5-7
Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 5 AMIS Networking
Procedures for Setting Up Cisco Unity to Use AMIS
Step 5 In the tree in the left pane, expand the Servers container. If the organization properties at the top of the
tree have been set such that administrative groups are displayed in the tree, the Servers container is
nested within the administrative group container.
Step 6 Within the Servers container, expand the <Server name>\<Storage group>\Mailbox Store (<Server
name>) container for the server on which the Voice Connector is installed.
Step 7 In the expanded tree, click Mailboxes.
In the right pane, you should see the mailbox for “Exchange 2000 Voice Connector (<Server name>)”
or “AvExchangeIVC_<Server name>.” (The name changes from “AvExchangeIVC_<Server name>” to
“Exchange 2000 Voice Connector (<Server name>)” after you run Cleanup Agent.)
Step 8 Exit Exchange System Manager.
Controlling What Happens to Messages That Cannot Be Delivered
When the Voice Connector encounters a message that cannot be delivered, and the sender information is
incomplete or incorrect such that a nondelivery receipt (NDR) cannot be sent to the message sender, the
Voice Connector saves the message in the Archive folder in the Voice Connector mailbox. The Archive
folder is accessible only when using tools available from Microsoft. If you want more control over
archived messages, you can add to the registry either the AliasToForwardBadMailsTo value or the
DeleteArchiveFolderMessages value (but not both).
When you add the AliasToForwardBadMailsTo registry value and set it to the SMTP address of a user
or distribution list, when the Voice Connector encounters a problematic message, information about the
message is sent to the specified address instead of being saved in the Archive folder. When a problematic
AMIS message is encountered, the informational message that the Voice Connector sends to the
specified user (or distribution list) includes the MIME header of the problematic message as a text
attachment. The MIME header contains the “To” and “From” addresses, which may help in
troubleshooting the problem.
When you add the DeleteArchiveFolderMessages registry value and set it to 1, the Voice Connector
continues to save problematic messages in the Archive folder, but periodically, the Voice Connector
automatically deletes the messages in the Archive folder.
When a message is saved to the Archive folder or sent to the address specified in the
AliasToForwardBadMailsTo registry value, an entry is made in the Voice Connector log file. (The
information is logged when the Voice Connector properties are set to the default logging level or a higher
logging level.) The Voice Connector logs are located on the Exchange server on which the Voice
Connector is installed in the directory <ExchangeServerPath>\VoiceGateway\LogFiles. The files are
named in the format GwIvc_<YyMmDd >.log, where Yy in the year, Mm is the month, and Dd is the day.
To add the registry values, do the following procedure.
To Control What Happens to Messages That Cannot Be Delivered
Step 1 On the Exchange server on which the Voice Connector is installed, start Regedit.
Caution Changing the wrong registry key or entering an incorrect value can cause the server to
malfunction. Before you edit the registry, confirm that you know how to restore it if a problem
occurs. (See the “Restoring” topics in Registry Editor Help.) If you have any questions about
changing registry key settings, contact Cisco TAC.