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Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 3 Cross-Server Logon, Transfers, and Live Reply
Cross-Server Live Reply
Procedures: Enabling Cross-Server Live Reply
Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting
Do the following procedure on each Cisco Unity server in the dialing domain. For failover systems, do
the procedure on both the primary and secondary servers.
To Verify That Call Routing Rules Are Set to Route Calls to the Opening Greeting
Step 1 In the Cisco Unity Administrator, go to the Call Routing > Direct Calls page.
Step 2 Verify that calls to the pilot number for the server are routed to the Opening Greeting.
The Default Call Handler routing rule (which cannot be deleted or modified) sends calls to the Opening
Greeting. Therefore, if you have not added any routing rules, the server is already set to correctly process
cross-server calls.

Enabling Cross-Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers

Do the following procedure on each Cisco Unity server in the dialing domain. If the system is using
failover, do the following procedure on both the primary and secondary server, because most of the
settings on the Network > Dialing Domain Options page are stored in the registry. (Registry settings are
not replicated to the secondary server.)
To Enable Cross-Server Live Reply and to Enter the Pilot Numbers of Destination Cisco Unity Servers
Step 1 In the Cisco Unity Administrator, go to the Network > Dialing Domain Options page.
Step 2 In the Cross-Server Live Reply section, check the Subscribers Can Call Back a Cisco Unity
Subscriber on a Different Cisco Unity Server check box.
Step 3 In the Pilot Numbers for Cross-Server Logon, Transfer, and Live Reply section, enter the pilot number
in the Dial String field for each Cisco Unity server displayed in the table. (Note that the pilot numbers
that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server. Therefore, if
the system is using failover, the pilot numbers will be replicated to the secondary server.)
Step 4 Check the Play Prompt During Cross-Server Logon, Transfer, and Live Reply so That Callers
Know Something Is Happening check box. Although playing the “Please wait” prompt is optional, we
recommend that you check the box because the cross-server process can take several seconds before the
caller is transferred.
Step 5 Click the Save icon.

Testing Cross-Server Live Reply

We recommend that you test cross-server transfer before allowing subscribers to use the feature.