Chapter 7 Attendant Answering Position
Page 7-10 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists
employees within the company, while the external directory stores numbers outside the company.
External numbers are usually numbers that are frequently called, or information about people or
companies that frequently call the main listed number. When answering a call from one of these
external numbers, fields from this entry are displayed to the operator, providing more information than
just the 10-digit caller ID. Below is an example of the internal directory screen.
Many of the title bars at the top of the screen are capable of producing a directory sort by clicking the
mouse on the title bar. The information displayed is configurable by the administrator. There are
several different fields available for display and four of these fields can be user-defined. This window is
also expandable for viewing more fields. The “Search” field searches dynamically as the information is
typed in the field selected.
The directory is also capable of being partitioned by company. The drop down box at the top of the
window displays entries from a particular company, or all companies in the system. This is particularly
useful in shared tenant installations, where a single attendant group serves multiple companies.