Cisco Systems 5.x - page 215

10-5
Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01
Chapter 10 Upgrading and Uninstalling Networking Options
Uninstalling the Cisco Unity Voice Connector
Do the procedure that applies to your installation:
• To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector
12.0 and Later, page 10-5
• To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0
Through 11.0(3), page 10-5
• To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through
11.0(3), page 10-6
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 Click the Voice Connector component to uninstall:
• Exchange 2000 Voice Connector
• Cisco Unity Transport Event Sink
• Cisco Unity Secure Messaging Service
Step 4 Follow the on-screen prompts to uninstall the component.
Step 5 Repeat Step 3 and Step 4 for each additional component to uninstall.
Step 6 If you did not uninstall the Exchange 2000 Voice Connector, skip to Step 12.
Step 7 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 8 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which
the Voice Connector was installed.
The mailbox for the Voice Connector is named “AvExchangeIVC_<Servername>” or “Exchange 2000
Voice Connector (<Servername>).”
Step 9 Right-click Mailboxes in the left pane, and click Run Cleanup Agent.
Step 10 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon
and click Purge. Click Yes in the warning dialog box.
Step 11 Close the Exchange System Manager.
Step 12 Close Add/Remove Programs.
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.
Step 3 Click Exchange 2000 Voice Connector.
Step 4 Follow the on-screen prompts to uninstall the Voice Connector.
Step 5 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 6 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which
the Voice Connector was installed.