Chapter 3 Cross-Server Logon, Transfers, and Live Reply

Cross-Server Transfer from the Automated Attendant and Directory Handlers

To Verify That Call Routing Rules Are Set to Route Calls to the Opening Greeting

Step 1 In the Cisco Unity Administrator, go to the Call Routing > Direct Calls page.

Step 2 Verify that calls to the pilot number for the server are routed to the Opening Greeting.

The Default Call Handler routing rule (which cannot be deleted or modified) sends calls to the Opening Greeting. Therefore, if you have not added any routing rules, the server is already set to correctly process cross-server calls.

Enabling Cross-Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers

If the system is using failover, do the following procedure on both the primary and secondary server, because most of the settings on the Network > Dialing Domain Options page are stored in the registry. (Registry settings are not replicated to the secondary server.)

To Enable Cross-Server Transfer and to Enter the Pilot Numbers of Destination Cisco Unity Servers

Step 1 In the Cisco Unity Administrator, go to the Network > Dialing Domain Options page. Step 2 Click Pass Control to the Called Subscriber's Cisco Unity Server.

Step 3 In the Pilot Numbers for Cross-Server Logon, Transfer, and Live Reply section, enter the pilot number in the Dial String field for each Cisco Unity server displayed in the table. (Note that the pilot numbers that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server. Therefore, if the system is using failover, the pilot numbers will be replicated to the secondary server.)

Step 4 Check the Play Prompt During Cross-Server Logon, Transfer, and Live Reply so That Callers Know Something Is Happening check box. Although playing the “Please wait” prompt is optional, we recommend that you check the box because the cross-server process can take several seconds before the caller is transferred.

Click the Save icon.

Optional: Enabling Cross-Server Transfer for External Subscribers

By default, transfers to external subscribers (AMIS, Bridge, VPIM, Internet, and Trusted Internet subscribers) who are homed on a server in the dialing domain other than the server from which the transfer is initiated will be conducted as release to switch transfers. Do the following procedure if you want transfers to external subscribers who are homed on another Cisco Unity server to be done via cross-server transfer. Note that both the originating and destination Cisco Unity servers must be at Cisco Unity version 5.0(1) or later to enable this feature.

To Enable Cross-Server Transfer for External Subscribers

Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.

Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool.

Step 3 In the Unity Settings pane, click Networking—Cross-Server Transfer Behavior for External Subscribers.

 

Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)

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Cisco Systems 5.x manual To Enable Cross-Server Transfer for External Subscribers