Cisco Systems 5.x manual Prerequisites Enabling Cross-Server Live Reply

Chapter 3 Cross-Server Logon, Transfers, and Live Reply

Cross-Server Live Reply

this case, the subscriber conversation on the originating Cisco Unity plays a prompt to the caller saying that live reply is unavailable and suggesting that the caller reply to the message instead of calling the subscriber directly.

Prerequisites: Enabling Cross-Server Live Reply

•All of the Cisco Unity servers must be configured for Digital Networking as described in the “Setting Up Digital Networking” section on page 2-3.

•The cross-server features are supported for integrations with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), integrations with phone systems through PIMG/TIMG units, and/or integrations with Cisco SIP Proxy Server (CSPS). Integrations with phone systems through voice cards are not supported. See the “Phone System Considerations for Cross-Server Features” section on page 3-2for more information.

•Subscribers must belong to a class of service for which live reply is enabled. Live reply is enabled on the Subscribers > Class of Service > Messages page in the Cisco Unity Administrator, by checking the Subscribers Can Reply to Messages from Subscribers by Calling Them check box.

•Transfer numbers must be configured for each Cisco Unity subscriber.

•For live reply to be available to messages that were sent when the sender called the recipient from a recognized phone number and was forwarded to Cisco Unity, identified subscriber messaging must be set up between networked Cisco Unity servers. See the “Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers (Optional)” section on page 2-8.

Task List: Enabling Cross-Server Live Reply

Use the following task list to enable cross-server live reply. The cross references take you to detailed procedures.

1.Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain, as described in the “Customizing the Primary Location” section on page 2-6.

2.Verify that the directory handler and automated attendant search scopes have been set to the dialing domain, as described in the “Setting the Addressing, Directory Handler, and Automated Attendant Search Scopes” section on page 2-6.

3.On the destination Cisco Unity servers, verify that the Cisco Unity call routing rules are set to route calls to the Opening Greeting call handler. (This is the default when Cisco Unity is initially installed.) See the “Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting” section on page 3-14.

4.On each Cisco Unity server in the dialing domain, enable cross-server live reply and enter the pilot numbers of the destination Cisco Unity servers. See the “Enabling Cross-Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers” section on page 3-14.

5.Test the cross-server live reply functionality. See the “Testing Cross-Server Live Reply” section on page 3-14.

Note Subsequently, if a new Cisco Unity server is added to the dialing domain, you will need to add the pilot number of the new server to the Network > Dialing Domain Options page of each Cisco Unity server in the dialing domain.

	Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
OL-13844-01		3-13