Chapter 9 Feature Descriptions
Page 9- 32 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Immediate Overflow-UCD
This feature allows a call directed to a UCD group
to immediately overflow to another UCD group,
upon encountering an “all agents busy” condition.
Priority Queuing-UCD
This feature allows the system to prioritize
incoming calls by trunk route and on a per station
basis, when the call enters a UCD queue. When a
call is a considered as priority it is placed at the
beginning of the queue.
Queue Size Control-UCD
On incoming DID/Tie line calls, the system can be
assigned a threshold that limits the number of
calls in queue. When the queue size threshold is
exceeded, incoming callers are connected to busy
tone.
Silent Monitor-UCD
This feature provides the UCD group supervisor
with the ability to monitor a call to a UCD agent.
The silent monitor function gives no indication (as
an option) to either the agent or the calling party.
Uniform Numbering Plan (UNP) -Voice and
Data
In the numbering plan for a network to be
configured through the use of Tie Lines, a
Uniform Numbering Plan (UNP) is employed.
When UNP is employed, a station user from
any PBX within the network can call a desired
party by using a uniform dialing method based
on the UNP.
Variable Timing Parameters
This feature gives the IPS the versatility to
change timing duration using the Maintenance
Administration Terminal (MAT) or the
Customer Administration Terminal (CAT). All
timing parameters are set initially in the
Resident System Program. These timing
parameters can be changed according to the
customer's requirements.
Voice Guide
This feature provides a station user with an
announcement that informs:
1. The result of the operation when the station
user set or canceled the service feature, instead of
service set tone.
2. Which service has been set to the station; such
as, Call Forwarding - All Calls, Do Not Disturb or
Message Waiting, when the station goes off-hook,
instead of special dial tone.
Voice Mail Integration
This feature is used to interface the
UNIVERGE NEAX 2000 IPS with a locally
provided stand-alone type Voice Mail System
(VMS). The VMS, connected to the using
single line circuit (LC), is controlled by
sending/receiving DTMF signals using this
LC.
The VMS’s voice mail feature can be used by
accessing this VMS directly from an
extension. If a station sets its call forwarding
destination to the VMS, calls to this station are
connected to the VMS, and the messages can
be registered according to the VMS
instruction. In addition, the Message Waiting
lamp of the station can be turned on
automatically by the VMS.
Voice Mail Private Password
Voice Mail Password can be prevented from
displaying in LCD of Multiline Terminals when
connected to the Voice Mail System.