Cisco Systems 5.x manual Testing Cross-Server Logon

Chapter 3 Cross-Server Logon, Transfers, and Live Reply

Cross-Server Logon

Step 2 Verify that calls to the pilot number for the server are routed to the Opening Greeting.

The Default Call Handler routing rule (which cannot be deleted or modified) sends calls to the Opening Greeting. Therefore, if you have not added any routing rules, the server is already set to correctly process cross-server calls.

Enabling Cross-Server Logon and Entering the Pilot Numbers of Destination Cisco Unity Servers

If the system is using failover, do the following procedure on both the primary and secondary server, because most of the settings on the Network > Dialing Domain Options page are stored in the registry. (Registry settings are not replicated to the secondary server.)

To Enable Cross-Server Logon and to Enter the Pilot Numbers of Destination Cisco Unity Servers

Step 1 In the Cisco Unity Administrator, go to the Network > Dialing Domain Options page.

Step 2 In the Cross Server Logon section, check the Subscribers Dial the Same Number to Log On to Cisco Unity check box.

Step 3 In the Pilot Numbers for Cross-Server Logon, Transfer, and Live Reply section, enter the pilot number in the Dial String field for each Cisco Unity server displayed in the table. (Note that the pilot numbers that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server. Therefore, if the system is using failover, the pilot numbers will be replicated to the secondary server.)

Step 4 Check the Play Prompt During Cross-Server Logon, Transfer, and Live Reply so That Callers Know Something Is Happening check box. Although playing the “Please wait” prompt is optional, we recommend that you check the check box because the cross-server process can take several seconds before the destination Cisco Unity prompts subscribers to enter their passwords.

Note It is particularly important for the “Please wait” prompt to be played when a subscriber calls from a phone number configured as a primary or alternate extension, because the originating Cisco Unity server will not prompt for the subscriber ID. If the “Please wait” prompt is not played, the first prompt that the subscriber hears will be when the destination server prompts for a password, which could take several seconds.

Step 5 Click the Save icon.

Testing Cross-Server Logon

We recommend that you test cross-server logon before allowing subscribers to use the feature.

For failover systems, first test that the primary destination servers answer cross-server calls. Then manually fail over the destination servers to verify that the secondary server answers cross-server calls. If the destination servers are properly configured for failover, the secondary server should answer cross-server calls when the primary server is unavailable.

Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)

OL-13844-01 3-7