Xerox DocuPrint 96MX manual Xerox support services, Xerox Customer Support Center

A.Xerox support services

Xerox support services are there to help you if your laser printing system should develop a severe hardware, software, or applications problem. If a problem continues after you have tried all remedial actions suggested in this guide, first notify your lead operator or systems specialist (depending on your site’s procedures). Contact one of the following centers if the problem cannot be resolved internally:

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Customer Support Center

Customer Service Support Center

Font Center.

Xerox Customer Support Center

The Xerox Customer Support Center is available to address your applications problems or to direct you to the appropriate documentation. Throughout this guide, the term “Xerox Customer Support” refers to the Xerox Customer Support Center.

The key to effective use of the Xerox Customer Support Center is correct identification of the problem. Before calling the center, it is helpful to have the following information available:

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A list of any error messages

An explanation of how output is different from what was expected

Whether the symptoms follow a pattern or occur randomly

A list of special conditions that may have an effect on the system, such as:

–Changes made to the host system (e.g., system software)

–Recent service performed on the DocuPrint 96/DocuPrint 96MX

LPS

–Whether the application printed properly on the DocuPrint 96/ DocuPrint 96MX LPS prior to the problem.

Your call will first be answered by a call administration representative who will take the information you have provided, create a problem statement, and then route your call to the appropriate support group for resolution.

Consult your Xerox representative for the telephone number in your area.

XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS MESSAGE GUIDE A-1