NEC 2000 IPS manual Call Accounting, AIMWorX

Chapter 18 Call Accounting

AIMWorX™

NEC’s Applications Integration Manager or AIMWorX is an application suite of management software based on a call accounting foundation. It provides an easy way to cost calls with a variety of features to use this information. AIMWorX has a wide range of predefined administrative reports and gives you the ability to create your own.

AIMWorX first gathers Station Message Detail Records (SMDR) from the switch. This data stream is sent each time a call is completed. It contains data about the call including; trunk and route information, phone numbers of where the call was placed from and where it went to, what time it started and ended, and variable information that may include authorization codes, account codes, or office codes. AIMWorX costs each record using costing data that you have defined to create Call Detail Records (CDR). These records provide the data to run queries and reports.

AIMWorX supports many Single Point of Entry (SPE) plug-in modules and add-on applications. Single Point of Entry modules share AIMWorX databases, allowing user information to be entered once for many different applications. These modules add interfacing capabilities to remote functions through tabs added to the AIMWorX screens.

Add-on applications are telecommunication packages that have separate user interfaces but can use AIMWorX already established database. Examples of add-ons are Interactive Directory, Message Center, and Visual Console.

All optional features, plug-ins, and applications are delivered on a single CD ROM. Included, as part of the package is a security mechanism (hardware key) that allows the customer to register the product, and to activate the desired features for the product that they selected. Also contained on the CD ROM are online help files for each application, and a copy of all associated application documentation that can be read by the customer using a shareware tool included for this specific purpose.

AIMWorX is available as software only for use with customer-provided PC, or as a turnkey hardware system. These turnkey systems are pre-loaded at our customizing center on servers and desktop PCs from NEC Computer Systems Division (NEC CSD).

AIMWorX integrates with Property Management Systems when the AIMWorX Hospitality Links module is purchased.

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