Cisco Systems 5.x manual 10-5

Chapter 10 Upgrading and Uninstalling Networking Options

Uninstalling the Cisco Unity Voice Connector

Do the procedure that applies to your installation:

•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later, page 10-5

•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3), page 10-5

•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3), page 10-6

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 3 Click the Voice Connector component to uninstall:

•Exchange 2000 Voice Connector

•Cisco Unity Transport Event Sink

•Cisco Unity Secure Messaging Service

Step 4 Follow the on-screen prompts to uninstall the component.

Step 5 Repeat Step 3 and Step 4 for each additional component to uninstall.

Step 6 If you did not uninstall the Exchange 2000 Voice Connector, skip to Step 12.

Step 7 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 8 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailbox for the Voice Connector is named “AvExchangeIVC_<Servername>” or “Exchange 2000 Voice Connector (<Servername>).”

Step 9 Right-click Mailboxes in the left pane, and click Run Cleanup Agent.

Step 10 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and click Purge. Click Yes in the warning dialog box.

Step 11 Close the Exchange System Manager.

Step 12 Close Add/Remove Programs.

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 3 Click Exchange 2000 Voice Connector.

Step 4 Follow the on-screen prompts to uninstall the Voice Connector.

Step 5 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 6 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

	Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01		10-5