CALLER CAN'T HEAR PERSON ANSWERING

Symptom: The person placing a call from the MERLIN II system, doesn't hear the person answering.

 

Possible Cause

Possible

Solution

 

To Investigate Further

 

 

 

The Dialing Timeout interval

Step 1. Check Form 1a

 

If the lines are rotary, the

 

is too long.

System Form-Incoming

 

Dialing Timeout interval is

 

 

Lines or the System

 

too long. (Go to Step 2.

 

 

Confuration Form to

 

If the lines are not rotary, the

 

 

determine if the outside lines

 

 

 

 

voice terminal is faulty.

 

 

are configured for rotary

 

 

 

 

Contact the equipment

 

 

operation.

 

 

 

 

 

 

supplier.

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 2. Follow

the

 

If the trouble persists after

 

 

instructions for

"Dialing

 

you have reset the interval,

 

 

Timeout Interval for Rotary

 

set the delay interval to 12

 

 

Lines" on page 3-81 for a

 

seconds, and contact the

 

 

Display Console or page

 

equipment supplier for

 

 

3-100 for a BIS-34D

 

assistance.

 

 

Console. Reset the interval

 

 

 

 

to the next shorter time.

 

 

 

 

 

 

 

 

4-34 Procedures for Specific Symptoms

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AT&T 518-600-016 manual Caller Cant Hear Person Answering