NEC 2000 IPS manual OpenWorX Dialer, Dialer Database, Dialer Benefits

Chapter 11 Open Application Interface

oOpenWorX® Communications Portal allows staff members to manage all of their communications needs within a single window. This allows individuals to place calls, return calls, send and receive email, manage their contact information and check messages without having to switch applications. Fewer applications streamline work processes and minimize confusion.

Enhance customer satisfaction with call management

oStaff members can identify calls from priority customers and have them routed based on the source, giving the individual the flexibility to handle these calls quickly, even when away from the office. Key individuals remain available to callers regardless of their location, so mobility isn’t a hindrance to productivity.

Improve organizational productivity

oThe ability of the OpenWorX Communications Portal to track location status can help the entire organization stay better connected. The ability to locate key personnel who are often away from their desks for a variety of reasons for a period of time can keep processes within the organization moving to enhance everyone's productivity.

Improve communications for remote workers

oOpenWorX Communications Portal is browser-based and requires network access for full operation; it is an ideal application to help keep remote staff members in touch with the rest of the office. Remote users can have all the same capabilities as local users, including managing contacts, setting and viewing location status information and use of both corporate and personal directories.

OpenWorX: Dialer

NEC’s OpenWorX Dialer allows any user in the UNIVERGE NEAX 2000 IPS to use his or her

Dterm to electronically search for the extension of another person in the UNIVERGE NEAX 2000 IPS, even while the user is on the phone. Once the listing is located, a simple button press is all it takes to make the call or initiate a transfer. Instead of thumbing through a paper directory, the user now accesses the online up to date directory by pressing a function key on their Dterm. Centralizing the database also ensures that all extensions are easily added and/or updated; no matter how often updates are made. Also, the user can query using division and department such as would occur in a multi-site corporation.

Dialer: Database

The database used for Dialer is the same as the Business Attendant System database, which allows Dialer users to have the same information available to the attendants.

Dialer: Benefits

Saves the attendant time by curtailing the need for employees to dial ‘0’ to get a phone number or extension of someone in the company directory.

Provides a centralized company phone directory. Eliminates outdated printed copies of the company directory.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 11-9
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