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Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
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Chapter 3 Cross-Server Logon, Transfers, and Live Reply
Cross-Server Transfer from the Automated Attendant and Directory Handlers
• The cross-server features are supported for integrations with Cisco Unified Communications
Manager (CM) (formerly known as Cisco Unified CallManager), integrations with phone systems
through PIMG/TIMG units, and/or integrations with Cisco SIP Proxy Server (CSPS). Integrations
with phone systems through voice cards are not supported. See the “Phone System Considerations
for Cross-Server Features” section on page 3-2 for more information.
Task List: Enabling Cross-Server Transfer
Use the following task list to enable cross-server transfer. The cross references take you to detailed
procedures.
1. Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain,
as described in the “Customizing the Primary Location” section on page 2-6.
2. Verify that the directory handler and automated attendant search scopes have been set to the dialing
domain, as described in the “Setting the Addressing, Directory Handler, and Automated Attendant
Search Scopes” section on page 2-6.
3. On the destination Cisco Unity servers, verify that the Cisco Unity call routing rules are set to route
calls to the Opening Greeting call handler. (This is the default setting when Cisco Unity is initially
installed.) See the “Verifying That Call Routing Rules Are Set to Route Calls to the Opening
Greeting” section on page 3-9.
4. On the Cisco Unity server that has the audio-text application that handles calls from outside callers,
enable cross-server transfer and enter the pilot numbers of the destination Cisco Unity servers. See
the “Enabling Cross-Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity
Servers” section on page 3-10.
5. Optionally, if you want to enable cross-server transfers to external subscribers, change the
“Networking—Cross-Server Transfer Behavior for External Subscribers” setting in the Advanced
Settings Tool. Both the originating and destination Cisco Unity servers must be at version 5.0(1) or
later to enable this feature. See the “Optional: Enabling Cross-Server Transfer for External
Subscribers” section on page 3-10.
6. Optionally, if you want to enable the transfer override digit sequence for subscribers that are homed
on other Cisco Unity servers, change the “Networking—Allow Transfer Override on Cross-Server
Transfer Handoff” setting in the Advanced Settings Tool. Both the originating and destination
Cisco Unity servers must be at version 5.0(1) or later to enable this feature. See the “Optional:
Enabling Transfer Override on Cross-Server Transfer Handoff” section on page 3-11.
7. Test the cross-server logon functionality. See the “Testing Cross-Server Transfer” section on
page 3-11.
Note Subsequently, if a new Cisco Unity server is added to the dialing domain, you will need to add the pilot
number of the new server to the Network > Dialing Domain Options page.
Procedures: Enabling Cross-Server Transfer
Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting
Do the following procedure on each of the destination servers. For failover systems, do the procedure on
both the primary and secondary servers.