NEC 2000 IPS manual Attendant Assisted Calling, Attendant Camp-on Full and Semi- automatic

Chapter 9 Feature Descriptions

Attendant Assisted Calling

This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone.

Attendant Camp-on (Full and Semi- automatic)

The Full Automatic Camp-on feature permits the Attendant to hold an incoming call in a special mode when the desired station for the transfer is busy. The Attendant sends a Camp-On tone to the busy station. When that station becomes idle, it is automatically alerted and connected to the waiting party. The Semi-automatic Camp-on feature works similarly to full automatic except when the station becomes idle the call on Camp-on recalls to the Attendant. Once the Attendant answers the Camp-on recall the station is then called and the call is connected.

Attendant Console (SN716 DESKCON)

The Attendant Console (SN716 DESKCON) operates on a switched-loop basis with a maximum of 6 Attendant loops terminating at each console on the associated Interface card. The Attendant uses these loops for answering, originating, holding, extending, and reentering calls. When Attendant loop release is used, the number of loops is effectively increased to a maximum of 12 for each console.

Attendant Called/Calling Name Display

This feature provides a display of the calling/called party's name on the Attendant Console LCD for Attendant Called/Calling Name Display. On attendant-to-station calls, the LCD display the name assigned to the primary extension of the station. On attendant-to-trunk calls, the LCD displays the name assigned to the trunk route of the trunk.

Attendant Called/Calling Number

This feature provides a display of the station number and station name on the Attendant Console during an Attendant-to-station connection. During an Attendant-to-trunk connection, the same display shows the trunk route designation and a trunk identification code (4 digits).

Attendant Call Selection

This feature allows assignment of keys on the Attendant Console to particular types of trunk routes (such as WATS or FX) and particular types of service calls (such as Attendant recalls, intercept calls, etc.). LEDs indicate the type of incoming call and pressing the associated key allows the Attendant to answer the calls in any order.

Attendant Console Lockout-Password

This feature allows the Attendant Console to be set into a lockout mode. This diables the console from originating or receiving calls and setting or resetting service features. To return the Console to its manual operating condition a password is required.

Attendant Do Not Disturb Setup And Cancel

The Attendant has the ability to enter and remove individual stations from Do Not Disturb (DND). Additionally, the Attendant can set one preassigned group of stations into, or out of, Do Not Disturb.

Attendant Interposition Calling/Transfer

This feature allows any Attendant to directly converse with another Attendant and also allows Attendants to transfer calls from their console to another Attendant's console in systems where Multiple Console Operation has been provided.

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