Cisco Systems 5.x manual Task List Enabling Cross-Server Transfer

Chapter 3 Cross-Server Logon, Transfers, and Live Reply

Cross-Server Transfer from the Automated Attendant and Directory Handlers

•The cross-server features are supported for integrations with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), integrations with phone systems through PIMG/TIMG units, and/or integrations with Cisco SIP Proxy Server (CSPS). Integrations with phone systems through voice cards are not supported. See the “Phone System Considerations for Cross-Server Features” section on page 3-2for more information.

Task List: Enabling Cross-Server Transfer

Use the following task list to enable cross-server transfer. The cross references take you to detailed procedures.

1.Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain, as described in the “Customizing the Primary Location” section on page 2-6.

2.Verify that the directory handler and automated attendant search scopes have been set to the dialing domain, as described in the “Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes” section on page 2-6.

3.On the destination Cisco Unity servers, verify that the Cisco Unity call routing rules are set to route calls to the Opening Greeting call handler. (This is the default setting when Cisco Unity is initially installed.) See the “Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting” section on page 3-9.

4.On the Cisco Unity server that has the audio-text application that handles calls from outside callers, enable cross-server transfer and enter the pilot numbers of the destination Cisco Unity servers. See the “Enabling Cross-Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers” section on page 3-10.

5.Optionally, if you want to enable cross-server transfers to external subscribers, change the “Networking—Cross-Server Transfer Behavior for External Subscribers” setting in the Advanced Settings Tool. Both the originating and destination Cisco Unity servers must be at version 5.0(1) or later to enable this feature. See the “Optional: Enabling Cross-Server Transfer for External Subscribers” section on page 3-10.

6.Optionally, if you want to enable the transfer override digit sequence for subscribers that are homed on other Cisco Unity servers, change the “Networking—Allow Transfer Override on Cross-Server Transfer Handoff” setting in the Advanced Settings Tool. Both the originating and destination Cisco Unity servers must be at version 5.0(1) or later to enable this feature. See the “Optional: Enabling Transfer Override on Cross-Server Transfer Handoff” section on page 3-11.

7.Test the cross-server logon functionality. See the “Testing Cross-Server Transfer” section on page 3-11.

Note Subsequently, if a new Cisco Unity server is added to the dialing domain, you will need to add the pilot number of the new server to the Network > Dialing Domain Options page.

Procedures: Enabling Cross-Server Transfer

Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting

Do the following procedure on each of the destination servers. For failover systems, do the procedure on both the primary and secondary servers.

Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)

OL-13844-01 3-9