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Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
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Chapter 5 AMIS Networking
Setting Up Cisco Unity to Use AMIS
Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways
In a Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager)
environment where AMIS calls may traverse one or more Cisco gateways or routers, we recommend that
customers (or their systems integration partners) test the interoperability of such gateways with
Cisco Unity before the products are deployed. Consider the following when deploying AMIS:
• Call forwarding, call waiting or other tones can sometimes interfere with transmission of DTMF
sequences.
• Where applicable for Cisco Unified CM and gateways, set DTMF duration and interdigit timing to
100 milliseconds.
Task List: Setting Up Cisco Unity to Use AMIS
Use this task list to set up Cisco Unity to use AMIS. The cross-references take you to detailed procedures
for the setup.
1. Install the Voice Connector on an Exchange server. See the “Setting Up the Voice Connector for
AMIS Networking” section on page 5-4.
Do the Following Tasks on Each Cisco Unity Server That Is Licensed for AMIS
2. During Cisco Unity installation, when you ran the Cisco Unity Permissions wizard to grant the
necessary permissions to the installation and service accounts, if you did not check the Set
Permissions Required by AMIS, Cisco Unity Bridge, and VPIM check box on the Choose Whether
to Enable Voice Messaging Interoperability page, do the following steps:
a. Log on to a Cisco Unity server that is licensed for AMIS by using an account that:
–
Is a member of the Domain Admins group in the domain that the Cisco Unity server belongs to,
or that has permissions equivalent to the default permissions for the Domain Admins group.
–
Is either an Exchange Full Administrator or a member of the Domain Admins group in the
domain that contains all of the domains from which you want to import Cisco Unity subscribers.
b. Re-run the Permissions wizard, and follow the on-screen prompts until the Choose Whether to
Enable Voice Messaging Interoperability page appears.
c. Check the Set Permissions Required by AMIS, Cisco Unity Bridge, and VPIM check box.
d. Follow the on-screen prompts to complete the Permissions wizard.
e. If you have more than one Cisco Unity server that is licensed for AMIS, repeat Step a. through
Step d. on each server that is licensed for AMIS.
For more information on running the Permissions wizard, see the Permissions wizard Help,
PWHelp_<language>.htm, in the directory where the Permissions wizard is installed.
If you do not know whether you checked the check box, run the Permissions wizard in report mode.
For more information, see the Report Mode Help, PWReportHelp_<language>.htm, in the directory
where the Permissions wizard is installed.
3. Create the UAmis account. See the “Creating the UAmis Account” section on page 5-8.
4. Designate voice ports for outbound AMIS calls. See the “Designating Voice Ports for Outbound
AMIS Calls” section on page 5-11.
5. Set the AMIS delivery options. See the “Setting AMIS Delivery Options” section on page 5-11.