Chapter 19 Voice Messaging Systems
Page 19- 16 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Directory listing. Subscribers control whether they want to be listed in the automated attendant directory
(see automated attendant features). Subscribers record and spell their name for the directory.
Personal greetings. Subscribers record their individual personal greetings. Callers hear the greeting
before they are given an opportunity to leave a message. Subscribers can change the content of their
greeting from any touchtone telephone or from their desktop using Mailbox Manager at any time to reflect
changes in their schedule.
Persona l ID. This number, which is usually based on the subscriber’s extension number, identifies
subscribers to the voice mail system when they are calling to access their mailbox. The NEAXMail AD-64
allows personal IDs of varying lengths - from one to ten digits.
Personal security code. In addition to a personal ID, each subscriber can also set a security code to
safeguard his or her mailbox. The code, which can be any number of digits up to ten, can be changed at
any time from any touchtone telephone or by using their Mailbox Manager from their PC.
Subscriber-to-subscriber messaging Subscribers can dial NEAXMail AD-64 directly to leave a
message for a fellow subscriber without ringing that extension. In this way, co-workers can exchange
routine information and ask questions without disturbing one another. The co-worker can also be dialed
directly and, if unavailable, the call is automatically forwarded to the co-worker’s voice mail with the
caller being identified automatically.
Address messages to multiple subscribers. Subscribers can send a message to many other
subscribers at once without creating a group for them.
Immediate reply. NEAXMail AD-64 allows subscribers to reply to a message from another subscriber
immediately after hearing it without using touch tones.
Message cancellation. If the recipient has not listened to a message yet, the subscriber sending the
message can delete it and record a new message.
Multiple message action. Subscribers can reply to or redirect one message several times. For example,
subscribers can listen to part of a message, interrupt it and reply, then start listening again and forward a
copy of the message to another subscriber.
Message redirection. NEAXMail AD-64 allows subscribers to forward a copy of a message to another
subscriber easily. Subscribers can also record an introduction to the forwarded message.
Multiple replies to one message. Subscribers can respond to old or new messages as many times as
necessary.
Text-To-Speech for Exchange®, GroupWise and Lotus Notes (TTS) TTS supports US English, UK
English, Australian English, or Dutch however, only one language can be loaded on the system. TTS is
supported with all voice board models and has a maximum of 32 TTS sessions.
ViewMail® for Lotus® Notes® (VML) integration is similar to the current ViewMail for Microsoft®
Messaging (VMM) application and gives subscribers PC access to their voice messages from their
Notes Inbox. 25 Seats of VML are included with any new NEAXMail AD-64 version 2.3 S/W Port
License or 2.3 S/W Version Upgrade.
ViewMail® for GroupWise® (VMG) integration is similar to the current ViewMail for Microsoft®
Messaging (VMM) application and gives subscribers PC access to their voice messages from their
GroupWise Inbox. 25 Seats of VMG are included with any new NEAXMail AD-64 version 2.3 S/W Port
License or 2.3 S/W Version Upgrade Voice sampling rate. The voice-sampling rate (24Kbps @ 6KHz)
provides a high standard of voice messaging.
Voice sampling rate, The voice-sampling rate (24Kbps @ 6KHz) provides a high standard of voice
messaging.
Volume control Subscribers can raise or lower the volume of a message by pressing the “5” key
during message playback.