NEC 2000 IPS manual OpenWorX Group Call Forward Control Gcfc, ICA ICA vs. Camp On

Chapter 11 Open Application Interface

ICA: Comparison of ICA and IPS Functionality

Feature	OpenWorX ICA	2000 Caller ID
Call Log Capacity	99 Inbound max	24 Inbound, or
	99 Outbound max	19 Inbound + 4 Outbound
	(System Level Setting)
Dialed call types	Manual, TAPI, OAI, LNR	Manual
saved in Call Log
Call Log Information	Number, Name, Date, Time,	Number only
displayed	Transferring/Forwarding
	number, Line rung
Ringing Line	Automatic, Name & Number	Prime Line- Automatic Sub
Information		line – Manual, key press
Displayed		shows Name & Number
Caller ID “Name”	Searches Personal,	Displays Caller ID name and
	Corporate, and External	number form Telco. CID
	directories for matching	name can be overwritten by
	name to Caller ID number	system defined name for
		1500 numbers

ICA: ICA vs. Camp On

It should be noted that ICA and Camp On have similar end goals. With camp on, the user receives notification of a second call that is “camped” to their extension. They have the choice of answering this call and putting the original caller on hold. However, Camp On is limits the user to 2 total callers.

ICA can achieve the same thing through multiple sub lines. The user rolls their forwarding of busy calls to the next sub line. ICA then gives notification of the information of the incoming caller. From there the user can decide whether or not to answer the call or let it continue and roll to voice mail.

OpenWorX: Group Call Forward Control (GCFC)

Group Call Forward Control is an application that allows forwarding patterns of individuals or user defined groups to be forwarded based on a schedule. Complex schedules are supported, that allow for recurring forwarding on a daily, weekly, monthly or even yearly basis. GCFC supports call forward busy, call forward no answer and call forward all calls. It is possible to forward entire divisions within a company, such as after 5:00 PM all calls are forwarded directly to voice mail.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 11-13
Issue 6