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CONTENTS
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Preface
Purpose
Audience
Document Conventions
Cisco Unity Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
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Networking in Cisco Unity
Overview: Networking in Cisco Unity
Networking Options
Message Addressing Options
Locations and External Subscribers
Voice Connector
Active Directory Schema Extensions
Comparison of AMIS, Bridge, and VPIM Networking
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Road Map to the Networking Documentation: Where to Go from Here
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Digital Networking
Overview: Digital Networking
Requirements for Setting Up Digital Networking
Licenses and License Pooling
In This Chapter
Setting Up Digital Networking
Task List: Setting Up Digital Networking
Procedures for Setting Up Cisco Unity to Use Digital Networking
Enabling License Pooling (Optional)
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Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes
Setting the Addressing Search Scope
Setting the Directory Handler Search Scope
Setting the Automated Attendant Search Scope
Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers (Optional)
Setting Permissions on Active Directory Containers Used for Importing Subscribers
Enabling Identified Subscriber Messaging on Each Cisco Unity Server
Modifying the All Subscribers Public Distribution List
Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory (Optional)
Changing the Default Search Scope for the Cisco PCA (Optional)
Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain (Optional)
Testing the Digital Networking Setup
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Digital Networking Concepts and Definitions
Locations and Digital Networking
Dialing Domains
Identified Subscriber Messaging with Networked Cisco Unity Subscribers
Addressing Search Scopes
Addressing Options for Subscribers in a Dialing Domain
Dialing Domains Shield Against Overlapping Numbering Plans
Addressing Options for Non-Networked Phone Systems
When Numbering Plans Do Not Overlap
When Numbering Plans Overlap
Cisco Unity Administrator Scope
Browsing to Another Cisco Unity Administrator from the Local Cisco Unity Administrator
Searching for Subscriber Accounts That Were Created on Another Cisco Unity Server
Using Global Subscriber Manager to Browse to Another Cisco Unity Administrator
Granting Administrative Rights to Other Cisco Unity Servers
Distribution Lists
System Broadcast Messages
Addressing System Broadcast Messages to Digitally Networked Servers
How Networked System Broadcast Messages are Processed by Cisco Unity
Mapping Subscribers to Cisco Unity Servers
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Cross-Server Logon, Transfers, and Live Reply
Overview of Cross-Server Logon, Transfer, and Live Reply
Phone System Considerations for Cross-Server Features
Planning for Increased Port Usage
A Brief Look at Cisco Unity Data Architecture
Why Cross-Server Logon Is Needed
Why Cross-Server Transfer Is Needed
Why Cross-Server Live Reply Is Needed
Cross-Server Logon
Prerequisites: Enabling Cross-Server Logon
Task List: Enabling Cross-Server Logon
Procedures: Enabling Cross-Server Logon
Enabling Cross-Server Logon and Entering the Pilot Numbers of Destination Cisco Unity Servers
Testing Cross-Server Logon
Cross-Server Transfer from the Automated Attendant and Directory Handlers
Prerequisites: Enabling Cross-Server Transfer
Task List: Enabling Cross-Server Transfer
Procedures: Enabling Cross-Server Transfer
Enabling Cross-Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers
Optional: Enabling Cross-Server Transfer for External Subscribers
Optional: Enabling Transfer Override on Cross-Server Transfer Handoff
Testing Cross-Server Transfer
Cross-Server Live Reply
Prerequisites: Enabling Cross-Server Live Reply
Task List: Enabling Cross-Server Live Reply
Procedures: Enabling Cross-Server Live Reply
Enabling Cross-Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers
Testing Cross-Server Live Reply
Troubleshooting
Dialing Domain Options Page Reference
Internet Subscribers
Overview: Internet Subscribers
Prerequisites for Setting Up Internet Subscriber Accounts
Creating Internet Subscriber Accounts
Before Creating Internet Subscriber Accounts
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Before Creating Trusted Internet Subscriber Accounts
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Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts
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Correcting Import Errors
Using the Cisco Unity Administrator to Create Internet Subscriber Accounts
Enabling Cross-Server Transfer for Internet Subscribers
After Creating Internet Subscriber Accounts
Internet Subscriber Concepts and Definitions
Subscriber Experience with Internet Subscribers
Deleting Internet Subscribers
AMIS Networking
Overview: AMIS
Setting Up Cisco Unity to Use AMIS
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Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways
Task List: Setting Up Cisco Unity to Use AMIS
Procedures for Setting Up Cisco Unity to Use AMIS
Setting Up the Voice Connector for AMIS Networking
Setting Up the Voice Connector for Exchange 2000
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Controlling What Happens to Messages That Cannot Be Delivered
Creating the UAmis Account
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Designating Voice Ports for Outbound AMIS Calls
Setting AMIS Delivery Options
Customizing the AMIS Restriction Table
Setting Up the AMIS Schedule
Creating AMIS Delivery Locations
Using the Cisco Unity Administrator to Create AMIS Delivery Locations
Using the Cisco Unity Bulk Import Wizard to Create AMIS Delivery Locations
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Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard
Creating AMIS Subscribers
Before Creating AMIS Subscriber Accounts
Using the Cisco Unity Bulk Import Wizard to Create Multiple AMIS Subscriber Accounts
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Correcting CSV Import Errors
Using the Cisco Unity Administrator to Create AMIS Subscriber Accounts
After Creating AMIS Subscriber Accounts
Extending Identified Subscriber Messaging to Include AMIS Subscribers
Installations with Multiple Cisco Unity Servers Networked via Digital Networking
Single-Server Installations
Setting Permissions on Active Directory Containers That Are Used for Importing Subscribers
Enabling Identified Subscriber Messaging
Extending Identified Subscriber Messaging
Enabling Cross-Server Transfer for AMIS Subscribers
AMIS Concepts and Definitions
Introduction to AMIS
Port Usage and Schedules
UAmis Account
Voice Connector and AMIS Networking
Locations and AMIS Networking
Message Addressing Options
Message Addressing Limitations
Blind Addressing and AMIS Networking
AMIS Subscribers
Subscriber Experience with AMIS Subscribers
Identified Subscriber Messaging
Live Reply to AMIS Subscribers
Deleting AMIS Subscribers
Extension Addresses
Determining How AMIS Subscribers Appear in the Outlook Address Book
Preventing Contacts From Appearing in the Outlook Address Book
Modifying How Contacts Appear in the Outlook Address Book
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Migrating Subscribers from Another Voice Messaging System to Cisco Unity
Migrating Subscribers in Bulk
Migrating Subscribers One at a Time
Private List Considerations for Migrating Subscribers
Considerations for Networked Cisco Unity Servers
Design Considerations
Maintenance
Monitoring AMIS Message Traffic
Moving the UAmis Mailbox
Troubleshooting
Inbound Messages Are Delivered Only to Primary Extensions
Inbound Search Scope
Running the Voice Connector Setup Program in Another Language
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Bridge Networking
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VPIM Networking
Overview: VPIM Networking
Setting Up Cisco Unity to Use VPIM Networking
Task List: Setting Up Cisco Unity to Use VPIM Networking
Procedures for Setting Up Cisco Unity to Use VPIM Networking
Making Design Decisions and Gathering Needed Information
Determining the Domain Name
Domain Name Requirements
Resolving Names with IP Addresses
Verifying Connectivity with the Remote Voice Messaging System
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Extending the Active Directory Schema
Verifying the Recipient Policies or Creating a New One
Setting Up the Voice Connector for VPIM Networking
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Controlling What Happens to Messages That Cannot Be Delivered
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Creating the UVPIM Account by Using ConfigMgr.exe (Optional)
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Creating VPIM Delivery Locations
Using the Cisco Unity Administrator to Create VPIM Delivery Locations
Using the Cisco Unity Bulk Import Wizard to Create VPIM Delivery Locations
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Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard
Creating VPIM Subscribers
Before Creating Subscriber Accounts
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Using the Cisco Unity Bulk Import Wizard to Create Multiple Subscriber Accounts
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Correcting CSV Import Errors
Using the Cisco Unity Administrator to Create VPIM Subscriber Accounts
After Creating Subscriber Accounts
Customizing VPIM Subscriber Directory Update Settings
Before Configuring VPIM Subscriber Creation Settings
Using the Cisco Unity Administrator to Configure VPIM Subscriber Creation Settings
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Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings
Changing the AD Location in Which Automatically Created VPIM Subscribers Are Created (Optional)
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Extending Identified Subscriber Messaging to Include VPIM Subscribers
Installation with Multiple Cisco Unity Servers Networked via Digital Networking
Single-Server Installations
Setting Permissions on Active Directory Containers Used for Importing Subscribers
Enabling Identified Subscriber Messaging
Extending Identified Subscriber Messaging
Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM
VPIM Concepts and Definitions
Introduction to VPIM
VPIM Messages
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VPIM Addresses
--==AvVoice==1c5f4b12-cc0f-40de-b14b-b129b17326bc--
VPIM Networking and Locations
VPIM Networking and the Voice Connector
How the Voice Connector Processes Outgoing VPIM Messages
How the Voice Connector Processes Incoming VPIM Messages
Message Addressing Options
Messaging Similarities and Limitations
VPIM Networking and Blind Addressing
Subscriber Experience with Blind Addressing
VPIM Subscribers
Subscriber Experience with VPIM Subscribers
Automatic VPIM Subscriber Directory Updates
Directory Update Processing That Occurs at the Voice Connector
Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server
Population of VPIM Subscriber Information
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Subscriber Addressing Considerations with Automatic Updates
CsVPIMConnector Logging
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Identified Subscriber Messaging
Live Reply to VPIM Subscribers
Deleting VPIM Subscribers
Extension Addresses
Determining How VPIM Subscribers Appear in the Outlook Address Book
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Migrating Subscribers from Another Voice Messaging System to Cisco Unity
Migrating Subscribers in Bulk
Migrating Subscribers One at a Time
Private List Considerations for Migrating Subscribers
Considerations for Digitally Networked Cisco Unity Servers
Phone Prefixes
Audio Format Considerations
Maintenance
Changing the IP Address of a Microsoft Exchange Server
Moving the UVPIM Mailbox
Call Transfer Settings and VPIM Subscribers
Inbound Messages Are Delivered Only to Primary Extensions
Inbound Search Scope
Running the Voice Connector Setup Program in Another Language
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Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems
Messaging Between Cisco Unity Servers in Different Directories
Correspondence Between Locations
VPIM Subscribers Correspond to Remote Cisco Unity Subscribers
Audio Format Conversion Settings
Example 1: Both Cisco Unity Servers Use G.729a for Recording and Storage
VPIM Subscriber
Subscriber
VPIM Subscriber
Example 2: Both Cisco Unity Servers Use G.711 for Recording and Storage
Example 3: One Cisco Unity Server Uses G.711 and the Other Uses G.729a
Messaging Between Cisco Unity and Cisco Unity Express Servers
Correspondence Between Locations
VPIM Subscribers Correspond to Cisco Unity Express Subscribers
Additional Functionality
Networked System Broadcast Messages
Addressing System Broadcast Messages to Multiple Servers
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How Networked System Broadcast Messages Are Processed by Cisco Unity
Considerations for Networked System Broadcast Messages
Sending Networked System Broadcast Messages
Setting up Public Distribution Lists for Addressing Networked System Broadcast Messages
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Primary Location Settings
Overview: Primary Location Settings
Primary Location Profile Settings
Assigning Dial IDs
Guidelines for Assigning Dial IDs and Extensions
Changing the Minimum Length of Dial IDs
Primary Location Addressing Option Settings
Subscriber Addressing Options
How Cisco Unity Searches for a Matching Name
How Cisco Unity Searches for a Matching Number
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Figure 9-1 Subscriber Addressing Search for a Matching Number
Location Addressing Options
Yes
Upgrading and Uninstalling Networking Options
Overview
Upgrading with Digital Networking
Upgrading with AMIS Networking
Upgrading with VPIM Networking
Removing AMIS Networking
Procedures for Removing AMIS Networking
Removing VPIM Networking
Procedures for Removing VPIM Networking
Uninstalling the Cisco Unity Voice Connector
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Determining the Voice Connector Version
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Migrating from SMTP Networking to VPIM Networking
Overview
Task List for Migrating from SMTP Networking to VPIM Networking
Running the Stored Procedure to Convert VPIM Delivery Locations and Subscribers
Manually Converting VPIM Delivery Locations and Subscribers
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GLOSSARY
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INDEX
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