Chapter 19 Voice Messaging Systems
Page 19- 20 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
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Live Record. The feature allows the subscriber to record their telephone conversation and save them as
voice messages in their mailbox. Live Record is available on Dterm sets with a properly configured
feature button. A programmable “recording beep tone” may be configured where required by law.
Constant Message Count. Allows Dterm display set users to see messaging information on their LCD.
The message count is updated to provide old, new and urgent message counts when users are
connected to their voice mailbox.
Soft Key Mailbox Navigation. When connected to an IVS2 or IPS system, mailbox subscribers with
Dterm Series E and Dterm IP sets have the option of using the four soft key buttons to manage
messages and navigate their mailbox menus. Using these visual menu prompts allows the subscriber to
quickly select and access various mailbox features.
ANI/Caller ID Capture and Display. When using Enhanced MCI integration Automatic Number
Identification (ANI) or Caller ID (CLID) integration displays the telephone number of the outside caller on
a desktop PC (using ViewMail, ViewMail for Microsoft Messaging or ViewCall Plus) or the Dterm set’s
display during message playback.
Immediate disconnect. NEAXMail AD-64 immediately disconnects when callers hang up, so ports free
up immediately.
Line resource management controls out-dialing. This gives priority to incoming call traffic when
performing out-dialing operations.
Integration methods – the NEAXMail AD-64 integrates with the NEAX PBX system in one of three
ways. The integration method dictates how the NEAX PBX provides call information when forwarding a
call to a subscriber’s personal greeting and how it receives message-waiting indication from NEAXMail
AD-64. When integrated, both the NEAX PBX and the NEAXMail AD-64 system share information on
the origin and destination of calls. It also notifies subscribers when new messages are pending.
Direct Digital Integration – is established using the Intel®/Dialogic® D/42- NE2 voice board(s) installed in
the NEAXMail AD-64. Each board emulates up to four Dterm sets and transmits digital switch information
between the PBX and the NEAXMail AD-64. The Dialogic board connects to the PBX using one Dterm
station port for each NEAXMail AD-64 voice port. The D/42-NE2 board takes a "snapshot" of the feature set
display information and identifies the display information for caller and calling party information. This
integration also makes the Live Record, Constant Message Count and SoftKey Navigation features
possible.
Message Center Integration (MCI) - is a serial data link between the NEAX PBX and NEAXMail AD-64.
The voice messaging system and the switch share information about each call by passing data over this
serial data link. Message waiting lamp status is sent from the voice messaging system to the telephone
system, saving port usage to handle incoming calls. MCI is used in multi-switch networks whenever
Common Channel Interoffice Signaling (CCIS) networking is used.
Simultaneous MCI & Digital Integration – is a combination of the previously mentioned integrations and
is used whenever multiple NEAX PBXs are networked together via CCIS. With this method the local PBX
subscribers may continue to use the Live Record, Constant Message Count, Soft Keys and ANI Capture &
Display features. All other integration is performed through the MCI link.
Single Point of Entry (SPE) AIMWorX® Voice Mail SPE is an optional product that lets subscribers
manage the most commonly used voice mail functions from their computers. This product provides single-
point-of-entry data management between information in the AIMWorX database and the NEAXMail AD-64
voice mail system. You can assign mailboxes, set preferences, and other administrative duties from the
Users screen in AIMWorX Manager and then download it to the voice mail system.
Maintenance The NEAXMail AD-64 is designed to be as easy to maintain as possible. All system hardware requires
minimal maintenance. Software maintenance, including backup and restore, is designed to be virtually
foolproof.
System Administration Console By using the Windows-based system administration console, NEAXMail AD-
64 can be administered from any Windows based PC on your LAN. This new console is intuitively designed and