9-6
Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 9 Primary Location Settings
Primary Location Addressing Option Settings
the search expands to subscriber extensions in the global directory. The search at each scope level
includes extensions and alternate extensions for regular Cisco Unity subscribers and external
subscribers.
It is possible for duplicate extensions to exist in the global directory. If the entered number matches more
than one extension, a list of matching names is reported back to the subscriber from which to choose.
However, if there is a match on an extension in the dialing domain, the search stops. For example, assume
that Kelly has extension 3047 and is associated with a Cisco Unity server in the dialing domain. Joe also
has extension 3047, but he is associated with another networked Cisco Unity server that is outside of the
dialing domain. When a subscriber on the local server enters 3047 to address a message, the match is for
Kelly, who is in the dialing domain. After finding a match at the dialing domain scope, the search stops
and does not continue to the global directory; thus, the extension for Joe is not found.
If the Include Locations in Searches setting is enabled, primary locations from networked Cisco Unity
servers and delivery locations created on other Cisco Unity servers are included in the search at each
scope level. If the entered number matches a location dial ID, after the subscriber confirms the matched
location, the conversation prompts the subscriber to enter the extension of the recipient at that location.
Search for a Location Dial ID and Subscriber Extension at the Matching Location
If a matching distribution list, location dial ID, or subscriber extension has not been found, the search
continues.
Cisco Unity parses the number to find a matching location dial ID and a subscriber extension at that
location. Cisco Unity searches for a match by expanding the search scope in stages, starting with the
local server, then the dialing domain, and finally the global directory. The scope of the search is dictated
by the Subscriber Searches: Limit Searches To setting. If a match is found at any scope level, the search
stops and does not continue to the next scope level. When a match is found, the conversation will confirm
the match, if configured to do so. For example, the conversation could play: “For Kelly Bader at
extension 3037 at Chicago press pound.”
Assuming that the minimum length for dial IDs is set to the default (three digits), at each scope level
Cisco Unity first searches for a location dial ID that matches the first three digits entered by the
subscriber. If a match is found, Cisco Unity searches subscribers associated with the location for an
extension that matches the remaining digits in the entered number. Cisco Unity continues the search by
looking for a location with a dial ID that matches the first four digits entered by the subscriber. If a match
is found, Cisco Unity searches subscribers associated with the location for an extension that matches the
remaining digits in the number. The search for a matching location and extension continues in this
manner. Note that the search is for the primary extension of the subscriber; alternate extensions are not
included in the search.
For example, a subscriber addresses a message to 3335678. Cisco Unity searches for a location with the
dial ID 333. If a match is found, Cisco Unity searches for a subscriber at that location who has extension
5678. Next (regardless of whether a match was found), Cisco Unity searches for a location with the dial
ID 3335. If a match is found, Cisco Unity searches for a subscriber at that location who has extension
678.
At the local scope level, only delivery locations created on the local server are included in the search. At
the dialing domain level, primary locations from other networked Cisco Unity servers and delivery
locations are included in the search, if they are in the dialing domain. At the global directory level, all
locations are included in the search.
If a delivery location is matched, Cisco Unity searches for an external subscriber associated with the
delivery location who has an extension that matches the remaining numbers. Note that extensions are
searched, and not the remote mailbox numbers.