Americas Headquarters | Cisco Systems 5.x instruction

Networking Guide for Cisco Unity (With Microsoft Exchange)

Release 5.x

September, 2007

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive San Jose, CA 95134-1706

USA http://www.cisco.com Tel: 408 526-4000

800553-NETS (6387)

Fax: 408 527-0883

Text Part Number: OL-13844-01

Image 1

Cisco Systems 5.x manual Networking Guide for Cisco Unity With Microsoft Exchange, Americas Headquarters

Contents

Americas Headquarters Networking Guide for Cisco Unity With Microsoft ExchangePage Iii N T E N T S Granting Administrative Rights to Other Cisco Unity Servers Gateways Assistant Vii Vpim Networking and the Voice Connector Viii Assigning Dial IDs Audience PurposeDocument Conventions Convention Descriptions Press Ctrl-Alt-Delete Go to the System Configuration SettingsControl Panel Phone and Modem Options Cisco Product Security Overview Xii Networking Options Overview Networking in Cisco UnityNetworking Option Description Amis Message Addressing Options Networking in Cisco Unity Locations and External Subscribers Active Directory Schema Extensions Voice Connector Comparison of AMIS, Bridge, and Vpim Networking Vpim Bridge Sw/voicesw/ps2237/prodinstallation Guideslist.html Spoken Name Confirmation Delivery Receipt/Read Receipt Distribution Lists Mailbox ID Translation Private Messages Urgent Messages OL-13844-01 Overview Digital Networking Requirements for Setting Up Digital Networking This Chapter Licenses and License PoolingRelated Documentation Task List Setting Up Digital Networking Setting Up Digital NetworkingPrerequisites To Get the MAC Address of the Cisco Unity Computer Enabling License Pooling Optional To View the License Pooling Information To Register and Obtain the License FilesDouble-clickLicense Info Viewer Customizing the Primary Location Setting the Addressing Search ScopeTo Customize the Primary Location Setting the Automated Attendant Search Scope Setting the Directory Handler Search ScopeTo Set the Addressing Search Scope To Set the Directory Handler Search Scope To Set the Automated Attendant Search Scope Double-clickPermissions Wizard To Set the Applicable Permissions To Modify the All Subscribers Public Distribution List Modifying the All Subscribers Public Distribution List Changing the Default Search Scope for the Cisco PCA Optional Testing the Digital Networking Setup OL-13844-01 Digital Networking Concepts and Definitions Dialing Domains Locations and Digital Networking OL-13844-01 Addressing Options for Subscribers in a Dialing Domain Addressing Search ScopesDialing Domains Shield Against Overlapping Numbering Plans Addressing Options for Non-Networked Phone Systems When Numbering Plans Do Not Overlap No Overlapping Extensions When Numbering Plans Overlap Numbering Plans Overlap Cisco Unity Administrator Scope To Use the GSM Check the Search All Cisco Unity Servers check box Predefined Public Distribution Lists New Lists Private Lists System Broadcast Messages Selected Extension Entered System Broadcast Recipients Notable Behavior Mapping Subscribers to Cisco Unity Servers OL-13844-01 Cross-Server Logon, Transfers, and Live Reply Feature Description Phone System Considerations for Cross-Server Features Planning for Increased Port Usage Why Cross-Server Logon Is NeededBrief Look at Cisco Unity Data Architecture Only the Call Transfer Number Is Replicated Why Cross-Server Transfer Is Needed Cross-Server Logon Why Cross-Server Live Reply Is Needed Prerequisites Enabling Cross-Server Logon Procedures Enabling Cross-Server LogonTask List Enabling Cross-Server Logon Testing Cross-Server Logon To Test Cross-Server Logon Prerequisites Enabling Cross-Server Transfer Task List Enabling Cross-Server Transfer Procedures Enabling Cross-Server Transfer To Enable Cross-Server Transfer for External Subscribers To Enable Transfer Override on Cross-Server Transfers Testing Cross-Server Transfer To Test Cross-Server Transfer Cross-Server Live Reply Task List Enabling Cross-Server Live Reply Prerequisites Enabling Cross-Server Live Reply Testing Cross-Server Live Reply Procedures Enabling Cross-Server Live Reply To Test Cross-Server Live Reply Troubleshooting Dialing Domain Options Page Reference Overview Internet Subscribers Internet Subscribers Creating Internet Subscriber Accounts Cisco Unity Configuration and PermissionsBefore Creating Internet Subscriber Accounts Restriction Tables Classes of ServicePublic Distribution Lists Subscriber Templates Before Creating Trusted Internet Subscriber Accounts Voice Connector for ExchangeTrusted Internet Locations To Install the Voice Connector for Exchange To Determine Whether to Update Windows 2000 Script Host LASTNAME,FIRSTNAME,REMOTEADDRESS Correcting Import Errors Click OK After Creating Internet Subscriber Accounts Enabling Cross-Server Transfer for Internet SubscribersSelect Import Existing Exchange User Internet Subscriber Concepts and Definitions Deleting Internet Subscribers Subscriber Experience with Internet Subscribers Overview Amis Setting Up Cisco Unity to Use Amis Amis Networking Setting Up Cisco Unity to Use Amis Task List Setting Up Cisco Unity to Use Amis Setting Up the Voice Connector for Amis Networking Procedures for Setting Up Cisco Unity to Use AmisSetting Up the Voice Connector for Exchange Finish the Setup To Install the Voice Connector for Exchange To Verify the Voice Connector for Exchange 2000 Installation To Control What Happens to Messages That Cannot Be Delivered Exit Exchange System Manager Creating the UAmis Account Click Create Script Click Create and Configure Amis Account and Mailbox\scripts\UAmisServerName.PS1 Close Exchange Management Console \UAmisServerName.PS1 Designating Voice Ports for Outbound Amis Calls Setting Amis Delivery OptionsCustomizing the Amis Restriction Table To Set Up the Amis Schedule Setting Up the Amis Schedule Creating Amis Delivery Locations To Prepare a CSV File for Creating Amis Delivery Locations DTMFACCESSID, DISPLAYNAME, Deliveryphonenumber OL-13844-01 Creating Amis Subscribers Before Creating Amis Subscriber Accounts Public Distribution Lists To Prepare a CSV File for Creating Amis Subscriber Accounts LASTNAME,FIRSTNAME,DTMFACCESSID,REMOTEUSERID OL-13844-01 Correcting CSV Import Errors After Creating Amis Subscriber Accounts Single-Server Installations Enabling Cross-Server Transfer for Amis Subscribers To Enable Identified Subscriber MessagingEnabling Identified Subscriber Messaging Extending Identified Subscriber Messaging Introduction to Amis Amis Concepts and Definitions Port Usage and Schedules UAmis Account Voice Connector and Amis Networking Message Addressing Options Locations and Amis NetworkingMessage Addressing Limitations Blind Addressing and Amis Networking Amis Subscribers Subscriber Experience with Amis Subscribers Identified Subscriber Messaging Live Reply to Amis Subscribers Extension Addresses Deleting Amis Subscribers Modifying How Contacts Appear in the Outlook Address Book You do not need to restart Cisco Unity to enable the change Migrating Subscribers One at a Time Migrating Subscribers in Bulk Private List Considerations for Migrating Subscribers Considerations for Networked Cisco Unity Servers Design Considerations Amis Bridgehead Configuration Monitoring Amis Message Traffic MaintenanceTo Add the UAmis Mailbox to a User Profile Start Microsoft Outlook Click Properties Moving the UAmis Mailbox Inbound Search Scope Inbound Messages Are Delivered Only to Primary Extensions Amis Networking Notable Behavior OL-13844-01 Bridge Networking OL-13844-01 Overview Vpim Networking Vpim Networking Setting Up Cisco Unity to Use Vpim Networking Task List Setting Up Cisco Unity to Use Vpim Networking Making Design Decisions and Gathering Needed Information Resolving Names with IP Addresses Determining the Domain NameDomain Name Requirements OL-13844-01 Page To Extend the Active Directory Schema for Vpim Networking Extending the Active Directory Schema To Check the Recipient Policies Verifying the Recipient Policies or Creating a New OneManager Click Recipient Policies Setting Up the Voice Connector for Vpim Networking To Install the Voice Connector for Exchange To Verify the Voice Connector Installation OL-13844-01 Click Next To Control What Happens to Messages That Cannot Be Delivered Click Create and Configure Vpim Account and Mailbox Creating the Uvpim Account by Using ConfigMgr.exe OptionalClick Create Vpim Dir Account \UVpimServerName.PS1 \scripts\UVpimServerName.PS1 Creating Vpim Delivery Locations Click Add To Prepare a CSV File for Creating Vpim Delivery Locations DTMFACCESSID, DISPLAYNAME, Smtpdomainname OL-13844-01 Before Creating Subscriber Accounts Creating Vpim Subscribers Classes of Service To Prepare a CSV File for Creating Vpim Subscriber Accounts LASTNAME,FIRSTNAME,DTMFACCESSID,REMOTEUSERID Correcting CSV Import Errors After Creating Subscriber Accounts Customizing Vpim Subscriber Directory Update Settings Before Configuring Vpim Subscriber Creation Settings Treat as FirstName LastName Treat as LastName FirstName Click the Save icon To Create a New Organizational Unit Click View/Edit Click Advanced Single-Server Installations Enabling Identified Subscriber Messaging Vpim Concepts and Definitions Introduction to Vpim Vpim Messages Version Vpim Addresses Vpim Networking and Locations Vpim Networking and the Voice Connector How the Voice Connector Processes Incoming Vpim Messages How the Voice Connector Processes Outgoing Vpim Messages Messaging Similarities and Limitations Subscriber Experience with Blind Addressing Vpim Networking and Blind Addressing Vpim Subscribers Subscriber Experience with Vpim Subscribers Automatic Vpim Subscriber Directory Updates Vpim Networking Vpim Concepts and Definitions Used Are Used Population of Vpim Subscriber Information Used Are Used CsVPIMConnector Logging Subscriber Addressing Considerations with Automatic Updates Field Contents Error Status Code Description Live Reply to Vpim Subscribers Deleting Vpim Subscribers Vpim Networking Vpim Concepts and Definitions Migrating Subscribers in Bulk Considerations for Digitally Networked Cisco Unity Servers Audio Format Considerations Phone Prefixes Vpim Networking Maintenance Changing the IP Address of a Microsoft Exchange Server To Check the IP Addresses on Receive Connectors on ExchangeClose the Exchange System Manager Open Exchange Management Console Moving the Uvpim Mailbox Call Transfer Settings and Vpim Subscribers Inbound Messages Are Delivered Only to Primary Extensions To Run the Voice Connector Setup Program in Another Language OL-13844-01 A P T E R Correspondence Between Locations Correspondence Between Locations Vpim Subscriber Audio Format Conversion Settings No Audio Format Conversions Do not convert incoming messages Do not convert outbound messages Correspondence Between Locations Networked System Broadcast Messages Additional FunctionalityAddressing System Broadcast Messages to Multiple Servers System Broadcast Message Recipients Selected Name Name Remote Mailbox Number Description Considerations for Networked System Broadcast Messages Sending Networked System Broadcast Messages Additional Functionality Primary Location Profile Settings Overview Primary Location Settings Guidelines for Assigning Dial IDs and Extensions Assigning Dial IDsChanging the Minimum Length of Dial IDs To Change the Minimum Length of a Location Dial ID Primary Location Addressing Option Settings How Cisco Unity Searches for a Matching Name Subscriber Addressing OptionsHow Cisco Unity Searches for a Matching Number 3335 Possible Match OL-13844-01 Blind Addressing Search for a Delivery Location Dial ID Search for a matching extension Location Addressing Options 10-1 Overview Upgrading with Vpim Networking Procedures for Removing Amis NetworkingRemoving Amis Networking To Output Information About Amis Subscribers To Delete Amis Delivery Locations and Amis Subscribers Removing Vpim NetworkingTo Delete the UAmis Mailbox 10-3 Procedures for Removing Vpim Networking Uninstalling the Cisco Unity Voice ConnectorTo Output Information About Vpim Subscribers To Delete Vpim Delivery Locations and Vpim Subscribers 10-5 10-6 Determining the Voice Connector Version 10-7 10-8 11-1 Migrating from Smtp Networking to Vpim 11-2 Osql /d UnityDB /E /Q cspVpimMigrateSMTP To Run the VpimMigrateSMTP Stored Procedure11-3 To Create Vpim Delivery Locations Manually Converting Vpim Delivery Locations and Subscribers11-4 11-5 To Export Internet Subscriber Data to a CSV File 11-6 To Delete the Internet Subscribers and Associated Contacts 11-7 Occurred When Importing Data from a CSV File procedure on 11-8 GL-1 O S S a R Y GL-2 GL-3 GL-4 Cisco Unity server on which a subscriber account was created GL-5 GL-6 See extension address GL-7 GL-8 GL-9 GL-10 GL-11 GL-12 GL-13 GL-14 GL-15 GL-16 IN-1 D E IN-2 Amis subscribers Vpim subscribers Enabling Setting up IN-3 IN-4 IN-5 Vpim subscribers Issues in creating Migrating IN-6