Chapter 17 Hotel/Motel System
Page 17-8 UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
House Phone This feature allows selected stations to reach the Attendant simply by going off-hook.
House Phones may be equipped without dials.
House Phone assignments are programmed into system data from the Maintenance
Administration Terminal (MAT) or the Customer Administration Terminal (CAT).
There is no limit to the number of House Phones permitted in the system provided the maximum
amount of available ports is not exceeded.
The Attendant has the option to process the call using the delay or non-delay operation or
passing dial tone to House Phones with dials.
The system’s response to a hook flash from a House Phone can be assigned to provide feature
dial tone or recall the Attendant.
Four house phone groups are available.
Each house phone group can be assigned to automatically call the Attendant Console or a
predestinated station.
Maid Status This feature allows the Hotel/Motel (H/M) Front Desk Instrument, Property Management System (PMS)
terminal, or guest room station (using special access code) to register the condition of each guest
room. There are a maximum of eight types of room conditions.
Although the system provides for a maximum of eight types of room conditions, the eight codes (1-8)
provided are not fixed for a given condition. This provides the end user with the flexibility to select any
code (1-8) to serve as the Maid Status code for any condition. When Maid Status is displayed, or
printed out, the digit(s) dialed as the code when the Maid Status was last changed are displayed or
printed.
When dialing from a guest station, a Maid Identification Code (maid ID code) can be provided (up to
two digits). This is allowed or denied in system programming. Status number Room condition (example;
see below)
1. Check In
2. Check Out
3. Under Cleaning
4. Cleaning Finished
5. Check Finished
6. Out of Service
7. Needs Maintenance
8. Maintenance Complete