AT&T 518-600-016 manual Hear the caller

PERSON CALLED CAN'T HEAR CALLER

Symptom: A person called with the voice announcement to idle voice terminal procedure cannot

hear the caller.

Possible Cause	Possible Solution		To Investigate Further
Misadministration of the	C h e c k	t o s e e i f	t h e
membrane button set.	membrane button set is
	administered as a BIS/HFAI
	voice terminal. If the set is
	administered as a BIS/HFAI
	set, the call is coming in on
	voice 1	path while	the
	speaker is on voice 2 path.
	That means the person called
	hears a tone, but does not
	hear the caller after lifting
	the handset.

Because the set can handle only one feature decide whether the set should be replaced by a BIS/HFAI set or whether it should be readministered to handle the voice announcement to idle voice terminal feature, and administer accordingly. Refer to “’Identifying Analog Voice Terminal Type”’ on page 3-41 for instructions.

Procedures for Specific Symptoms 4-35