AT&T 518-600-016 manual Basic Troubleshooting Procedures

3 If the symptom is hardware related:

aCheck the connections.

bReplace individual components in the area of tie problem with components known to be working until the malfunction is connected.

cTest the system.

dNotify the local telephone company if the problem is on the outside Iines.

4 If the symptom is related to administration or programming:

aRefer to all the MERLIN II system planning forms for the site. These show the intended system administration and voice terminal programming, and should reflect any changes made since the system was first installed.

bIf possible, make a printout of all the system administration and check it against the planning forms. Refer to page 3-89 for the Display Console or page 3-106 for the BIS-34D console instructions to print all. Make sure the forms are up to date and reflect the customer’s current requirements for system features.

cReadminister the system and/or reprogram components as necessary.

dTest the system.

6Check the control unit site by following the steps under “General Operating Conditions” on page 4-5.

Basic Troubleshooting Procedures 4-3