NEC 2000 IPS manual Voice Messaging Systems, Voice Mail Integration

Chapter 19 Voice Messaging Systems

Voice Mail Integration

Voice mail allows callers to leave a recorded message, in their own voice and exact words, for another individual or group of individuals. With a voice mail application, people can communicate precisely and personally without having to be on the same telephone line at the same time. Voice mail applications allow communication to take place without endless games of telephone tag. Research has shown that only one-third of all business calls achieve direct contact, yet 40% of all messages are one way messages that do not require dialogue. Voice mail saves time by allowing you to leave a message immediately. Voice mail bypasses the problems of time zones, after-switchboard hours, and other obstacles to communication in this fast-paced business world. Voice mail allows the people in your office to better manage their communications and time.

Voice mail features can be used by accessing the VMS directly from an extension. If a station sets its call forwarding destination to the VMS, calls to this station are connected to the VMS, and the messages can be registered according to the VMS instruction. In addition, the Message Waiting lamp of the station can be turned on automatically by the VMS.

The following voice mail systems to integrate to the UNIVERGE NEAX 2000 IPS system.

NEAXMail AD-120:The AD-120 is available in 4 to 72-port configurations and offers both analog and digital station port integration. . The AD-120 may cluster up to 5 72-port systems supporting a total of 360 ports. The AD-120 also provides a range of capabilities, from voice messaging to Unified Messaging.

NEAXMail AD-64:The AD-64 is available in 4 to 96-port configurations and is digitally integrated to the NEAX 2000 IPS PBX. The NEAXMail AD-64 comes as a Level I or Level II system and offers a “25 free seat license of TeLANophy” along with other optional features.

NEAXMail IM-16 LX: A card type voice processing system with various features and is mounted into the LT slot of the PBX. The basic system of the NEAXMail IM-16 LX provides 4 or 8 ports of voice mail. Adding an additional expansion card provides 4 or 8 additional ports yielding a maximum of 16 voice mail ports.

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