Chapter 19 Voice Messaging Systems
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 13
Issue 6
Unified Messaging
A NEAXMail AD-64 Port Software License includes 25 seats of ViewMail/ViewMail for Microsoft
Messaging/ViewMail for Lotus Notes/ViewMail for GroupWise and 25 seats of ViewCall Plus.
Additional seats of these applications may be purchased in 5, 50 or unlimited bundles. The Unlimited
package provides up to 1,250 simultaneous sessions of ViewMail/VMM/VML and ViewCall Plus.
ViewCall Plus requires either TAPI or TSAPI services for enhanced mode options. Please consult your
NEC Sales Engineer with CTI related questions.
Feature Descriptions Analog Voice Card support offers greater flexibility in the overall NEAXMail AD-64 configuration.
Analog cards allow for a maximum port capacity of 96 ports and allow previous NEC Repartee® OS/2
customers to upgrade to the NEAXMail AD-64’s Windows® 2003 operating system.
Announcement of number and length of messages NEAXMail AD-64 announces how long
messages last; for example, “You have three new messages totaling three minutes, twenty seconds.
Would you like to hear them?”
Archiving The message archive feature allows subscribers to save messages longer than the preset
system parameter.
Automated Speech Recognition (ASR) provides subscribers with the ability to navigate their mailbox
options using speech commands. By speaking simple commands into any telephone, you can navigate
your voice mailbox and change personal options.
Caller ID information is accessible via the telephone. When a user checks a message that has Caller
ID information associated with it, the number will appear on their Dterm's LCD display. Caller ID can
also be retrieved through the soft key menu “CID” or through ASR by saying "Caller ID." This feature
requires the Digital Dterm voice card(s) (i.e., D/42-NE2, D/42JCT-U or D/82JCT-U).
Call Return is a feature that allows a subscriber to callback the sender of a voice message based upon
the Caller ID captured during that message. This feature requires the Digital Dterm voice card(s) (i.e.,
D/42-NE2, D/42JCT-U or D/82JCT-U).
Date and time stamp. At the end of every message, NEAXMail AD-64 indicates how long ago a
message was sent, providing subscribers with accurate information about their messaging activity.
Greetings Each subscriber mailbox can have up to three greetings: standard, busy, or alternate.
Greetings can be rerecorded or switched by the subscriber via their Dterm set, touchtone phone or
through the Mailbox Manager application. If you do not record greetings in your own voice, the system
plays greetings that include your recorded name or your extension.
Standard greeting - plays when your extension is unanswered. A typical standard greeting is: “Hello, this
is Pat Green. I am not at my desk right now. Please leave a message.”
Busy greeting - plays when your extension is busy. A typical busy greeting is: “Hello, this is Pat Green. I
am on the phone now. Please leave a message.” For callers to hear your busy greeting it must activated.
Alternate greeting - plays for special occasions, such as a vacation. A typical alternate greeting is: “Hello,
this is Pat Green. I am out of the office today and will return tomorrow.” When your alternate greeting is
active, the system plays it instead of any of your other greetings.