NEC 2000 IPS manual Attendant Delay Announcement, Attendant Lockout, Attendant Overflow

Chapter 9 Feature Descriptions

Multi-Function Key

This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing.

Multiple Console Operation

This feature allows more than one Attendant Console to operate within the same system.

Pushbutton Calling - Attendant Only

This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency (DTMF) lines from the pushbutton keypad on the Attendant Console.

Serial Call

This feature is activated by the Attendant when an incoming calling party wishes to speak with more than one internal party. When the internal station subsequently disconnects from the Central Office line call, the Central Office party automatically rings back to the same Attendant.

Time Display

This feature provides a digital time display on the Attendant Console LCD.

Trunk Group Busy Display

A visual indication is supplied to the Attendant when all trunks in a particular trunk group are busy.

Unsupervised Trunk-to-Trunk Transfer By Attendant

This feature allows an Attendant to transfer an incoming or outgoing call on one trunk to an outgoing trunk and exit the connection before the called party answers.

Attendant Delay Announcement

This feature provides an announcement, via a Digital Announcement Trunk Card, to external calls that are not answered by the attendant within a predetermined time.

Attendant Lockout

This feature denies an Attendant the ability to reenter an established trunk or station connection without being recalled by that station after the call is put in consultation hold.

Attendant Overflow

When an incoming call, which has terminated from a trunk to the Attendant Console, remains unanswered after a predetermined time period, this feature provides a change to Night Service for that particular trunk.

Attendant Override

This feature permits an Attendant to enter a busy connection (station or trunk) using the Attendant Console. When this feature is activated, a warning tone is sent to the connected parties after which, they are connected with the Attendant in a three-way bridge.

Authorization Code

An Authorization Code is a numerical code which will temporarily change a station’s Class of Service to a Class of Service assigned to that Authorization Code. This new Class of Service allows access to trunks, dialing patterns, and/or features that would otherwise be restricted.

Automated Attendant

This feature allows the system to answer incoming trunk calls. The system will supply a message and/or dial tone to the caller. The caller can then dial the desired extension number and be directed to that station.

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