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Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
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Chapter 3 Cross-Server Logon, Transfers, and Live Reply
Cross-Server Live Reply
this case, the subscriber conversation on the originating Cisco Unity plays a prompt to the caller
saying that live reply is unavailable and suggesting that the caller reply to the message instead of
calling the subscriber directly.
Prerequisites: Enabling Cross-Server Live Reply
• All of the Cisco Unity servers must be configured for Digital Networking as described in the
“Setting Up Digital Networking” section on page 2-3.
• The cross-server features are supported for integrations with Cisco Unified Communications
Manager (CM) (formerly known as Cisco Unified CallManager), integrations with phone systems
through PIMG/TIMG units, and/or integrations with Cisco SIP Proxy Server (CSPS). Integrations
with phone systems through voice cards are not supported. See the “Phone System Considerations
for Cross-Server Features” section on page 3-2 for more information.
• Subscribers must belong to a class of service for which live reply is enabled. Live reply is enabled
on the Subscribers > Class of Service > Messages page in the Cisco Unity Administrator, by
checking the Subscribers Can Reply to Messages from Subscribers by Calling Them check box.
• Transfer numbers must be configured for each Cisco Unity subscriber.
• For live reply to be available to messages that were sent when the sender called the recipient from
a recognized phone number and was forwarded to Cisco Unity, identified subscriber messaging
must be set up between networked Cisco Unity servers. See the “Setting Up Identified Subscriber
Messaging Between Networked Cisco Unity Subscribers (Optional)” section on page 2-8.
Task List: Enabling Cross-Server Live Reply
Use the following task list to enable cross-server live reply. The cross references take you to detailed
procedures.
1. Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain,
as described in the “Customizing the Primary Location” section on page 2-6.
2. Verify that the directory handler and automated attendant search scopes have been set to the dialing
domain, as described in the “Setting the Addressing, Directory Handler, and Automated Attendant
Search Scopes” section on page 2-6.
3. On the destination Cisco Unity servers, verify that the Cisco Unity call routing rules are set to route
calls to the Opening Greeting call handler. (This is the default when Cisco Unity is initially
installed.) See the “Verifying That Call Routing Rules Are Set to Route Calls to the Opening
Greeting” section on page 3-14.
4. On each Cisco Unity server in the dialing domain, enable cross-server live reply and enter the pilot
numbers of the destination Cisco Unity servers. See the “Enabling Cross-Server Live Reply and
Entering the Pilot Numbers of Destination Cisco Unity Servers” section on page 3-14.
5. Test the cross-server live reply functionality. See the “Testing Cross-Server Live Reply” section on
page 3-14.
Note Subsequently, if a new Cisco Unity server is added to the dialing domain, you will need to add the pilot
number of the new server to the Network > Dialing Domain Options page of each Cisco Unity server in
the dialing domain.