NEC 2000 IPS Uniform Numbering Plan UNP -Voice and Data, Variable Timing Parameters, Voice Guide

Chapter 9 Feature Descriptions

Immediate Overflow-UCD

This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition.

Priority Queuing-UCD

This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters a UCD queue. When a call is a considered as priority it is placed at the beginning of the queue.

Queue Size Control-UCD

On incoming DID/Tie line calls, the system can be assigned a threshold that limits the number of calls in queue. When the queue size threshold is exceeded, incoming callers are connected to busy tone.

Silent Monitor-UCD

This feature provides the UCD group supervisor with the ability to monitor a call to a UCD agent. The silent monitor function gives no indication (as an option) to either the agent or the calling party.

Uniform Numbering Plan (UNP) -Voice and Data

In the numbering plan for a network to be configured through the use of Tie Lines, a Uniform Numbering Plan (UNP) is employed. When UNP is employed, a station user from any PBX within the network can call a desired party by using a uniform dialing method based on the UNP.

Variable Timing Parameters

This feature gives the IPS the versatility to change timing duration using the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). All timing parameters are set initially in the Resident System Program. These timing parameters can be changed according to the customer's requirements.

Voice Guide

This feature provides a station user with an announcement that informs:

1.The result of the operation when the station user set or canceled the service feature, instead of service set tone.

2.Which service has been set to the station; such as, Call Forwarding - All Calls, Do Not Disturb or Message Waiting, when the station goes off-hook, instead of special dial tone.

Voice Mail Integration

This feature is used to interface the

UNIVERGE NEAX 2000 IPS with a locally provided stand-alone type Voice Mail System (VMS). The VMS, connected to the using single line circuit (LC), is controlled by sending/receiving DTMF signals using this LC.

The VMS’s voice mail feature can be used by accessing this VMS directly from an extension. If a station sets its call forwarding destination to the VMS, calls to this station are connected to the VMS, and the messages can be registered according to the VMS instruction. In addition, the Message Waiting lamp of the station can be turned on automatically by the VMS.

Voice Mail Private Password

Voice Mail Password can be prevented from displaying in LCD of Multiline Terminals when connected to the Voice Mail System.

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