NEC 2000 IPS manual Business Attendant System BAS

Chapter 7 Attendant Answering Position

Business Attendant System (BAS)

NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time and part-time NEAX PBX systems answering positions. The BAS consists of an interactive client side application running on Windows 98 SE, Windows 2000 (SP2) or Windows XP (SP1) operating system that connects to the BAS server via the corporate LAN. The BAS server software is used for PBX connectivity and runs on a Windows 2000 Server (SP2) or Windows 2003 Server. With a dynamic interactive directory and an Open Application Interface (OAI) driven call queue, the operators are able to process a high call volume with minimal effort and time expenditure in today’s sophisticated business environment. For example, an operator can answer an incoming call from one of many queues; find out to whom the caller wishes to speak, begin typing that name to select it in the directory, and once selected, hit the <Enter> key or click the entry to transfer the call. Additionally the caller could be parked, put on hold, or sent to voice mail. Several operators can monitor the same queues and share the same directory for call operation. These few examples barely scratch the surface of the capabilities and features available for the system operator positions.

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