Cisco Systems 5.x Cross-Server Logon, Transfers, and Live Reply

CHAPT ER

3-1

Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)

OL-13844-01

3

Cross-Server Logon, Transfers, and Live Reply

This chapter describes the cross-server logon, transfer, and live reply features for Cisco Unity servers

networked via Digital Networking. Phone system and network considerations for deploying cross-server

features are discussed. The underlying architecture for the cross-server features is described, and design

and monitoring recommendations are provided. Also included in this chapter are the procedures for

activating the cross-server features.

See the following sections:

• Overview of Cross-Server Logon, Transfer, and Live Reply, page 3-1

• Cross-Server Logon, page 3-5

• Cross-Server Transfer from the Automated Attendant and Directory Handlers, page 3-8

• Cross-Server Live Reply, page 3-12

• Troubleshooting, page 3-15

• Dialing Domain Options Page Reference, page 3-16

Overview of Cross-Server Logon, Transfer, and Live Reply

The cross-server features are an extension of the existing Digital Networking feature. Digital

Networking provides basic messaging functionality for subscribers who are homed on different

Cisco Unity servers that access the same global directory. When the networked Cisco Unity servers are

integrated with the same phone system, the servers can be grouped into a dialing domain so that calls

can be transferred—via release to switch—from the automated attendant (for example, from the opening

greeting) or from a directory handler on one Cisco Unity server to a subscriber on another. Even though

Digital Networking and dialing domains provide basic messaging and call transfer functionality for

subscribers who are homed on different Cisco Unity servers, each Cisco Unity installation in the

network continues to serve only those subscribers whose accounts were created on the server. The

purpose of the cross-server features is to make the subscriber experience in a Digitally-Networked

environment almost the same as in a single Cisco Unity server environment, as shown in Table 3-1.

Contents

Main Page CONTENTS Page Page Page Page Page Preface Purpose Audience Document Conventions Cisco Unity Documentation Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview Page Networking in Cisco Unity Overview: Networking in Cisco Unity Networking Options Message Addressing Options Locations and External Subscribers Voice Connector Active Directory Schema Extensions Comparison of AMIS, Bridge, and VPIM Networking Page Page Page Page Page Page Page Road Map to the Networking Documentation: Where to Go from Here Page Digital Networking Overview: Digital Networking Requirements for Setting Up Digital Networking Licenses and License Pooling In This Chapter Setting Up Digital Networking Task List: Setting Up Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Enabling License Pooling (Optional) Page Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes Setting the Addressing Search Scope Setting the Directory Handler Search Scope Setting the Automated Attendant Search Scope Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers (Optional) Setting Permissions on Active Directory Containers Used for Importing Subscribers Enabling Identified Subscriber Messaging on Each Cisco Unity Server Modifying the All Subscribers Public Distribution List Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory (Optional) Changing the Default Search Scope for the Cisco PCA (Optional) Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain (Optional) Testing the Digital Networking Setup Page Digital Networking Concepts and Definitions Locations and Digital Networking Dialing Domains Identified Subscriber Messaging with Networked Cisco Unity Subscribers Addressing Search Scopes Addressing Options for Subscribers in a Dialing Domain Dialing Domains Shield Against Overlapping Numbering Plans Addressing Options for Non-Networked Phone Systems When Numbering Plans Do Not Overlap When Numbering Plans Overlap Cisco Unity Administrator Scope Browsing to Another Cisco Unity Administrator from the Local Cisco Unity Administrator Searching for Subscriber Accounts That Were Created on Another Cisco Unity Server Using Global Subscriber Manager to Browse to Another Cisco Unity Administrator Granting Administrative Rights to Other Cisco Unity Servers Distribution Lists System Broadcast Messages Addressing System Broadcast Messages to Digitally Networked Servers How Networked System Broadcast Messages are Processed by Cisco Unity Mapping Subscribers to Cisco Unity Servers Page Cross-Server Logon, Transfers, and Live Reply Overview of Cross-Server Logon, Transfer, and Live Reply Phone System Considerations for Cross-Server Features Planning for Increased Port Usage A Brief Look at Cisco Unity Data Architecture Why Cross-Server Logon Is Needed Why Cross-Server Transfer Is Needed Why Cross-Server Live Reply Is Needed Cross-Server Logon Prerequisites: Enabling Cross-Server Logon Task List: Enabling Cross-Server Logon Procedures: Enabling Cross-Server Logon Enabling Cross-Server Logon and Entering the Pilot Numbers of Destination Cisco Unity Servers Testing Cross-Server Logon Cross-Server Transfer from the Automated Attendant and Directory Handlers Prerequisites: Enabling Cross-Server Transfer Task List: Enabling Cross-Server Transfer Procedures: Enabling Cross-Server Transfer Enabling Cross-Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers Optional: Enabling Cross-Server Transfer for External Subscribers Optional: Enabling Transfer Override on Cross-Server Transfer Handoff Testing Cross-Server Transfer Cross-Server Live Reply Prerequisites: Enabling Cross-Server Live Reply Task List: Enabling Cross-Server Live Reply Procedures: Enabling Cross-Server Live Reply Enabling Cross-Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers Testing Cross-Server Live Reply Troubleshooting Dialing Domain Options Page Reference Internet Subscribers Overview: Internet Subscribers Prerequisites for Setting Up Internet Subscriber Accounts Creating Internet Subscriber Accounts Before Creating Internet Subscriber Accounts Page Before Creating Trusted Internet Subscriber Accounts Page Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts Page Correcting Import Errors Using the Cisco Unity Administrator to Create Internet Subscriber Accounts Enabling Cross-Server Transfer for Internet Subscribers After Creating Internet Subscriber Accounts Internet Subscriber Concepts and Definitions Subscriber Experience with Internet Subscribers Deleting Internet Subscribers AMIS Networking Overview: AMIS Setting Up Cisco Unity to Use AMIS Page Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways Task List: Setting Up Cisco Unity to Use AMIS Procedures for Setting Up Cisco Unity to Use AMIS Setting Up the Voice Connector for AMIS Networking Setting Up the Voice Connector for Exchange 2000 Page Page Controlling What Happens to Messages That Cannot Be Delivered Creating the UAmis Account Page Page Designating Voice Ports for Outbound AMIS Calls Setting AMIS Delivery Options Customizing the AMIS Restriction Table Setting Up the AMIS Schedule Creating AMIS Delivery Locations Using the Cisco Unity Administrator to Create AMIS Delivery Locations Using the Cisco Unity Bulk Import Wizard to Create AMIS Delivery Locations Page Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard Creating AMIS Subscribers Before Creating AMIS Subscriber Accounts Using the Cisco Unity Bulk Import Wizard to Create Multiple AMIS Subscriber Accounts Page Page Correcting CSV Import Errors Using the Cisco Unity Administrator to Create AMIS Subscriber Accounts After Creating AMIS Subscriber Accounts Extending Identified Subscriber Messaging to Include AMIS Subscribers Installations with Multiple Cisco Unity Servers Networked via Digital Networking Single-Server Installations Setting Permissions on Active Directory Containers That Are Used for Importing Subscribers Enabling Identified Subscriber Messaging Extending Identified Subscriber Messaging Enabling Cross-Server Transfer for AMIS Subscribers AMIS Concepts and Definitions Introduction to AMIS Port Usage and Schedules UAmis Account Voice Connector and AMIS Networking Locations and AMIS Networking Message Addressing Options Message Addressing Limitations Blind Addressing and AMIS Networking AMIS Subscribers Subscriber Experience with AMIS Subscribers Identified Subscriber Messaging Live Reply to AMIS Subscribers Deleting AMIS Subscribers Extension Addresses Determining How AMIS Subscribers Appear in the Outlook Address Book Preventing Contacts From Appearing in the Outlook Address Book Modifying How Contacts Appear in the Outlook Address Book Page Migrating Subscribers from Another Voice Messaging System to Cisco Unity Migrating Subscribers in Bulk Migrating Subscribers One at a Time Private List Considerations for Migrating Subscribers Considerations for Networked Cisco Unity Servers Design Considerations Maintenance Monitoring AMIS Message Traffic Moving the UAmis Mailbox Troubleshooting Inbound Messages Are Delivered Only to Primary Extensions Inbound Search Scope Running the Voice Connector Setup Program in Another Language Page Page Bridge Networking Page VPIM Networking Overview: VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Task List: Setting Up Cisco Unity to Use VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Making Design Decisions and Gathering Needed Information Determining the Domain Name Domain Name Requirements Resolving Names with IP Addresses Verifying Connectivity with the Remote Voice Messaging System Page Extending the Active Directory Schema Verifying the Recipient Policies or Creating a New One Setting Up the Voice Connector for VPIM Networking Page Page Page Controlling What Happens to Messages That Cannot Be Delivered Page Creating the UVPIM Account by Using ConfigMgr.exe (Optional) Page Creating VPIM Delivery Locations Using the Cisco Unity Administrator to Create VPIM Delivery Locations Using the Cisco Unity Bulk Import Wizard to Create VPIM Delivery Locations Page Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard Creating VPIM Subscribers Before Creating Subscriber Accounts Page Using the Cisco Unity Bulk Import Wizard to Create Multiple Subscriber Accounts Page Correcting CSV Import Errors Using the Cisco Unity Administrator to Create VPIM Subscriber Accounts After Creating Subscriber Accounts Customizing VPIM Subscriber Directory Update Settings Before Configuring VPIM Subscriber Creation Settings Using the Cisco Unity Administrator to Configure VPIM Subscriber Creation Settings Page Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings Changing the AD Location in Which Automatically Created VPIM Subscribers Are Created (Optional) Page Page Extending Identified Subscriber Messaging to Include VPIM Subscribers Installation with Multiple Cisco Unity Servers Networked via Digital Networking Single-Server Installations Setting Permissions on Active Directory Containers Used for Importing Subscribers Enabling Identified Subscriber Messaging Extending Identified Subscriber Messaging Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM VPIM Concepts and Definitions Introduction to VPIM VPIM Messages 7-39 VPIM Addresses --==AvVoice==1c5f4b12-cc0f-40de-b14b-b129b17326bc-- VPIM Networking and Locations VPIM Networking and the Voice Connector How the Voice Connector Processes Outgoing VPIM Messages How the Voice Connector Processes Incoming VPIM Messages Message Addressing Options Messaging Similarities and Limitations VPIM Networking and Blind Addressing Subscriber Experience with Blind Addressing VPIM Subscribers Subscriber Experience with VPIM Subscribers Automatic VPIM Subscriber Directory Updates Directory Update Processing That Occurs at the Voice Connector Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server Population of VPIM Subscriber Information Page Subscriber Addressing Considerations with Automatic Updates CsVPIMConnector Logging Page Identified Subscriber Messaging Live Reply to VPIM Subscribers Deleting VPIM Subscribers Extension Addresses Determining How VPIM Subscribers Appear in the Outlook Address Book Page Migrating Subscribers from Another Voice Messaging System to Cisco Unity Migrating Subscribers in Bulk Migrating Subscribers One at a Time Private List Considerations for Migrating Subscribers Considerations for Digitally Networked Cisco Unity Servers Phone Prefixes Audio Format Considerations Maintenance Changing the IP Address of a Microsoft Exchange Server Moving the UVPIM Mailbox Call Transfer Settings and VPIM Subscribers Inbound Messages Are Delivered Only to Primary Extensions Inbound Search Scope Running the Voice Connector Setup Program in Another Language Page Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity Servers in Different Directories Correspondence Between Locations VPIM Subscribers Correspond to Remote Cisco Unity Subscribers Audio Format Conversion Settings Example 1: Both Cisco Unity Servers Use G.729a for Recording and Storage VPIM Subscriber Subscriber VPIM Subscriber Example 2: Both Cisco Unity Servers Use G.711 for Recording and Storage Example 3: One Cisco Unity Server Uses G.711 and the Other Uses G.729a Messaging Between Cisco Unity and Cisco Unity Express Servers Correspondence Between Locations VPIM Subscribers Correspond to Cisco Unity Express Subscribers Additional Functionality Networked System Broadcast Messages Addressing System Broadcast Messages to Multiple Servers Page Page How Networked System Broadcast Messages Are Processed by Cisco Unity Considerations for Networked System Broadcast Messages Sending Networked System Broadcast Messages Setting up Public Distribution Lists for Addressing Networked System Broadcast Messages Page Primary Location Settings Overview: Primary Location Settings Primary Location Profile Settings Assigning Dial IDs Guidelines for Assigning Dial IDs and Extensions Changing the Minimum Length of Dial IDs Primary Location Addressing Option Settings Subscriber Addressing Options How Cisco Unity Searches for a Matching Name How Cisco Unity Searches for a Matching Number Page Page Page 9-8 Figure 9-1 Subscriber Addressing Search for a Matching Number Location Addressing Options Yes Upgrading and Uninstalling Networking Options Overview Upgrading with Digital Networking Upgrading with AMIS Networking Upgrading with VPIM Networking Removing AMIS Networking Procedures for Removing AMIS Networking Removing VPIM Networking Procedures for Removing VPIM Networking Uninstalling the Cisco Unity Voice Connector Page Determining the Voice Connector Version Page Page Migrating from SMTP Networking to VPIM Networking Overview Task List for Migrating from SMTP Networking to VPIM Networking Running the Stored Procedure to Convert VPIM Delivery Locations and Subscribers Manually Converting VPIM Delivery Locations and Subscribers Page Page Page Page GLOSSARY A B C D E H I L M N P R S T U V Page Page Page Page Page Page Page Page Page INDEX A B C D E G L M N P S U V