Chapter 7 Attendant Answering Position

Incoming Call Identification: These eight non-locking keys with associated lamps provide attendant access to specific types of incoming calls. A flashing lamp indicates a call waiting to be answered. A steady lamp indicates a call answered. The standard arrangement of these keys is shown on the face layout.

 

LDN

 

Listed Directory Number

Basic

Key & Lamp

Incoming central office trunk call.

 

 

 

 

 

 

 

 

 

 

 

 

Allows the attendant to answer incoming Tie

 

TIE

 

 

Tie Line

Basic

Key & Lamp

Line calls when the distant station dials

 

 

 

 

 

 

 

 

 

access digit to the attendant.

 

 

 

 

 

Busy

 

Call Forwarding-Busy

Basic

Key & Lamp

Allows

the

attendant

to

answer

incoming

 

 

calls to specified station when the station is

 

 

 

 

Line

 

 

 

 

 

 

 

busy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

13

ATND

 

 

Attendant

Basic

Key & Lamp

Incoming station call.

 

 

 

 

 

 

 

 

Call Forwarding-Don’t

 

 

Allows the attendant to answer incoming

 

 

 

 

 

 

NANS

 

Basic

Key & Lamp

calls to

specified station

when the

station

 

 

 

 

Answer

does not answer within the predetermined

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Incoming station call for attendant assistance

 

Recall

 

 

 

Recall

Basic

Key & Lamp

in transferring an established outside call to

 

 

 

 

 

 

 

 

 

another station.

 

 

 

 

 

 

 

Option

 

 

Optional

Option

Key & Lamp

Additional

incoming

special

service

calls,

 

 

 

such as FX.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option

 

 

Optional

Option

Key & Lamp

Additional

incoming

special

service

calls,

 

 

 

such as FX.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

14

PAGE

 

 

Page

Basic

Key & Lamp

Allows the attendant to connect with pager.

 

 

(overhead paging)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

15

 

REC

 

 

Record

Basic

Key & Lamp

Allows the attendant to connect with

 

 

 

 

 

recorder.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Allows the attendant to answer incoming

16

 

EMG

 

 

Emergency

Basic

Key & Lamp

calls from the station where the station leaves

 

 

 

 

 

 

 

 

 

the receiver off.

 

 

 

 

 

 

17

 

BV

 

 

Busy

Basic

Key & Lamp

Allows the attendant to enter into station-to-

 

 

 

Verification

station connection.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

18

TRKSL

 

 

Trunk

Basic

Key & Lamp

Allows the attendant to individually select a

 

 

Selection

desired trunk.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Allows the attendant to establish incoming

 

 

 

 

 

 

 

 

 

call to Call Park.

 

 

 

 

 

 

19

Call Park

 

 

Call Park

Basic

Key & Lamp

Note: The

attendant

can

connect this call

 

 

once again by dialing a specific number and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

individual number of the console from an

 

 

 

 

 

 

 

 

 

ordinary extension telephone.

 

 

 

 

 

 

 

 

 

 

 

 

 

Allows the attendant to be automatically

 

 

 

 

 

 

Serial call

 

 

recalled

when the station

user replaces

the

20

 

 

SC

 

 

Basic

Key & Lamp

handset,

by

depressing

the

key

after

 

 

 

 

Set

 

 

 

 

 

 

 

 

extending a central office incoming call to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the station user.

 

 

 

 

 

 

21

 

SVC

 

 

Supervisory

 

 

Allows the attendant to supervise a call by

 

 

 

Basic

Key & Lamp

depressing the key after extending a central

 

 

 

Call Set

 

 

 

 

 

 

 

 

office incoming call to the station user.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Allows the attendant access to various

22

Option

 

 

Optional

Option

Key & Lamp

optional features provided as required. Each

 

 

 

 

 

 

 

 

 

key has an associated lamp.

 

 

 

 

23

 

Mute

 

 

Mute

Basic

Key & Lamp

Allows

the

attendant

to

cut

off

the

voice

 

 

 

transmission.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

24

Alarm

 

 

Alarm

Basic

Key

Steady lamp

indicates trouble conditions

in

 

 

the PBX.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

25

Position Available

 

Position

Basic

Lamp

When the

attendant

position

(console)

is

 

Available

available to process calls, the lamp lights.

 

 

 

 

 

 

 

 

 

 

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