Chapter 5 AMIS Networking
Maintenance
individuals who use the remote voice messaging system in New York, you create an AMIS delivery location, and optionally, AMIS subscribers, on the New York Cisco Unity server. When subscribers who are associated with the Chicago Cisco Unity server address messages to the AMIS subscribers in New York, the messages are first delivered by Exchange and the Voice Connector to the UAmis mailbox that is associated with the New York Cisco Unity server. Then the New York Cisco Unity server dials a local number to deliver the message to the remote voice messaging system, thus avoiding long distance phone charges.
Maintenance
This section provides information on various tasks that you may need to do in order to maintain your AMIS Networking configuration. See the following sections for details:
•Monitoring AMIS Message Traffic, page
•Moving the UAmis Mailbox, page
Monitoring AMIS Message Traffic
Cisco Unity monitors AMIS transmissions and the UAmis mailbox, and logs error events to the Windows Application Event log. Outgoing messages that cannot be delivered are returned to the sender, or to the Unaddressed Messages public distribution list if Cisco Unity cannot determine who the sender is.
For detailed information about the touchtones that are transmitted during an AMIS call, see the AMIS Analog Networking Definitions white paper, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html. To see the DTMFs that are transmitted during an AMIS call, use the Cisco Unity Diagnostic tool to enable the micro trace 28 AMIS Frames in the Conv AMIS section. You can also use the Port Status Monitor, available in the Switch Integration Tools section of Tools Depot, to observe call progress, and the Port Usage Analyzer, available in the Reporting Tools section of Tools Depot, to monitor port usage.
Cisco Unity also provides reports on AMIS message traffic. For more information, see the “AMIS Out Traffic Report” and the “AMIS In Traffic Report” sections in the “Reports” chapter of the Maintenance Guide for Cisco Unity. (The Maintenance Guide for Cisco Unity is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.)
Although Cisco Unity monitors the UAmis mailbox, you may want to check the UAmis mailbox periodically to confirm that messages are being sent in a timely manner. For example, if there are still messages to be sent when the AMIS schedule becomes inactive, they remain in the UAmis mailbox until the AMIS schedule becomes active again. If messages are often left in the UAmis mailbox, you may need to adjust the AMIS schedule or designate more voice ports for outgoing AMIS calls. Access to the UAmis mailbox is also needed when troubleshooting outbound message delivery problems.
In order to use Microsoft Outlook to access the UAmis mailbox, do the following “To Add the UAmis Mailbox to a User Profile” procedure to add the UAmis mailbox to the user profile of someone with administrative rights to Exchange. Refer to the Outlook documentation for more information.
To Add the UAmis Mailbox to a User Profile
Step 1 Start Microsoft Outlook.
Step 2 On the Tools menu, click Services.
| Networking Guide for Cisco Unity Release 5.x (With Microsoft Exchange) |
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