C H A P T E R 3

Cross-Server Logon, Transfers, and Live Reply

This chapter describes the cross-server logon, transfer, and live reply features for Cisco Unity servers networked via Digital Networking. Phone system and network considerations for deploying cross-server features are discussed. The underlying architecture for the cross-server features is described, and design and monitoring recommendations are provided. Also included in this chapter are the procedures for activating the cross-server features.

See the following sections:

Overview of Cross-Server Logon, Transfer, and Live Reply, page 3-1

Cross-Server Logon, page 3-5

Cross-Server Transfer from the Automated Attendant and Directory Handlers, page 3-8

Cross-Server Live Reply, page 3-12

Troubleshooting, page 3-15

Dialing Domain Options Page Reference, page 3-16

Overview of Cross-Server Logon, Transfer, and Live Reply

The cross-server features are an extension of the existing Digital Networking feature. Digital Networking provides basic messaging functionality for subscribers who are homed on different Cisco Unity servers that access the same global directory. When the networked Cisco Unity servers are integrated with the same phone system, the servers can be grouped into a dialing domain so that calls can be transferred—via release to switch—from the automated attendant (for example, from the opening greeting) or from a directory handler on one Cisco Unity server to a subscriber on another. Even though Digital Networking and dialing domains provide basic messaging and call transfer functionality for subscribers who are homed on different Cisco Unity servers, each Cisco Unity installation in the network continues to serve only those subscribers whose accounts were created on the server. The purpose of the cross-server features is to make the subscriber experience in a Digitally-Networked environment almost the same as in a single Cisco Unity server environment, as shown in Table 3-1.

Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)

 

OL-13844-01

3-1

 

 

 

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Cisco Systems 5.x manual Cross-Server Logon, Transfers, and Live Reply