Professional Services for QueWorX

Chapter 12 Automatic Call Distribution with MIS

Customized Announcements

QueWorX can be configured with up to 89 custom announcements. These announcements are recorded in QueWorX and invoke utilizing the Call Control Vectors of the CallCenterWorX application with the “IVR Announcement #” command.

Customizable Reports

The Reports can be customized using the default reports as templates. The modified reports can be saved for later use.

While QueWorX provides an advanced set of features, some customers will require applications specific to their contact center that are outside the scope of QueWorX. With hundreds of successful solutions deployed Professional Services has developed many custom solutions that allow us to provide Call Center, CTI and speech applications that meet the customer’s business needs and demands. Requests for these applications can be forwarded to your NEC representative who will work with NEC Professional Services to help define the requirements of unique applications or you may contact Professional Services via ProServ@necunified.com.

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NEC 2000 IPS manual Professional Services for QueWorX, Customized Announcements, Customizable Reports

Contents

Univerge Neax 2000 IPS May NEC Unified Solutions, Inc Liability Disclaimer Inaset OAI Application Software Development Chapter Isdn Basic Rate Interface BRI Univerge Neax 2000 IPS Documentation List Introduction Overview of NEC Electronic Age Invention AgeIndustrial Age Worldwide Leadership ComponentsInformation Age Global Resources CommunicationsSocial Contributions People Community AssetsInnovation Education NEC Unified Solutions, Inc Development ActivitiesDALLAS, Texas Major Product Areas Vertical Markets Competitive Benefits and Advantages Introduction Introduction Univerge Neax 2000 IPS Ccis Connection MaintenanceStation to Station Connection Pstn Built-in DRS Device Registration Server on MP Office Data Backup EnhancementVarious Installation Methods Reduced Hardware with IP based Architecture Extended Application Processor AP Port Capacity DC/DC Power Supply forUniversal Slot Dual MP System Univerge Neax IPS DML System Outline for Remote PIM Characteristics of the Univerge Neax IPS DM/IPS DML/IPS DMR Advantages of Remote PIM PIM1 PIM2 PIM3 PIM4 PIM5 PIM6 PIM7 Stand Alone System CapacityIPS System Capacity Single MP System Capacity Per PIM IP PAD IPS System Capacity Single MP System cont’d Capacity Per PIM IPS System Capacity Dual MP System Capacity Per PIM 2M-AMI IPS System Capacity Dual MP System, Cont’d Capacity Per PIM IP-PAD IPS DM/IPS DML System CapacityCapacity Per MC 8LC Built-in Router Max card per Site Dtmf Sender Capacity IP Remote Network CapacityTotal System Capacity Main plus Remote IPS Pimmj As Remote PIM Capacity IPS DMR CapacityDTI Isdn Hardware Architecture Voice and Data SwitchingSystem Architecture Main Processor MP with Integrated Functionality Hardware DesignFusion of RAM and ROM Programs Application Processors SN716 Attendant Console IntegrationUnified Circuit Card Analog/Digital Telephones Univerge Neax 2000 IPS System Configuration PIM Dual MP System Module and Installation HardwareSingle MP System Modules Abbrev Description Quantity Installation HardwareInstallation Hardware Battery Backup Name Code Qty Remarks Cabling Internal Cabling Maintenance Administration Terminal MAT RS-232C External Cabling SMDR/PMS/Hotel Printer/MCI with AP00B MRC-C External Alarm DisplayBuilt-in SMDR/MCI on MP Cable for AP00 Name Code Qty Remarks Univerge Neax IPS DM/IPS DML/IPS DMR System Configuration IPS DM/IPS DML Modular Chassis MC IPS DMR Modular Chassis MC Modular Chassis 2 Modular Chassis Modular Chassis MC Installation Modular Chassis MC and Bracket System Power Supply and Cooling Fan PKG IPS Software ArchitectureSystem Packages Univ IPS DM IP SYS PKG-E DM to Univ DM Upgrade KitUniv IPS DML IP SYS PKG Univ IPS DM/DML Expansion Module 1E Univ IPS DMR SYS PKG-E IP Remote PIM PackagesDescription Remarks Univ IP Remote PIM-B IPS Key Keeper Parent Capacity Option Software Keys/LicensesDescription Remarks Generic Program Capacity Option used w/Key Keeper Main Processor MP System HighlightsProcessors Name Code Remarks DAT Firmware Processor FPPN-CP24-C PN-CP31-C PN-CP27-A AP Card Application Processor APApplication Processor AP Cards Function Mean Time Between Failures Mtbf Reliability and Availability Chart Description FitReliability and Availability Mtbf Mttr Reliability and Availability Chart Reliability Description Availability Fit Reliability Description Availability FitYears Availability Calculations Mean Time To Repair MttrReliability Calculations Reliability Calculation Busy Hour System TrafficTraffic Load Bhca Busy Hour Call Attempts Calculation Procedure Traffic Capacity In Erlang For TDM Circuits Traffic Capacity per Line For TDM Circuits Number of Trunks COT Erlang B TableTraffic Internal Call Distribution External Line Trunk Trunk PEG Count Wireless PEG CountPEG Count UCD PEG Count VoIP H.323 Number of Voice Channels per IP TrunkCcis Point-to-Multipoint Payload size for Virtual IPT IP PAD Calculation IP PAD Calculation Number of extensions 100 IP PAD Calculation Number of extensions 120 200 208 264 300 320 376 432 System Specifications Loop Resistance including Opposite End Resistance Transmission Characteristics For TDM CircuitsLine Conditions Cable Length Dtmf Signal Rotary Dial Pulse and Dtmf SignalingRotary Dial Signal Description Specifications Receiving Sending Multi-frequency Compelled MFC R2 Signal Dimension and Weight Audible Tones and Ringing SignalRinging Signal Audible Tones Frequency Interruption EMC Univerge Neax IPS DM/IPS DML/IPS DMR System SpecificationsSystem Specifications Open Industry Standards 10BASE-T/100BASE-TX IP SpecificationsFAX LAN interface transmission modes Remarks Hipaa Compliance System ComplianceHipaa Summary Department of Defense CompliancePage Equipment Name Function Name Module/Installation HardwareEquipment List Equipment Name Remarks Circuit Cards Common Control Cards Ether PN-CP31PN-CP15 PN-PW00 Extpwr Function Name Port Remarks Application Processor CardsApplication Processor Card Name and Function Application Processor Cards SPN-AP00B DBM-C AP Qsig Line/Trunk LT Cards Line/Trunk LT Cards Deskcon SPN-2ILCAPN-8DLCL PN-4DLCM PZ-24IPLA PAD-EPAD-C SPN-16VCTAA IP PN-4COTG PN-8COTQPN-4COTB PN-2ODTA SPN-IPTB-A PN-2DATAPN-TNTA SPN-4VCTI-A SPN-4CSIA PN-RTAPage Dterm Series i Terminals Station EquipmentTerminal Line Up Dterm Series E Terminals Dterm IP Soft Phones Wireless HandsetInaset Dterm Extenders Descriptions of the Dterm IP Terminals Specification for Analog TerminalsPhysical Features Call Handling Features Convergence Features DTR-16LD-1 BK TEL DTR-16LD-1 WH TEL Descriptions of TerminalsDTR-2DT-1 BK TEL DTR-2DT-1 WH TEL DTR-4D-1BK TEL DCR-60-1 BK Console DCR-60-1 WH Console Standard features Specification Terminal Options Cable Length Standard With AC Adapter Standard features Dterm Series E Soft keys Descriptions of Series E Multi-line Digital Terminals Description of Series E Multi-line Digital Terminals HFU-U Dterm Series E Accessories & AdaptersADA-U APR-U WMU-W ACA-UWMU-U IPW-2U ELC 16D 32D Add-On Dterm Series E Specifications2DT DSS Dterm Series E Line Conditions Loop Resistance and Distance Long Loop circuit built-in Options Dterm Cordless TerminalsDterm Cordless II DTR-4R-2 BK Dterm Cordless Lite II DTH-4R-1 BK Options Specifications Plantronics CT Cordless Inaset Applications Additional Applications PBX System Requirements Inaset Terminal Line UPInaset Basic Network Capability WM-RL Unit Dterm PS III Wireless Handset Dterm PS III Options Key Features and Benefits Features Real Time Communication Links with PC applicationsInternet Link Presence/Status Voice Recording Application Collaboration Call Log Export Voice Quality AlarmOne Key Operation Line Display PB tone sending Client PC specificationOne Touch Button in Compact Mode Pause into Dialing string Software/Licenses/Accessories PBX Specification Must be peer to peer IP enabledDterm SP30 Softphone Parts List Dterm Extenders Service Conditions for Dterm Analog EXT Page Type of Trunk Circuit Package TrunkingType of Trunks LT/AP Trunk Card Specifications Trunk Parameters PN-AUCA SPN-BRTC PN-4RSTC ID Number Receiver PN-8RSTG Dtmf ReceiverPN-4RSTBA MF Receiver for T1 MF ANI PN-4RSTBA-911 MF Sender System Trunking Capacity IPS Trunking Capacity System Capacity IPS DM/DML Trunk Capacity Route Restriction Class RSC Least Cost Routing LCRSix Digit Least Cost Routing Priority Restriction Class Toll RestrictionDigit Toll Restriction Page Attendant Answering Position Attendant Console SN716 Deskcon Exclusive Features SN716 Deskcon General FeaturesSN716 Deskcon Exclusive Features Face Layout of the SN716 Deskcon Functions and use of Keys and Lamp Indications Location Key or Lamp Full Basic Key/Lamp Number Designation LDN LCD SN716 Specifications Interface ’ty Remarks Power Options Business Attendant System BAS BAS Benefits Business Attendant System Directory Business Attendant System Additional Features Business Attendant System Speed Dials Pad Business Attendant System Ccis Network Information Business Application Environment Hardware RequirementsPage Customer Administration Terminal CAT System AdministrationSystem Administration Password Entry Maintenance Administration Terminal MAT PBX Configuration Wizard Mach Script Editor Minimum Requirements Recommended Traffic ManagementMATWorX PC Requirements Remote Maintenance System DiagnosticsSelf Diagnostic/System Messages Service Conditions MP Download Process General Service ConditionsMP Program Download Required Hardware Program Download Service ConditionsProgram Changeover Service Conditions Equipment Comments MA4000 Management System Feature Descriptions Business/Hotel/Data Feature List Business/Hotel/Data Feature List Descriptions Snmp Business/Hotel/Data Feature Descriptions Attendant Console SN716 Deskcon Attendant Assisted CallingAttendant Camp-on Full and Semi- automatic Attendant Lamp Check Attendant Lockout Attendant Delay AnnouncementAuthorization Code Attendant Overflow Automatic Call Distribution ACD Automatic Camp-on Background Music Automatic RecallAutomatic Wake-up Back Up CPU Call Forwarding Brokers CallCall Back Call Park Call Transfer Call PickupCall Redirect Caller ID Class Centrex Compatibility Class of ServiceCamp-on Check In / Check Out Group Call Conference Six/Ten PartyConference 32 Party Consecutive Speed Dialing Data Line Security Delayed RingingDiagnostics Dial By Name Direct Outward Dialing DOD Direct Inward System Access DisaDirect Inward Termination DIT Direct Station Selection/Busy Lamp Field DSS/BLF Console Do Not Disturb Distinctive Ringing Dterm Assistant Elapsed Call TimerFax Arrival Indicator DtermIP Flexible Numbering Plan Feature Activation from Secondary ExtensionFlexible Line Key Assignment Forced Account Code Hands-free Dialing and Monitoring Individual Attendant AccessHands-free Answerback Hold Last Number Redial IP Enabled DtermInternal Zone Paging with Meet-Me Least Cost Routing 3/6 Digit Message Registration Miscellaneous Trunk AccessMessage Center Interface MCI Message Reminder Modem over IP Mobility AccessNight Service MP Program Download FTP Off-Premises Extensions Off-hook AlarmNo CID Call Routing Optical Interface Pooled Line AccessPower Failure Transfer Pad Lock Automatic Idle Return Remote PIM over IP Reserve PowerRemote Hold Resident System Program Save and Repeat Security AlarmSingle Digit Feature Access Codes Set Relocation Terminal Login via NAT System Clock Setup by Station DialingTenant Service Tie Line Tandem Switching Trunk Direct Appearances Timed Queue Uniform Call Distribution UCDTimed Reminder Trunk Queuing Outgoing Variable Timing Parameters Voice Mail Private PasswordUniform Numbering Plan UNP -Voice and Data Voice Guide VoIP Log Collection Voice Mail TransferVoice Over IP H.323 Whisper Ccis Feature List Ccis Features Descriptions Call Forwarding Intercept Ccis Centralized E911 Ccis Flexible Numbering of Stations Ccis Multiple Call Forwarding All Calls Ccis Station-to-Station Calling Ccis Isdn Feature List Isdn Feature Descriptions Event-Based Ccis SIG Feature List SIG Feature Descriptions Wireless Feature List Interface Wired for Wireless Table of Features by Configuration TypeFeature Adjunct Type Integrated Type Analog PBX Ccis Univerge Neax 2000 IPS Wireless Feature Descriptions Group Call 2Way Calling This feature protects a call from being tapped Page 2400 Extended Format System Input/Output I/O InterfacesStation Message Detail Recording Smdr Smdr w/AP00 IMS FormatSmdr Terminal Interface Pattern D Combinations between Smdr and Smdr Output FormatCombinations available at the same time ARP, IP, ICMP, UDP, TCP Combinations for Center Office of Centralized Billing Combinations for Local Office of Centralized Billing Data Transmission Sequence for Ethernet Interface System Capacity Description Qty Remarks Message Center Interface MCIHardware Required for Smdr Modem Hardware Required for MCIVMS Property Management System PMS FeatureFeature Type of Information PMS Interface RS PRT-4S CA-A Hardware Required for PMSDescription Qty Remarks OpenWorX Attendant Statistics Open Application InterfaceSystem Outline OpenWorX Business Attendant System BAS BAS Call Control Functionality Brief Definition of Queues Brief Description of Call Control Function Did for Company Lookup BAS Speed Dials PadBAS Directory BAS Overhead Paging BAS Offline Mode Pseudo Night ModeBAS Authorization and Account Code Dialing BAS Call Recording and Playback BR Directory OpenWorX Business Receptionist BRBR Speed Dials Pad BR Overhead Paging BR Attendant PC Minimum Hardware Requirements BR Authorization and Account Code DialingOpenWorX Communications Portal Communications Portal Functionality Communications Portal Benefits Dialer Benefits OpenWorX DialerDialer Database OpenWorX Location Status Information LSI OpenWorX Message Reader MR STM Benefits OpenWorX Short Text MessagingMR Benefits ICA Benefits OpenWorX Incoming Call Assistant ICAICA Functionality ICA ICA vs. Camp On OpenWorX Group Call Forward Control GcfcICA Comparison of ICA and IPS Functionality OpenWorX Personal Call Assistant PCA Gcfc Functionality Desktop Directory PCA Limiting User ViewsPCA OpenWorX Desktop Personal Directory OpenWorX Name Display PCA OpenWorX Inaset BAS Ccis Network Information OpenWorX Multiple Ccis Node ConfigurationOAI Application Software Development Business Receptionist Ccis Network InformationPage Basic ACD Automatic Call Distribution ACD with MISAutomatic Call Distribution ACD Busy In/Busy Out ACD Basic ACD FeaturesDelay Announcement ACD Call Waiting Indication ACD Priority Queuing ACD CallCenterWorX ACD 3.0 for BusinessImmediate Overflow ACD Queue Size Control-ACD CallCenterWorX ACD Features Automatic Call Distribution with MIS Business Software Only Packages CallCenterWorX MISBusiness Turnkey Packages CallCenterWorX ACD 3.0 for Business Turnkey Packages CallCenterWorX MIS 5GB Business System CapacitiesItem ACD Capacities CallCenter WorX MIS Bhca ACD Terminals PBX RequirementsRelated Documents PBX Requirements Remarks Contact Routing Q-Control Master Contact Center SolutionsMaster Reports Q-Control Announcements Q-Announce Agent Desktop Q-Desktop Callbacks Q-Callback Multi-Media Q-Email, Q-Chat, Q-Fax Outbound Dialing Q-Outdial Interactive Voice Response Q-IVR Auto Attendant QueWorX 4.0 FeaturesQueWorX 4.0 Licensed Applications Internet Initiated Callbacks Immediate Customer CallbackScheduled Callbacks Estimated Time to Answer ETA Multilingual Announcements Screen PopSoft Phone Global Repeat Verification Customizable Reports Professional Services for QueWorXCustomized Announcements VoIP Solutions VoIP SolutionsExtended Enterprise IP Solution Voice over IP VoIP Typical IP Gateway, Branch and Adapter configurations Equipment Name Function IP Station Peer-to Peer Connections between IP Enabled Dterm Peer-to-Peer Connections over Ccis Networking via IP Connections to Legacy Stations and Trunks Remote Connections of IP Stations Automatic Program Download for IP Enabled Dterm 8IPLA/24IPLA Options Per Location Service Conditions on Legacy Service Features Service Conditions on System Registration MD5 is an algorithm defined in RFC 1321 from the Ietf Service Conditions on Encryption in System RegistrationService Conditions on Vlan Service Conditions on Remote Connections Local Connection Mode Remote Connection Mode Example 1 When Sta logs in Location #1 Location number in each operation mode for each IP stationOperation mode for each IP terminal Example 2 When Sta logs in Location #2 Service Conditions on Automatic Program Download SPN-32IPLAA IP PAD Ccis Networking via IPRequired Equipment for IP Station SPN-16VCTAA IP PAD Ccis Networking via IP Peer-to-Peer Connections Basis IP Trunk Point-to-Multipoint Connection Ccis Networking via IP Non Peer-to-Peer Connections BasisPoint-to-Multipoint Connection Required Equipment for IP Ccis via IP Trunk cards Service Conditions IP Ccis via IP Trunk cardsIP Trunk Card Specifications Payload Period Maximum Voice Channels per IP Trunk Connection Service Conditions for H.323 FeaturesFeatures IP Trunk Specifications Required Equipment for H.323 FAX and Modem over IP Example of FAX and Modem over IP connection SPN-8IPLA IP PAD-A SPN-8IPLA IP PAD-CSPN-8IPLA IP PAD-B SPN-32IPLA IP PAD-E Opposite Office Required Equipment for FAX or Modem over IPOpposite Office 2000 IPS Own Connection Conditions Required Bandwidth One-way Required bandwidth for FAX ConnectionRequired bandwidth for Modem Connection Requirement Remarks Remote PIM over IPNetwork Conditions and Payload Compression Bandwidth RequirementWith G7.23.1 With G729a 8k Without Compression 3k/6.3k Advantages Remote Site Equipment Name Remarks Required Hardware and SoftwareHost Site Equipment Name Remarks List of Service Features Operation XNote Voice Messaging Planning and InstallationVendor Support for Open System Standards Bandwidth requirements Network Consideration Network Bandwidth Codec Total Bandwidth per transmit stream Msec Bandwidth utilizationCodec Filler Time Msec Quality of Service QoS Device Registration Server DRS and Dhcp For Voice Control/Voice Packet Port Type Destination Default Port No RemarksFor Dterm IP IPT Ccis For Ccis Virtual IPTFor H.323 IP Trunk PBX TCP Conditions System Conditions/Limitations Peer-to-Peer IPLimitations Common Channel Inter-Office Signaling Ccis System Outline of a Ccis Connection Ccis and Isdn Analog Ccis Digital and Analog CcisDigital Ccis Peer-to-Peer Connections Voice Compression Common Channel Inter-Office Signaling Ccis Service Conditions on Non Peer-to-Peer Connections Ccis Networking via IP Non Peer-to-Peer Center office Centralized BillingLocal office/Tandem office Common Channel Inter-Office Signaling Ccis Centralized E911 Ccis Call Set Up Times Look Ahead Routing Shared Trunk Facilities and Alternate Routing Alternate Routing Centralized Management Center Centralized System Maintenance and AdministrationCentralized Maintenance Facility Centralized Call Accounting/Billing Systems Centralized Call Accounting / Billing Ccis Centralized Voice Mail Centralized Voice Processing / MessagingCentralized Attendant Consoles Uniform Numbering Plans Ccis Feature ChartCcis Feature Name Neax 2400 Required YES Ccis Feature Chart System Capacity for Ccis with Analog Interface System CapacitySystem Capacity for Ccis with Digital Interface System Capacity for Ccis Networking via IP Required Equipment for Analog Ccis Required EquipmentRequired Equipment for Digital Ccis Required Equipment for Ccis Networking via IP PAD IP SpecificationsSpecifications Remarks 24IPLA DTI Specifications Characteristics ChannelPage Isdn Feature List Integrated Services Data Network IsdnPRI Services & Features Isdn Primary Rate Interface CPN To Network-Present Call-By-Call Service SelectionCalled Party Recognition Service Direct-In Termination DIT CPN To Terminating User-Display Isdn Terminal Did AddressingDid and DOD Addressing AT&TPage Multiquest /900 Service Megacom Access/WATSMegacom 800 Service/800 Wats Ultra Wats Subaddress-Present Trunk Provisioning Service Selection Event Based Ccis Business Feature List Business Feature List Supported Network Services Trunk provisioned only Isdn Network Requirements for Layer One For 30DTI Isdn PRI SpecificationsFor 24DTI For 24PRT BRT NET IPS Dedicated Access AT&T NTI MCI SprintDMS Selection 4ESS NET DMS Provisioning 4ESS NET Voice Features DMS 4ESS NET AT&T NTI MCI Sprint AT&T MCI Sprint Provisioning DMS 4ESS NET IPS Switched Data AT&T MCI Sprint Selection DMS 4ESS NET IPS Switched DataDedicated Access NTI AT&T MCI Sprint Virtual Private Network DMS 4ESS NET Dedicated Access AT&T NTI Siemens Services and Features LEC CarriersCall by Call Service AT&T NTI Siemens Selection 5ESS Virtual Private Network AT&T NTI DMS 4ESS NET Facility Management Voice Features AT&T NTI SiemensAT&T NTI Siemens Network Message Waiting AT&T NTI Siemens 5ESS Call By Call Service SelectionEwsd Switched Data Virtual Private Network AT&T NTI Siemens Isdn Basic Rate Interface BRI Applications System Requirements ONE SC03 Supports Four 2ILCA Isdn BRI Required Equipment Isdn Equipment ListIsdn PRI Required Equipment Isdn Terminal Required Equipment System Capacity for ISDN-BRI DocumentationCapacity for ISDN-PRI 24DTI 24PRTPage Wired for Wireless Wireless SystemUniverge Neax 2000 IPS Wireless Communication System WCS Analog PBX Interface Ccis Interface Wireless Roaming Multi-Site Roaming 931a Roaming over IP Trunk Wireless Definitions HLR Wireless Short Text Message Notification OAI Configuration Application Integrated Type 2000 IPS Interface1 Interface2 Wired for Wireless FeaturesFeature Matrix by Configuration Type Adjunct Type Integrated Type Feature Descriptions Way Calling Wired forWireless Handover Out of Zone AuthorizationPreset Dialing Indication System Description Dterm PS Battery Charger Dterm PS III AccessoriesLithium-Ion Battery Headsets Zone Transceiver II ZT Integrated Adjunct Analog Adjunct Ccis Wireless SpecificationsZone Transceiver II Specifications WCS Required Equipment Equipment Description QTY Remarks PN-IPTB IPT PN-4VCTI 4VCT Wireless LAN Documentation Wireless LANWireless LAN Handset PMS Hotel Feature ListHotel/Motel System Terminal Console Hotel/Motel Front Desk Terminal Application ProcessorHotel Console Station Message Detail Recording Smdr Hotel Printer Executed Task Print Out Automatic Wake-up Do Not Disturb Console Check In / Check OutDirect Data Entry Check Hotel/Motel Attendant Console Do Not Disturb-Hotel/MotelDo Not Disturb-System Hotel/Motel Front Desk Instrument House Phone Maid Status Voice Message Waiting System Message RegistrationMessage Waiting Voice Message Waiting Individual Property Management System PMS Room Cutoff Room Cutoff Console Items indicated are as follows Room StatusSingle Digit Dialing Description Capacity Specifications PMS/SMDR Interface Hotel Printer InterfaceHotel System Capacity Station Equipment SN716 Deskcon Call Accounting AIMWorX Select Database Licensing Option Description Multi-Site Centralized OperationsAIMWorX databases Oracle database Information you need before installing AIMWorXSQL Server licensing Licensing Call Record and User Capacity ConfigurationsStandalone Corporate tier AIMWorX ManagerIntegrating AIMWorX modules Enterprise tier Asset Manager Alarm Manager1 SPE Auth Code Manager Custom SPE Writer Bill ReconcilerCable Manager Hospitality Links Voice Mail SPE Additional Reference MaterialTrouble Ticket Work Order Voice Messaging Systems Voice Mail Integration Voice Messaging Systems Description MCI Service Conditions NEAXMail AD-120 System Architecture Voice Cards Level II Server Software License with Exchange Platform Components Client Access Licenses CALThird Party Software Third Party Fax Server Integration Optional Software Feature PackagesMail Reader Text-to-Speech PBX Integration Software Platform Specifications 2GB NEAXMail AD-64 Level I Dell GX280 Level II Dell PE2800 Level I/Level II Platform SpecificationsLevel I/Level II Specifications Platform Level 40GB Sata 36GB Scsi Optional Software UPS Uninterruptible Power SupplyAdditional Hardware Components Optional ActiveFax Software Unified Messaging Hacker Prevention Features are as follows Voice Messaging Systems Voice Messaging Systems Automated Attendant Available Languages Audiotext Mailbox Manager Voice Messaging Systems Maintenance Voice Messaging Systems Visual Messaging ViewMail ViewCall Plus Full Digital Integration NEAXMail IM-16 LXUnified Messaging and Call Management Enjoy the Benefits of Integrated Messaging Hospitality Feature PackageBasic Features Additional Features Univerge Neax 2000 IPS Documentation List Niverge Neax 2000 IPS Features and SpecificationSystem Documentation Univerge Neax 2000 IPS Technical Manuals

NEC 2000 IPS Professional Services for QueWorX, Customized Announcements, Customizable Reports

Models: 2000 IPS

Chapter 12 Automatic Call Distribution with MIS

Customized Announcements

Customizable Reports

Professional Services for QueWorX