by turning the power switch off and then on |
| again. |
|
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| If a scan application is running, close the application |
| once, restart the application, and then try scanning |
| again. |
|
|
The scanner driver has not | Install the scanner driver. If the driver is installed, |
been registered on your | uninstall it and then reinstall it. |
computer and cannot be |
|
accessed from ScanButton |
|
Manager. |
|
Failed to scan your document on the printer via ScanButton Manager.
Ensure that your computer and the printer is properly connected with the USB cable.
Check whether the printer is on. If the printer is on, reboot it by turning the power switch off and then on again.
If a scan application is running, close the application once, restart the application, and then try scanning again.
Failed to create an image file Ensure that there is sufficient space in your hard disk. via ScanButton Manager.
Failed to initialize
ScanButton Manager.
Troubleshooting
