NEC 2000 IPS manual Visual Messaging, ViewMail

Chapter 19 Voice Messaging Systems

Call log The call log provides a record of every call NEAXMail AD-64 answers, dials, or transfers. The call log can be run for the entire system or an individual subscriber.

Error log The error log lists system errors. The report lists each error code, the port on which the error occurred, and the date and time the error occurred. This report can be used to diagnose and solve system problems. The system manager can look up the error code on line and follow the steps to correct the error.

Remote maintenance With NEAXMail AD-64’s remote maintenance feature, support and problem solving can be provided without an on-site visit.

Visual Messaging

Visual Messaging is a suite of optional unified messaging and call management modules that can enhance your NEAXMail AD-64 voice messaging system by linking your telephone and your Local Area Network (LAN). Using an intuitive Microsoft Windows interface, the Visual Messaging modules bring calls and messages to your desktop PC and make managing them as easy as clicking a mouse. Instead of listening to calls and messages one-by-one on the telephone, you can visually manage multiple calls or messages on screen and work more efficiently and effectively than ever before. As your organization grows, you can add seats of the different modules. Each module—ViewMail, ViewMail for Microsoft Messaging, ViewMail for Lotus Notes, ViewMail for GroupWise and ViewCall Plus addresses a specific need and can be purchased to customize your NEAXMail AD-64 as your organization’s requirements change.

ViewMail

ViewMail organizes messages on screen, making them much easier to manage than on the telephone. ViewMail displays a list of messages that you can quickly scan for important information. You can see who sent the message, the date and time it was sent, the length, and a subject if one was included. When used with Automatic Number Identification (ANI) and Caller ID, or when entered manually through NEAXMail AD- 64 call screening feature, the name and number of the person who sent the message is also included. You can sort messages in any order and see details about them at a glance. Intuitive buttons and icons make ViewMail easy to use. You can play and review selected messages, send a message to another subscriber, send a copy of a message to another subscriber, save a message as a WAV file to a desired location and delete messages from your mailbox—all with a click of a mouse. ViewMail can be used on Windows 98, NT 3.51, NT 4.0, 2000, and XP. Here’s a quick review of some of these features:

•	Archiving messages	•	Push button message control
•	Call return	•	Return receipt
• Copying or pasting messages		• Save as WAV files
•	Future message delivery	•	Sorting messages
•	Message cancel	•	VCR-style playback controls
•	Message status	•	Visual and audio message notification
•	Multimedia playback and record	•	Volume control
•	Password controlled access

ViewMail for Microsoft Messaging/Lotus Notes/GroupWise

ViewMail for Microsoft Messaging/Lotus Notes/GroupWise gives you the flexibility to send and receive different types of messages interchangeably. With ViewMail for Microsoft Messaging/Lotus Notes/GroupWise, all types of messages—voice, fax*, and e-mail—are collected in your Inbox and made available from a single application ViewMail for Microsoft Messaging/Lotus Notes/GroupWise has all the easy-to-use features of you Inbox, including drop down menus, toolbar buttons, context sensitive help, and tool tips.

With ViewMail for Microsoft Messaging/Lotus Notes/GroupWise, you use intuitive VCR-style buttons for playing messages. You can use the mouse to click on the Rewind, Pause, or Fast Forward buttons to move quickly through messages. A position slider shows where you are in the message, and lets you move

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