NEC 2000 IPS Timed Queue Uniform Call Distribution UCD, Timed Reminder, Trunk Direct Appearances

	Chapter 9 Descriptions
	Central Office calls.
Timed Queue	Uniform Call Distribution (UCD)
When a user originates an outgoing trunk call	The Uniform Call Distribution (UCD) feature
and the called party is busy or does not	permits incoming calls to terminate to a
answer, the caller can set the Timed Queue	prearranged group of stations. Calls are
feature. When this feature is set, the trunk	distributed in the order of arrival to idle
seizure is repeated and the number is	terminals within the group, based on which
redialed after a predetermined time interval.	terminal has been idle the longest period of
Timed Reminder	time. Stations may log on/log off from the
	UCD group. Supervisor stations may monitor
This feature allows the system to be	conversations of agents.
programmed to automatically call stations at
specified times. Upon answering, the station	Busy In/Busy Out-UCD
is connected to a recorded announcement or	This feature allows an agent in a UCD group to log
music source.	their station onto or off of the group. This allows
Trunk - Direct Appearances	the system to control whether a call directed to the
	pilot number of the UCD group goes to that station
This feature allows Multiline Terminal users	or not. This prevents incoming calls from being
the ability to access a CO line or E&M Tie	directed to stations at which no agent is available.
Line without dialing an access code. For this	Call Waiting Indication-UCD
feature, trunks must be assigned to the line
	This feature provides a visual indication when an
keys on the Multiline Terminal. Incoming calls
	incoming call to a UCD group is placed in queue,
on CO lines can be answered on the
	due to an “all agents busy” condition. An external
appropriate trunk line appearance.	relay controlled indicator or an LED on a Multiline
Trunk Queuing - Outgoing	Terminal can be used to provide Call Waiting
	Indication.
This allows a station user, upon encountering
a busy signal on a trunk, to dial a feature	Delay Announcement-UCD
access code and enter a first-in, first-out	This feature allows the system to provide a
queue. As soon as an outgoing trunk	recorded announcement to an incoming caller
becomes available, stations in the queue will	placed in queue to a UCD group. A single
be called back on a first-in, first-out basis.	announcement, or two separate announcements,
	can be provided.
Trunk-to-Trunk Connection	Hunt Past No Answer-UCD
This feature provides any station user with the
	This feature allows calls targeted at a UCD group
ability to conference together two outside	to hunt past an agents station, after a no answer
trunk calls and abandon the connection
	condition, if the agent forgets to log off of the
without dropping the Trunk-to-Trunk	group and the agent is unable (or not available) to
Connection.	answer the call.
Timed Forced Release
This feature will restrict Long duration calls by
forcibly releasing the call after a preset time. The
feature is available for outgoing, incoming and
tandem calls.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 9- 31
Issue 6