Printing Problems, 478 | Dell 1355cnw, 1355CN manual

ProblemAction

Menu settings changed from the operator panel have no effect.

Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel.

Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel.

Printing Problems

ProblemAction

Job did not print or incorrect characters printed.

Ensure that Ready appears on the operator panel before you send a job to print.

Ensure that print media is loaded in the printer.

Verify that you are using the correct printer driver.

Ensure that you are using the correct Ethernet or USB cable and that it is securely connected to the printer.

Verify that the correct print media size is selected.

If you are using a print spooler, verify that the spooler has not stalled.

Check the interface of your printer from the Admin Menu.

Determine the host interface you are using. Print a device settings page to verify that the current interface settings are correct. Refer to "Printing a System Settings Page" on page 232 for details on how to print a device settings page.

478

Troubleshooting

Image 480

Dell 1355cnw, 1355CN manual Printing Problems, 478

Contents

Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Page Contents Setting Up Printer Printer Setup Connecting the Telephone LineAutomatic Document Feeder ADF Setting Up for Shared Printing Inserting the Drivers and Utility CD Using Your Printer 121 Identifying Print Media and Specifications 196 189194 195 Printing, Copying, Scanning, and Faxing 231 232233 235 Changing the Default Settings Setting the Power Saver Timer OptionScanning Using the Twain Driver Using a Scanner on the Network 289 290291 294 311 316319 320 333 356357 Understanding the Printer Menus Adding Roles of Print Services Operating System Compatibility 429430 439 Cleaning the ADF Feed Roller 456 454Identifying the Location of Paper Jams Clearing Paper Jams From the ADF Appendix Dell Technical Support Policy 504 Contents Before Beginning Page Page United States Government Restricted Rights Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Dell 1355cn/1355cnw Multifunction Color Printer Users Guide Finding Information What are you looking for? Find it here How to set up my printer Operating your printer Express Service Code Service Tag Finding Information Product Features Scanning to a USB Storage Device Multiple-Up 2-in-1 Copy Print From USB Memory USB Direct Print Printing Through Wireless Connection Wireless Print Product Features About the Printer Front View Rear View Space Requirements 100 mm/3.94 inches 596 mm/23.46 inches 132 mm/5.20 inches Automatic Document Feeder ADF Operator PanelSecuring the Printer Ordering Supplies Dell supplies web site appears Setting Up Printer Printer Setup Page Removing Packaging Material Removing Packaging Material Connecting Your Printer Connection type Connection specifications Connecting Printer to Computer or Network Direct ConnectionUSB Cable Network Connection Ethernet port Turning On the Printer Connecting the Telephone Line Phone connector Yellow terminator Connecting Your Printer Connecting Your Printer Setting the IP Address Setting Initial Settings on the Operator Panel Setting the IP Address Assigning an IP Address for IPv4 Mode Operator Panel Tool Box Verifying the IP Settings Click the Printer Maintenance tab Printing and Checking the Printer Settings Click the Printer Settings Report tab Setting the IP Address Loading Paper Loading Print Media in the Multipurpose Feeder MPF Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Paper Loading Print Media in the Priority Sheet Inserter PSI Loading Paper Loading Paper Installing Printer Drivers on Computers Running Windows Disabling the firewall before installing your printer Inserting the Drivers and Utility CDClick Start→ Help and Support Direct Connection Setup For installing host-based printer driverFor installing XML Paper Specification XPS printer driver Click Software Installation Click Add a local printer Windows Server 2008 or Windows Server 2008 64-bit Edition Click Start→ Devices and Printers Click Add a printer Network Connection Setup Network Printer Setup on a Local NetworkFor installing host-based printer driver For installing XML Paper Specification XPS printer driver Windows Vista or Windows Vista 64-bit Edition Windows Server 2008 or Windows Server 2008 64-bit Edition Windows Server 2008 R2 Windows 7 or Windows 7 64-bit Edition Network Printer Setup on a Remote Network Before Installation Click Windows Firewall Click Change settings Click Continue For Windows Vista Click Start → Control Panel Right-clickRemote Registry and select Properties For Windows Server Click Start → Control Panel Click Yes in User Account Control dialog box Click Save changes Network an Sharing Center screen appears Installing the Printer Driver Specification 2PSK AES Using Wizard Setup to Configure Wireless Settings Wizard Setup through USB connection Advanced Setup through Click Guided Setup Click Connect Your Printer Using Advanced Setup to Configure Wireless Settings Click Start installationDisplaying Configure Wireless Settings Screen Select a connection method from the following Advanced Configuration Tool screen appears Select Type of wireless networkEthernet Cable Subnet Mask Gateway Address Configure the IPv4 Settings and IPv6 Settings WPS-PIN WPS-PBC Operator Panel Installing Printer Drivers on Computers Running Windows Dell Printer Configuration Web Tool Setting up your computer for wireless connectivity Installing Printer Drivers on Computers Running Windows IP Address 169.254.000.041∗ 100 101 For Windows XP and Windows Server 102 103 104 105 106 Setting Up for Shared Printing 107 For Windows Vista, Windows Vista 64-bit Edition For Windows Server 2008, Windows Server 2008 64-bit Edition108 Point and Print Click Start → Devices and Printers109 Close My Network Places → Printers and Faxes110 Click Install driver 111 Peer-to-Peer 112 113 114 115 116 Installing the Drivers and Software When Using a USB connectionWhen Using Bonjour Adding a Printer on Mac OS X 10.5 or Later Versions When Using IP Printing Adding a Printer on Mac OS XSelect Line Printer Daemon LPD for Protocol 118 Start Printer Setup Utility Click Default Browser in the Printer Browser dialog boxStart the Printer Setup Utility 119 Select the model of your printer for Print Using 120 Using Your Printer 121 122 Overview 123 Click the Printer Settings Report tab Tool Box124 Using the Dell Printer Configuration Web Tool Setting Up the Dell Printer Configuration Web Tool Setting Up From Web Browser 127 Click Connection → Settings For Firefox 2.0 or Later128 Click Advanced Setting Up From Operator Panel Select the Automatic proxy configuration URL check boxDisplay Format Top Frame Left Frame 130 131 Right Frame Buttons in the Right Frame132 Changing the Settings of the Menu Items Details of the Menu Items133 134 Printer Status 135 136 Printer Events Printer Jobs Job List137 Displays the processing speed Printer Settings Completed Jobs138 Printer Settings Report 139 140 141 142 143 144 145 Which can be accessed from Order Supplies at When the paper is loaded in the MPF146 Left frame Values Power Saver Timer Sleep*1Sleep Auto Reset 147 148 Function Enabled Purpose Password Secure Receive Purpose149 Re-enter Enter the new password again to confirm Password 150Values Color Custom 151 Values Multiple-Up OffAuto ID Copy Values Resolution Standard 152Fine Super Fine Values Receive Mode Telephone 153Answer Machine When Receive Mode is set to Telephone/Fax 154Redial Attempts Tone Receive Fax Header Printer Maintenance 155 156 Values Plain 157 158 159 Print Server Settings 160Supplies at in the left frame Print Server Reports 161 162 TCP/IP 163 LPD 164 165 166 167 Values Wireless 168Infrastructure Link Channel 169 170 171 172 173 174 175 176 177 Other Features 178SMB Client Connection Memory Capability Restart printer Print Volume Address BookFax/E-mail 179 180 181 ConfirmChange Settings Restore Settings 182FAX Speed Dial 183 Values Mail Group Server Address 184 185 Server TypeShare Name Server Path Tray Settings 186 187 188 Paper Characteristics Print Media GuidelinesPaper Recommended Paper Unacceptable Paper Selecting Paper191 Selecting Preprinted Media and Letterhead Printing on Letterhead192 Loading Letterhead Selecting Pre-Punched Paper193 Envelopes 194 Labels 195 Identifying Print Media and Specifications Storing Print MediaSupported Paper Sizes 196 Seflef 197 Supported Paper Types 198Media Multipurpose Feeder Paper Type Specifications Paper type Weight gsm Remarks199 200 Print Media Dimensions Loading Print MediaCapacity 201 202 203 204 205 206 When Loading Envelope#10, DL, or Monarch Loading an Envelope in the Multipurpose Feeder MPF207 When Loading C5 208 209 210 211 212 213 Loading an Envelope in the Priority Sheet Inserter PSI 214 215 216 217 Manual Duplex Printing Windows Printer Driver Only Multipurpose Feeder MPF218 Priority Sheet Inserter PSI 219 220 Using the Output Tray Extension 221 222 Using the Operator Panel Buttons Operator PanelCopy button Fax button 224 Printing a Panel Settings Scan buttonMenu button 225 226 227 228 Printing Tips for Successful PrintingSending a Job to Print Tips on Storing Print Media Canceling a Print Job Canceling From the Operator PanelCanceling a Job From the Computer Running Windows Canceling a Job From the Taskbar Direct Print Using the USB Storage Device Canceling a Job From the DesktopSupported File Formats 231 Printing a System Settings Printing a Report232 Printer Settings Using the Tool Box to Change the Printer SettingsAdjusting the Language From the Printer Operator Panel From Your Computer 234 Copying Loading Paper for CopyingPreparing a Document Making Copies From the Document Glass 236 Making Copies From the ADF 237 Setting Copy Options Number of CopiesColor 238 Collated 239 Reduce/Enlarge 240200% A5→A4 141% A5→B5 122% 100% Document Size 241B5→A5 81% A4→A5 70% 50% Original Type 242 Lighter/Darker 243Photo Suitable for documents with photos Sharpness Auto Exposure244 Multiple-Up 245 246 Margin Top/Bottom 247 Margin Left/Right 24850 mm/0.0 Inch Margin Middle 249Specify the value in increments of 1 mm/0.1 inch Inch 50 mm Changing the Default Settings Setting the Power Saver Timer Option250 251 252 Type Resolution ScanningScanning Overview 253 Scanning From the Operator Panel 254 Scanning Using the Twain Driver 255 256 Scanning Using the Windows Image Acquisition WIA Driver 257 258 Using a Scanner on the Network Overview259 Computer FTP Server 260 Confirming a Login name and Password When using SMB261 Click System Preferences → Accounts Select Change Password When using FTPSpecifying a Destination to Store the Document 262 263 Select Allow network users to change my files 264 Select Folder Options from Tools 265 266 267 268 269 270 Configuring the Printer Settings From the Dell Printer Configuration Web ToolOpen System Preferences, and then click Sharing 271 Click the Server Address tab 272 273 274 Login Name 275Server Port From the Address Book Editor Click Tool → New Printer Address Book → Server276 Settings wizard 277 278 For Computer SMBFor Server FTP Path Confirm Login Password Port NumberSending the Scanned File on the Network 279 Scanning to USB Storage Device 280 Setting an E-Mail Address Book Sending an E-Mail with the Scanned ImageClick Address Book 281 Click the Apply New Settings button Sending an E-mail With the Scanned File282 283 284 Using the Numeric Keypad to Enter Characters FaxingKeypad Letters and Numbers 285 Configuring Fax Initial Settings Setting Your CountryChanging Numbers or Names Inserting a Pause Setting the Printer ID 287 Setting the Time and Date 288 Setting Sounds Changing the Clock ModeSpeaker Volume 289 Specifying the Fax Settings Ringer VolumeChanging the Fax Settings Options 290 Available Fax Settings Options 291Option Description Mode is set to Telephone/Fax 292Attempts 293 Fax FwdNum Protocol Advanced Fax Settings 294 Fax Data Encoding Method 295 Sending a Fax Loading an Original Document on the ADFLoading an Original Document on the Document Glass 296 297 Resolution Document Type298 Sending a Fax Automatically 299 Sending a Fax Manually 300All Entries Group Dial Confirming Transmissions Start301 Sending a Delayed Fax Automatic Redialing302 Sending a Fax from the Driver Direct Fax ExampleFor Microsoft Windows Click Preferences 304 305 Click Start Sending For Apple Macintosh306 307 Receiving a Fax About Receiving ModesLoading Paper for Receiving Faxes 308 Receiving a Fax Automatically in the Fax Mode Receiving a Fax Manually in the Telephone ModeReceiving a Fax Manually Using an External Telephone 309 Receiving Faxes Using the Drpd Mode 310 Automatic Dialing Receiving Faxes in the MemoryPolling Receive Speed Dialing Sending a Fax Using a Speed Dial 312 Group Dialing 313 Setting Group Dial Editing Group Dial314 315 Using the Secure Receiving Mode Other Ways to FaxPrinting an Address Book List 316 317 Using an Answering Machine 318 Using a Computer Modem ProceduresFax Activity Protocol Monitor Changing Setting Options 320 Know Your Printer 321 322 Printer Settings Report Printer InformationPurpose Values Menu Settings 324 Fault Time-Out 325Out of Paper Tone Auto Clear Alert Tone 326 Date & Time Date Format24H or 12H Reports 327 TCP/IP Settings 328 Defaults Settings 329Custom Size 330 Fax Settings 331 332 Fax Header NameSent Fax Fwd Fax Fwd Number Printer Maintenance System Settings333 334 335 Date & Time Paper Density336 Adjust BTR 337Understanding the Tool Box Menus Adjust Fuser Registration Adjustment338 339 Adjust Altitude Reset Defaults340 System Section Click to initialize the system parameters BTR Refresh Mode Non-Dell Toner341 User Fax Section Web Link Customization 342 343 344 MPF Scan Defaults 345Saves the scanned image in Tiff Saves the scanned image in Jpeg 346 Fax Defaults 347 Copy Defaults 348 349 350 351 352 353 Sets the line type to PstnSets the line type to PBX 354 355 Chart Print Clean DeveloperDiagnosis Environment Sensor Info Resetting Defaults Refresh ModeClean Developer Click Start to stir the toner 357 358 Defaults Settings Understanding the Printer MenusColor Collated Reduce/Enlarge 360200% A5→A4 141% A5→B5 122% 100% B5→A5 81% A4→A5 70% 50% Document Size Original Type361 Lighter/Darker SharpnessAuto Exposure 362 Color Balance R Color Balance GColor Balance B Gray Balance Margin Left/Right Margin MiddleScan to Network 364 Color Scans in color mode File FormatColor Button Set 365 Resolution 366 367 Legal 8.5 x Executive 7.25 x 368 Image Compression Max EMail Size369 Delayed Start 370 Tray Settings USB Print DefaultsLayout 371 372 Panel Settings Reports/List373 Admin Menu Phone Book Network Status Dell 1355cnw Multifunction Color Printer only 376Half Full 377 Specify the WEP 64bit Key to use throughSpecify the WEP 128bit Key to use through 378 PassPhrase Entry 379 Disable Disables the WSD port Enable Enables the WSD port Protocol380 Receive Mode Does not initialize the wired network data stored in NVMYes Initializes the wired network data stored in NVM Initialize NVM Auto Rec Fax Auto Rec TEL/FAXAuto Rec Ans/FAX Line Monitor Ring Tone Volume Line TypeTone/Pulse 383 Resend Delay Redial DelayJunk Fax Setup Redial Attempts Remote Rcv Tone Fax HeaderCompany Name Fax Number Drpd Pattern 386 387 Pattern Forward Settings Fax Fwd NumberPrefix Dial Prefix Dial Num Off Disable the ECM Enables the ECM Modem Speed389 Kbps Fax Transmit Fax Broadcast390 Power Saver Timer CountryOptions 391 Auto Reset Fault Time-outJob Time-out 392 Date & Time Alert Tone393 Specifies the date format 394 Mm/inch Auto Log PrintLow Toner Alert Msg 395 Maintenance Power on Wizard396 Adjust BTR Paper Density397 Plain Light Normal Label Light Adjust Fuser 398Recycled Envelope Plain Plain Thick Covers Coated Label Recycled Envelope Auto Regi Adjust Adjust ColorRegiClean Developer Toner Refresh BTR Refresh 400 Adjust Altitude Non-Dell Toner401 User Scan Yes Secure Settings Function EnabledPanel Lock 402 Password USB-Print Change PasswordSecure Receive 403 USB Settings Scan to EMailEdit From Field 404 Panel Language Panel Lock FunctionEnabling the Panel Lock 405 Disabling the Panel Lock 406 407 408 Understanding Your Printer Software Windows Only Printer Status WindowStatus Monitor Console Dell Supplies Management System Software Update Quick Launch Utility410 411 Address Book Editor 412 User Setup Disk Creating Tool ScanButton ManagerScanDirect 413 414 Cancel button Understanding Printer Messages415 Menu button Error-Code What you can do 416 417 418 419 420 421 422 423 424 Adding Roles of Print Services Click Start→ Administrative Tools→ Server Manager425 Printer Setup Installing a Printer Driver Using the Add Printer WizardSelect Add a network, wireless or Bluetooth printer 426 427 428 Specifications Power SupplyOperating System Compatibility 429 Dimensions MemoryMIB Compatibility 430 Environment Cables Copier Specifications Connection type Connection specifications and symbols432 Scanner Specifications 433 Facsimile Specifications 434 435 User Memory Halftone 436 Maintaining Your Printer 437 438 Supply Setting Function Toner Saving ModeDetermining the Status of Supplies Conserving Supplies Storing Consumables 440 Replacing Toner Cartridges Removing the Toner Cartridges441 Installing a Toner Cartridge 442 443 Cleaning Inside the Printer 444 445 446 447 Cleaning the Color Toner Density CTD Sensor 448 449 Adjusting Color Registration Performing Auto Adjust450 Printing the Color Registration Chart Click the Start button next to Print Color Regi Chart451 Determining Values 452 Entering Values 453 Cleaning the Scanner 454 455 Cleaning the ADF Feed Roller 456 457 458 Clearing Jams Avoiding Jams459 Identifying the Location of Paper Jams 460 Clearing Paper Jams From the ADF 461 462 463 464 Clearing Paper Jams From the Front of the Printer 465 466 Clearing Paper Jams From the Back of the Printer 467 468 469 Clearing Paper Jams From the Output Tray 470 471 472 473 474 Troubleshooting 475 476 Basic Printer Problems Display ProblemsProblemAction 477 Printing Problems 478 Problem Action 479Tool Print Quality Problems Output is too light480 Select Flip on Short Edge or Flip on Long Edge from Toner smears or print comes off/Stain on back side 481 Click Apply New Settings Random spots/Blurred images482 Entire output is blank Streaks appear on the output483 Pitched color dots Vertical blanks484 Click Print Test Page in Properties of the printer driver Diagnosis tab Click the Ghost Configuration Chart button Ghosting485 On the Printer Maintenance tab Fog486 Altitude on the Printer Maintenance tab Bead-Carry-Out BCOAuger mark 487 Wrinkled/Stained paper 488Developer on the Diagnosis tab Top margins is incorrect 489 Adjustment on the Printer Maintenance tab Color registration is out of alignment490 Maintenance tab Click the Apply New Settings buttonProtrudent / Bumpy paper 491 Jam Misfeed jam492 Multi-feed jam 493 Copy Problem Fax Problems494 495 Scanning Problems 496Menu → 497 ADF 498 Scan to NetworkFax/E-Mail Mail Address Scanner Driver/Printer Utility Problems 499 Contacting Service 500 Appendix 501 502 Online Services Dell Technical Support Policy503 Warranty and Return Policy Contacting DellRecycling Information 504 Visit support.dell.com 505 506 Index 507 508 509 510 511 512 513 514 515 516 517 United States Government Restricted Rights 518 519 520