Chapter 12 Automatic Call Distribution with MIS
Page 12- 18 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
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Customized Announcements
QueWorX can be configured with up to 89 custom announcements. These announcements are
recorded in QueWorX and invoke utilizing the Call Control Vectors of the CallCenterWorX application
with the “IVR Announcement #” command.
Customizable Reports
The Reports can be customized using the default reports as templates. The modified reports can be
saved for later use.
While QueWorX provides an advanced set of features, some customers will require
applications specific to their contact center that are outside the scope of QueWorX. With
hundreds of successful solutions deployed Professional Services has developed many custom
solutions that allow us to provide Call Center, CTI and speech applications that meet the
customer’s business needs and demands. Requests for these applications can be forwarded
to your NEC representative who will work with NEC Professional Services to help define the
requirements of unique applications or you may contact Professional Services via
ProServ@necunified.com.