Chapter 19 Voice Messaging Systems
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 15
Issue 6
Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with
an unlimited number of members per list. Only subscribers may send a message to their private lists.
Private Distribution Lists are configured with one of two delivery methods:
Broadcast Delivery. All members of the list hear the message when they listen to their messages
Dispatch Delivery. Only the first list member to listen to a message receives it. The message is then
automatically deleted from all remaining list members’ mailboxes.
Receipt sent for messages saved as new. Subscribers requesting message receipts will receive a
receipt as soon as the recipient of a message listens to any part of the message, even if the recipient
saves the message as new. Once the recipient has opened a message, the sender cannot cancel the
message or change its special delivery options.
Redirect to Multiple Subscribers with one Introduction (RSI). This feature gives users the ability to
redirect messages to numerous users without having to record an individual introduction for each
recipient.
Rewind, pause, and fast forward. While listening to a message, users press “7” to move backward,
“8” to pause, or “9” to skip forward in the message. When recording a message, users can press “8” to
pause.
Special delivery options Users can mark messages with one or more of the following special delivery
options: urgent, private, future, and return receipt requested. Subscribers can also change or add to the
special delivery settings of a message after it’s sent.
Future. The sender can mark the voice message for delivery at a later date and time up to one year later.
Private. The recipient of a “private” message cannot redirect the message to anyone else.
Return receipt requested. The sender of the message is told when the recipient hears the message.
Subscribers can request return receipts for messages sent to individual subscribers or to groups.
Urgent. Messages marked with “urgent” will be heard first, before regular messages. Urgent messages
from other subscribers and guests are played before urgent messages from outside callers. The system
also tells subscribers how many new messages are marked urgent.
Speed control during message playback. Subscribers can slow down or increase the speed of each
message during playback using the telephone keypad.
Subscriber-controlled groups Subscribers can create, name, add, and delete subscriber groups from
their telephone.
Subscriber-controlled message delivery Messages can be delivered to any telephone—home, work
extension, pager, or mobile telephone. Each subscriber can have up to four separate telephone
numbers and dial-out schedules. The message delivery options can be sequential for each telephone
number and programmed by the subscriber. A subscriber can use any touchtone telephone to turn
message delivery on or off, or change the delivery times.
Subscriber language The system manager can set which language each subscriber hears.
Subscribers will hear prompts in that language when they call the system to check voice mail.
(Additional languages can be purchased separately.)
Subscriber self-enrollment Subscribers personalize their voice mailbox— set up their directory listing,
record personal greetings, and set up security codes—through an easy-to-use, touchtone telephone
conversation. Because self-enrollment is so simple, subscribers can begin using NEAXMail AD-64
immediately.