Determining the Voice Connector Version, 10-6 | Cisco Systems 5.x

Chapter 10 Upgrading and Uninstalling Networking Options

Determining the Voice Connector Version

The mailbox for the Voice Connector is named “AvExchangeIVC_<Servername>” or “Exchange 2000 Voice Connector (<Servername>).”

Step 7 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.

Step 8 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and select Purge. Click Yes in the warning dialog box.

Step 9 Close the Exchange System Manager.

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)

Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 3 Select the Voice Connector.

Step 4 Follow the on-screen prompts to uninstall the Voice Connector.

Determining the Voice Connector Version

	This section contains two procedures. Do the procedure for your version of Cisco Unity.
	To Determine the Voice Connector Version in Use: Cisco Unity 5.0(1) and Later, Voice Connector 12.0(1) and Later

Step 1	Log on to the Exchange server on which the Voice Connector is installed.
Step 2	In Windows Explorer or My Computer, browse to the <ExchangeServerPath>\VoiceGateway\Bin
	directory.
Step 3	Right-click GwIvc.exe, and click Properties.
Step 4	Click the Version tab in the Properties window.
Step 5	In the Item Name box, click Product Version to view the product version in the Value box.

	To Determine the Voice Connector Version in Use: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3)

Step 1	Log on to the Exchange server on which the Voice Connector is installed.
Step 2	In Windows Explorer or My Computer, browse to the applicable directory:

	Exchange 2000 or Exchange 2003	<ExchangeServerPath>\VoiceGateway\Bin

	Exchange 5.5	<ExchangeServerPath>\Connect\Voice\Bin

Step 3	Right-click GwIvc.exe, and click Properties.
Step 4	Click the Version tab in the Properties window.

	Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
10-6	OL-13844-01

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Cisco Systems 5.x manual Determining the Voice Connector Version, 10-6

Contents

Networking Guide for Cisco Unity With Microsoft Exchange Americas HeadquartersPage N T E N T S Iii Granting Administrative Rights to Other Cisco Unity Servers Gateways Assistant Vpim Networking and the Voice Connector Vii Assigning Dial IDs Viii Purpose AudienceDocument Conventions Convention Descriptions Go to the System Configuration Settings Press Ctrl-Alt-DeleteControl Panel Phone and Modem Options Cisco Product Security Overview Xii Overview Networking in Cisco Unity Networking OptionsNetworking Option Description Message Addressing Options Amis Locations and External Subscribers Networking in Cisco Unity Voice Connector Active Directory Schema Extensions Comparison of AMIS, Bridge, and Vpim Networking Bridge Vpim Sw/voicesw/ps2237/prodinstallation Guideslist.html Spoken Name Confirmation Delivery Receipt/Read Receipt Distribution Lists Mailbox ID Translation Private Messages Urgent Messages OL-13844-01 Requirements for Setting Up Digital Networking Overview Digital Networking Licenses and License Pooling This ChapterRelated Documentation Setting Up Digital Networking Task List Setting Up Digital NetworkingPrerequisites Enabling License Pooling Optional To Get the MAC Address of the Cisco Unity Computer To Register and Obtain the License Files To View the License Pooling InformationDouble-clickLicense Info Viewer Setting the Addressing Search Scope Customizing the Primary LocationTo Customize the Primary Location Setting the Directory Handler Search Scope Setting the Automated Attendant Search ScopeTo Set the Addressing Search Scope To Set the Directory Handler Search Scope To Set the Automated Attendant Search Scope To Set the Applicable Permissions Double-clickPermissions Wizard Modifying the All Subscribers Public Distribution List To Modify the All Subscribers Public Distribution List Changing the Default Search Scope for the Cisco PCA Optional Testing the Digital Networking Setup OL-13844-01 Digital Networking Concepts and Definitions Locations and Digital Networking Dialing Domains OL-13844-01 Addressing Search Scopes Addressing Options for Subscribers in a Dialing DomainDialing Domains Shield Against Overlapping Numbering Plans When Numbering Plans Do Not Overlap Addressing Options for Non-Networked Phone Systems When Numbering Plans Overlap No Overlapping Extensions Cisco Unity Administrator Scope Numbering Plans Overlap Check the Search All Cisco Unity Servers check box To Use the GSM New Lists Predefined Public Distribution Lists System Broadcast Messages Private Lists Notable Behavior Selected Extension Entered System Broadcast Recipients Mapping Subscribers to Cisco Unity Servers OL-13844-01 Cross-Server Logon, Transfers, and Live Reply Phone System Considerations for Cross-Server Features Feature Description Why Cross-Server Logon Is Needed Planning for Increased Port UsageBrief Look at Cisco Unity Data Architecture Why Cross-Server Transfer Is Needed Only the Call Transfer Number Is Replicated Why Cross-Server Live Reply Is Needed Cross-Server Logon Procedures Enabling Cross-Server Logon Prerequisites Enabling Cross-Server LogonTask List Enabling Cross-Server Logon Testing Cross-Server Logon Prerequisites Enabling Cross-Server Transfer To Test Cross-Server Logon Procedures Enabling Cross-Server Transfer Task List Enabling Cross-Server Transfer To Enable Cross-Server Transfer for External Subscribers Testing Cross-Server Transfer To Enable Transfer Override on Cross-Server Transfers Cross-Server Live Reply To Test Cross-Server Transfer Prerequisites Enabling Cross-Server Live Reply Task List Enabling Cross-Server Live Reply Procedures Enabling Cross-Server Live Reply Testing Cross-Server Live Reply Troubleshooting To Test Cross-Server Live Reply Dialing Domain Options Page Reference Internet Subscribers Overview Internet Subscribers Cisco Unity Configuration and Permissions Creating Internet Subscriber AccountsBefore Creating Internet Subscriber Accounts Classes of Service Restriction TablesPublic Distribution Lists Subscriber Templates Voice Connector for Exchange Before Creating Trusted Internet Subscriber AccountsTrusted Internet Locations To Install the Voice Connector for Exchange To Determine Whether to Update Windows 2000 Script Host LASTNAME,FIRSTNAME,REMOTEADDRESS Correcting Import Errors Click OK Enabling Cross-Server Transfer for Internet Subscribers After Creating Internet Subscriber AccountsSelect Import Existing Exchange User Internet Subscriber Concepts and Definitions Subscriber Experience with Internet Subscribers Deleting Internet Subscribers Setting Up Cisco Unity to Use Amis Overview Amis Amis Networking Setting Up Cisco Unity to Use Amis Task List Setting Up Cisco Unity to Use Amis Procedures for Setting Up Cisco Unity to Use Amis Setting Up the Voice Connector for Amis NetworkingSetting Up the Voice Connector for Exchange Finish the Setup To Install the Voice Connector for Exchange To Verify the Voice Connector for Exchange 2000 Installation Exit Exchange System Manager To Control What Happens to Messages That Cannot Be Delivered Creating the UAmis Account Click Create and Configure Amis Account and Mailbox Click Create Script\scripts\UAmisServerName.PS1 \UAmisServerName.PS1 Close Exchange Management Console Setting Amis Delivery Options Designating Voice Ports for Outbound Amis CallsCustomizing the Amis Restriction Table Setting Up the Amis Schedule To Set Up the Amis Schedule Creating Amis Delivery Locations DTMFACCESSID, DISPLAYNAME, Deliveryphonenumber To Prepare a CSV File for Creating Amis Delivery Locations OL-13844-01 Creating Amis Subscribers Before Creating Amis Subscriber Accounts Public Distribution Lists LASTNAME,FIRSTNAME,DTMFACCESSID,REMOTEUSERID To Prepare a CSV File for Creating Amis Subscriber Accounts OL-13844-01 Correcting CSV Import Errors After Creating Amis Subscriber Accounts Single-Server Installations To Enable Identified Subscriber Messaging Enabling Cross-Server Transfer for Amis SubscribersEnabling Identified Subscriber Messaging Extending Identified Subscriber Messaging Amis Concepts and Definitions Introduction to Amis Port Usage and Schedules UAmis Account Voice Connector and Amis Networking Locations and Amis Networking Message Addressing OptionsMessage Addressing Limitations Blind Addressing and Amis Networking Amis Subscribers Identified Subscriber Messaging Subscriber Experience with Amis Subscribers Live Reply to Amis Subscribers Deleting Amis Subscribers Extension Addresses Modifying How Contacts Appear in the Outlook Address Book You do not need to restart Cisco Unity to enable the change Migrating Subscribers in Bulk Migrating Subscribers One at a Time Considerations for Networked Cisco Unity Servers Private List Considerations for Migrating Subscribers Amis Bridgehead Configuration Design Considerations Maintenance Monitoring Amis Message TrafficTo Add the UAmis Mailbox to a User Profile Start Microsoft Outlook Moving the UAmis Mailbox Click Properties Inbound Messages Are Delivered Only to Primary Extensions Inbound Search Scope Amis Networking Notable Behavior OL-13844-01 Bridge Networking OL-13844-01 Vpim Networking Overview Vpim Networking Setting Up Cisco Unity to Use Vpim Networking Task List Setting Up Cisco Unity to Use Vpim Networking Making Design Decisions and Gathering Needed Information Determining the Domain Name Resolving Names with IP AddressesDomain Name Requirements OL-13844-01 Page Extending the Active Directory Schema To Extend the Active Directory Schema for Vpim Networking Verifying the Recipient Policies or Creating a New One To Check the Recipient PoliciesManager Click Recipient Policies Setting Up the Voice Connector for Vpim Networking To Install the Voice Connector for Exchange To Verify the Voice Connector Installation OL-13844-01 Click Next To Control What Happens to Messages That Cannot Be Delivered Creating the Uvpim Account by Using ConfigMgr.exe Optional Click Create and Configure Vpim Account and MailboxClick Create Vpim Dir Account \scripts\UVpimServerName.PS1 \UVpimServerName.PS1 Creating Vpim Delivery Locations Click Add DTMFACCESSID, DISPLAYNAME, Smtpdomainname To Prepare a CSV File for Creating Vpim Delivery Locations OL-13844-01 Creating Vpim Subscribers Before Creating Subscriber Accounts Classes of Service To Prepare a CSV File for Creating Vpim Subscriber Accounts LASTNAME,FIRSTNAME,DTMFACCESSID,REMOTEUSERID Correcting CSV Import Errors After Creating Subscriber Accounts Customizing Vpim Subscriber Directory Update Settings Before Configuring Vpim Subscriber Creation Settings Treat as FirstName LastName Treat as LastName FirstName Click the Save icon To Create a New Organizational Unit Click Advanced Click View/Edit Single-Server Installations Enabling Identified Subscriber Messaging Vpim Concepts and Definitions Introduction to Vpim Vpim Messages Vpim Addresses Version Vpim Networking and the Voice Connector Vpim Networking and Locations How the Voice Connector Processes Outgoing Vpim Messages How the Voice Connector Processes Incoming Vpim Messages Messaging Similarities and Limitations Vpim Networking and Blind Addressing Subscriber Experience with Blind Addressing Vpim Subscribers Subscriber Experience with Vpim Subscribers Automatic Vpim Subscriber Directory Updates Vpim Networking Vpim Concepts and Definitions Population of Vpim Subscriber Information Used Are Used Used Are Used Subscriber Addressing Considerations with Automatic Updates CsVPIMConnector Logging Field Contents Error Status Code Description Live Reply to Vpim Subscribers Deleting Vpim Subscribers Vpim Networking Vpim Concepts and Definitions Migrating Subscribers in Bulk Considerations for Digitally Networked Cisco Unity Servers Phone Prefixes Audio Format Considerations Vpim Networking Maintenance To Check the IP Addresses on Receive Connectors on Exchange Changing the IP Address of a Microsoft Exchange ServerClose the Exchange System Manager Open Exchange Management Console Call Transfer Settings and Vpim Subscribers Moving the Uvpim Mailbox Inbound Messages Are Delivered Only to Primary Extensions To Run the Voice Connector Setup Program in Another Language OL-13844-01 A P T E R Correspondence Between Locations Correspondence Between Locations Audio Format Conversion Settings Vpim Subscriber No Audio Format Conversions Do not convert outbound messages Do not convert incoming messages Correspondence Between Locations Additional Functionality Networked System Broadcast MessagesAddressing System Broadcast Messages to Multiple Servers Selected System Broadcast Message Recipients Name Remote Mailbox Number Description Name Considerations for Networked System Broadcast Messages Sending Networked System Broadcast Messages Additional Functionality Overview Primary Location Settings Primary Location Profile Settings Assigning Dial IDs Guidelines for Assigning Dial IDs and ExtensionsChanging the Minimum Length of Dial IDs Primary Location Addressing Option Settings To Change the Minimum Length of a Location Dial ID Subscriber Addressing Options How Cisco Unity Searches for a Matching NameHow Cisco Unity Searches for a Matching Number Possible Match 3335 OL-13844-01 Blind Addressing Search for a Delivery Location Dial ID Location Addressing Options Search for a matching extension Overview 10-1 Procedures for Removing Amis Networking Upgrading with Vpim NetworkingRemoving Amis Networking To Output Information About Amis Subscribers Removing Vpim Networking To Delete Amis Delivery Locations and Amis SubscribersTo Delete the UAmis Mailbox 10-3 Uninstalling the Cisco Unity Voice Connector Procedures for Removing Vpim NetworkingTo Output Information About Vpim Subscribers To Delete Vpim Delivery Locations and Vpim Subscribers 10-5 Determining the Voice Connector Version 10-6 10-7 10-8 Migrating from Smtp Networking to Vpim 11-1 11-2 To Run the VpimMigrateSMTP Stored Procedure Osql /d UnityDB /E /Q cspVpimMigrateSMTP11-3 Manually Converting Vpim Delivery Locations and Subscribers To Create Vpim Delivery Locations11-4 To Export Internet Subscriber Data to a CSV File 11-5 To Delete the Internet Subscribers and Associated Contacts 11-6 Occurred When Importing Data from a CSV File procedure on 11-7 11-8 O S S a R Y GL-1 GL-2 GL-3 Cisco Unity server on which a subscriber account was created GL-4 GL-5 See extension address GL-6 GL-7 GL-8 GL-9 GL-10 GL-11 GL-12 GL-13 GL-14 GL-15 GL-16 D E IN-1 Amis subscribers Vpim subscribers Enabling Setting up IN-2 IN-3 IN-4 Vpim subscribers Issues in creating Migrating IN-5 IN-6