Xerox DocuPrint 96MX manual Xerox Customer Service Support Center, Xerox Font Center

XEROX SUPPORT SERVICES

Xerox Customer Service Support Center

The Xerox Customer Service Support Center is available to address your software- or hardware-related problems, such as continuous paper jams or poor print quality, if the corrective action(s) described in this guide or your DocuPrint 96/DocuPrint 96MX LPS Operator Guide have not resolved the problem. The Xerox Customer Service Support Center is referred to as “Xerox Customer Service” or “Xerox Service” throughout this guide. If the problem continues, call the Xerox Customer Service Support Center at the telephone number printed on the printer control console or provided by your Xerox Sales representative, analyst, or Service Representative.

Before contacting Xerox Customer Service, note the following:

–Status code numbers and messages which appear on the keyboard/display, including the 6-digit code number that resulted from running the PROBLEM command

–Status messages which appear on the printer control console

–Indicator lights which may be lit

–Status codes which appear in the display window of the operator control panel if there is a tape drive problem. (You must perform Diagnostic Test 01 [see the DocuPrint 96/ DocuPrint 96MX Operator Guide for instructions] prior to placing a service call for a 9-track magnetic tape problem.)

Your call will be answered by a Xerox service representative who will ask you for the following information:

–Your LPS model number:

–The LPS serial number

–Your name

–Your company name

–Your work address

–Your company's work hours

–A contact's name and telephone number within your company

–The system condition or status.

This information is given to a Xerox service representative who will call you back to discuss the information and give you the estimated time of arrival of a service representative, or assist you over the phone to resolve the problem.

Xerox Font Center

The Font Center can send you samples and catalogs of the fonts available for your DocuPrint 96/DocuPrint 96MX LPS, and can take orders for licensed and custom fonts.

Consult your Xerox representative for the Font Center telephone number in your area.

A-2 XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS MESSAGE GUIDE