Chapter 19 Voice Messaging Systems
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 17
Issue 6
Automated Attendant NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically.
Callers hear an opening greeting that gives instructions, information, and options. Using the automated
attendant, callers can reach a subscriber directly by dialing the extension number during the opening
greeting. The attendant can answer several calls at the same time. It can place callers on hold, inform
the caller how many calls are holding ahead of him or her and update this information periodically. It
can screen calls, announce the name of the caller, and wait for confirmation from the subscriber before
putting the call through. The automated attendant can also be set to answer a specific set of numbers
so subscribers and outside callers who know the dedicated number can connect directly to the right
person, and the receptionist does not have to waste time transferring calls.
Answer call on first ring NEAXMail AD-64 can be programmed to answer calls on the first ring so incoming
calls are handled as quickly as possible.
Caller interviewing NEAXMail AD-64 can interview callers with a series of simple questions (up to 20)
through the use of an interview box.
Call screening. NEAXMail AD-64 has the ability to screen calls that are transferred to a subscriber. The
subscriber can decide whether or not to take a call on the basis of caller identity. When using this feature, the
subscriber hears the caller’s name and is asked to press “1” to accept the call or “2” to transfer the call to voice
mail. Subscribers can turn call screening on and off by telephone.
Daylight-saving time schedule NEAXMail AD-64 can be programmed to set the clock forward or backward
to automatically adjust for daylight-saving time.
Directory listing Callers can enter the first three letters of a subscriber’s name (first or last, depending on how
the system is configured) and the system routes the call appropriately. Callers are told the extension number
for future reference. If the extension is not answered or is busy, NEAXMail AD-64 automatically routes the
caller to the subscriber’s voice mailbox.
Holiday schedule Holiday dates may be programmed into NEAXMail AD-64 each year so the system
automatically runs in night mode on holidays.
Multilingual capability The system can support up to nine different language prompt sets. One system can
handle several different languages at once. Language choice can be per port or per user. In addition, callers
can choose a language from a language selection box. US English is the default language for all systems,
unless otherwise specified.
Available Languages
American English-US French Canadian-FC Mexican Spanish-ES
Argentinean Spanish-AR German-DE New Zealand English-NZ
Australian English-AU Hebrew-HE Portuguese-PT
Cantonese Chinese-CC Italian-IT Swedish-SE
Danish-DK Latin Am. Spanish-LA United Kingdom English-UK
Dutch-NL Madrid Spanish-ED
Numeric directory assistance NEAXMail AD-64 provides directory assistance for outside callers without
letters on their telephone keypad. It can be set up to guide the outside caller through directory assistance
using numbers.
One-key dialing this feature allows a caller to press a single touchtone digit instead of a series of touch tones
to route their calls. For example, you can route calls quickly to directory assistance, subscriber extensions,
transaction boxes, voice-detect boxes, language-select boxes or interview boxes.