NEC 2000 IPS manual Automated Attendant, Available Languages

Chapter 19 Voice Messaging Systems

Automated Attendant

NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options. Using the automated attendant, callers can reach a subscriber directly by dialing the extension number during the opening greeting. The attendant can answer several calls at the same time. It can place callers on hold, inform the caller how many calls are holding ahead of him or her and update this information periodically. It can screen calls, announce the name of the caller, and wait for confirmation from the subscriber before putting the call through. The automated attendant can also be set to answer a specific set of numbers so subscribers and outside callers who know the dedicated number can connect directly to the right person, and the receptionist does not have to waste time transferring calls.

Answer call on first ring NEAXMail AD-64 can be programmed to answer calls on the first ring so incoming calls are handled as quickly as possible.

Caller interviewing NEAXMail AD-64 can interview callers with a series of simple questions (up to 20) through the use of an interview box.

Call screening. NEAXMail AD-64 has the ability to screen calls that are transferred to a subscriber. The subscriber can decide whether or not to take a call on the basis of caller identity. When using this feature, the subscriber hears the caller’s name and is asked to press “1” to accept the call or “2” to transfer the call to voice mail. Subscribers can turn call screening on and off by telephone.

Daylight-saving time schedule NEAXMail AD-64 can be programmed to set the clock forward or backward to automatically adjust for daylight-saving time.

Directory listing Callers can enter the first three letters of a subscriber’s name (first or last, depending on how the system is configured) and the system routes the call appropriately. Callers are told the extension number for future reference. If the extension is not answered or is busy, NEAXMail AD-64 automatically routes the caller to the subscriber’s voice mailbox.

Holiday schedule Holiday dates may be programmed into NEAXMail AD-64 each year so the system automatically runs in night mode on holidays.

Multilingual capability The system can support up to nine different language prompt sets. One system can handle several different languages at once. Language choice can be per port or per user. In addition, callers can choose a language from a language selection box. US English is the default language for all systems, unless otherwise specified.

Available Languages

American English-US	French Canadian-FC	Mexican Spanish-ES
Argentinean Spanish-AR	German-DE	New Zealand English-NZ
Australian English-AU	Hebrew-HE	Portuguese-PT
Cantonese Chinese-CC	Italian-IT	Swedish-SE
Danish-DK	Latin Am. Spanish-LA	United Kingdom English-UK
Dutch-NL	Madrid Spanish-ED

Numeric directory assistance NEAXMail AD-64 provides directory assistance for outside callers without letters on their telephone keypad. It can be set up to guide the outside caller through directory assistance using numbers.

One-key dialing this feature allows a caller to press a single touchtone digit instead of a series of touch tones to route their calls. For example, you can route calls quickly to directory assistance, subscriber extensions, transaction boxes, voice-detect boxes, language-select boxes or interview boxes.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 19- 17
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