Chapter 9 Descriptions
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 9- 31
Issue 6
Central Office calls.
Timed Queue
When a user originates an outgoing trunk call
and the called party is busy or does not
answer, the caller can set the Timed Queue
feature. When this feature is set, the trunk
seizure is repeated and the number is
redialed after a predetermined time interval.
Timed Reminder
This feature allows the system to be
programmed to automatically call stations at
specified times. Upon answering, the station
is connected to a recorded announcement or
music source.
Trunk - Direct Appearances
This feature allows Multiline Terminal users
the ability to access a CO line or E&M Tie
Line without dialing an access code. For this
feature, trunks must be assigned to the line
keys on the Multiline Terminal. Incoming calls
on CO lines can be answered on the
appropriate trunk line appearance.
Trunk Queuing - Outgoing
This allows a station user, upon encountering
a busy signal on a trunk, to dial a feature
access code and enter a first-in, first-out
queue. As soon as an outgoing trunk
becomes available, stations in the queue will
be called back on a first-in, first-out basis.
Trunk-to-Trunk Connection
This feature provides any station user with the
ability to conference together two outside
trunk calls and abandon the connection
without dropping the Trunk-to-Trunk
Connection.
Timed Forced Release
This feature will restrict Long duration calls by
forcibly releasing the call after a preset time. The
feature is available for outgoing, incoming and
tandem calls.
Uniform Call Distribution (UCD)
The Uniform Call Distribution (UCD) feature
permits incoming calls to terminate to a
prearranged group of stations. Calls are
distributed in the order of arrival to idle
terminals within the group, based on which
terminal has been idle the longest period of
time. Stations may log on/log off from the
UCD group. Supervisor stations may monitor
conversations of agents.
Busy In/Busy Out-UCD
This feature allows an agent in a UCD group to log
their station onto or off of the group. This allows
the system to control whether a call directed to the
pilot number of the UCD group goes to that station
or not. This prevents incoming calls from being
directed to stations at which no agent is available.
Call Waiting Indication-UCD
This feature provides a visual indication when an
incoming call to a UCD group is placed in queue,
due to an “all agents busy” condition. An external
relay controlled indicator or an LED on a Multiline
Terminal can be used to provide Call Waiting
Indication.
Delay Announcement-UCD
This feature allows the system to provide a
recorded announcement to an incoming caller
placed in queue to a UCD group. A single
announcement, or two separate announcements,
can be provided.
Hunt Past No Answer-UCD
This feature allows calls targeted at a UCD group
to hunt past an agents station, after a no answer
condition, if the agent forgets to log off of the
group and the agent is unable (or not available) to
answer the call.