NEC 2000 IPS manual 1 SPE, Alarm Manager, Asset Manager, Auth Code Manager, Billing Manager

Chapter 18 Call Accounting

Work Order should have these three modules at a minimum to work:

NEAX SPE

Asset Manager

Billing Manager

Work Order will best enhance your system’s capabilities when combined with these modules:

Trouble Ticket		Auth Code Manger
9-1-1	SPE	Cable Manger
9-1-1	OSN	Voice Mail SPE

Interactive Directory

9-1-1 SPE

9-1-1 SPE is a module that lets you download specific user location information directly to the phone company’s ALI system. It appears as a tab on the Users screen in AIMWorX Manager and exports the 9-1-1 user database in NENA format. The 9-1-1 SPE is not involved at the time of an emergency; it supplies user location information to the ALI system, which then supplies it to the authorities when needed. 9-1-1 On Site Notification is a feature of Alarm Manager that will notify your own security department with the same information when someone places a 9-1-1 call.

Alarm Manager

The Alarm Manager feature of AIMWorX provides a service that collects and forwards 9-1-1 OSN, Traffic, Collector, Auth Code and other alarm notices to Alarm Clients. Alarm Clients must be networked to AIMWorX, but do not need to be AIMWorX clients. Through the Alarm Manager you can define which clients receive which alarm notices, and what happens if the alarm is not acknowledged.

Asset Manager

The Asset Manager module of AIMWorX is a way to track stock inventory once it becomes an asset. Asset Manager lets you record all assets and assign them to categories and subcategories. It track warranties, vendors, and manufacturers for assets and lets you bill them to a user, department, or customer. This program works in conjunction with the other AIMWorX modules and has extensive import/export capabilities in order to share data with your current accounting and inventory programs.

Auth Code Manager

Auth Code Manager is in charge of tracking and monitoring authorization codes as well as granting permissions at the time of a call. Use authorization codes to define limits and access for specific users. Auth Code Manager interfaces to the AIMWorX database for user information and appears as a tab on the user screen.

Billing Manager

Billing Manager is a module of AIMWorX that provides a way to charge a customer, department, or company for calls, equipment, and services. It is not a full-blown accounting system, but a subsystem of AIMWorX that will export phone related charges in formats acceptable to your organization's current accounting package. This module works with the AIMWorX Manager, Asset Manager, and Work Order to provide a billing solution for your telemanagement needs.

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