Chapter 18 Call Accounting
Page18- 6 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Work Order should have these three modules at a minimum to work:
NEAX SPE
Asset Manager
Billing Manager
Work Order will best enhance your system’s capabilities when combined with these modules:
Trouble Ticket Auth Code Manger
9-1-1 SPE Cable Manger
9-1-1 OSN Voice Mail SPE
Interactive Directory
9-1-1 SPE 9-1-1 SPE is a module that lets you download specific user location information directly to the phone
company’s ALI system. It appears as a tab on the Users screen in AIMWorX Manager and exports the
9-1-1 user database in NENA format. The 9-1-1 SPE is not involved at the time of an emergency; it
supplies user location information to the ALI system, which then supplies it to the authorities when
needed. 9-1-1 On Site Notification is a feature of Alarm Manager that will notify your own security
department with the same information when someone places a 9-1-1 call.
Alarm Manager The Alarm Manager feature of AIMWorX provides a service that collects and forwards 9-1-1 OSN,
Traffic, Collector, Auth Code and other alarm notices to Alarm Clients. Alarm Clients must be
networked to AIMWorX, but do not need to be AIMWorX clients. Through the Alarm Manager you can
define which clients receive which alarm notices, and what happens if the alarm is not acknowledged.
Asset Manager The Asset Manager module of AIMWorX is a way to track stock inventory once it becomes an asset.
Asset Manager lets you record all assets and assign them to categories and subcategories. It track
warranties, vendors, and manufacturers for assets and lets you bill them to a user, department, or
customer. This program works in conjunction with the other AIMWorX modules and has extensive
import/export capabilities in order to share data with your current accounting and inventory programs.
Auth Code Manager Auth Code Manager is in charge of tracking and monitoring authorization codes as well as granting
permissions at the time of a call. Use authorization codes to define limits and access for specific users.
Auth Code Manager interfaces to the AIMWorX database for user information and appears as a tab on
the user screen.
Billing Manager Billing Manager is a module of AIMWorX that provides a way to charge a customer, department, or
company for calls, equipment, and services. It is not a full-blown accounting system, but a subsystem of
AIMWorX that will export phone related charges in formats acceptable to your organization's current
accounting package. This module works with the AIMWorX Manager, Asset Manager, and Work Order
to provide a billing solution for your telemanagement needs.