AT&T 518-600-016 manual System Overview

SYSTEM FEATURES Table 1-1lists the features that are available for MERLIN II System Feature Modules 1 and 2, and Release 3.

NOTE: The features in Table 1-1are described fully in the MERLIN II Communications System System Manual.

The following paragraphs describe feature that are either new in Release 3 or have been significantly modified for Release 3.

●Disallowed List. Using a Disallowed List, you can create up to eight lists of numbers, area codes, or exchanges that selected users will not be permitted to dial. Each list can have up to 10 numbers. The administrator may assign one or more of these lists to any station in the system. If a station is assigned so a disallowed list any attempt to dial a number contained in the list wiIl be denied.

●Extended Station Status. Extended Station Status (ES Status) indicates the operating status of other stations to the administrator. When ES Status is administered for Hotel/Motel mode, the attendant can put voice terminals into different categories to indicate whether the room is occupied. With Release 3, if the voice terminal is off-hook, the attendant can’t change its status. This ES Status Inhibit feature helps prevent hotel guests from making calls from their room after they have checked out.

N O T E : The alternative to Hotel/Motel mode is Call Management System (CMS) mode. CMS is the automatic call distributor (ACD) for the MERLIN II system, and is available only with Feature Module 1 or 2, not Release 3. The CMS component of the MERLIN II system answers calls and connects them to available agents. CMS is not a system feature and requires a separate software package.

System Overview 1-7