Page ii UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
Issue 6
Chapter 8 System Administration........................................................................................................................ 1
System Administration...........................................................................................................................1
Customer Administration Terminal (CAT)..............................................................................................1
Maintenance Administration Terminal (MAT) ........................................................................................2
System Diagnostics............................................................................................................................... 5
Self Diagnostic/System Messages ........................................................................................................5
Remote Maintenance.............................................................................................................................5
MP Program Download..........................................................................................................................6
MA4000 Management System ..............................................................................................................8
Chapter 9 Feature Descriptions........................................................................................................................... 1
Business/Hotel/Data Feature List.......................................................................................................... 1
Business/Hotel/Data Feature Descriptions............................................................................................5
CCIS Feature List................................................................................................................................ 34
CCIS Features Descriptions................................................................................................................ 35
ISDN Feature List................................................................................................................................ 41
ISDN Feature Descriptions..................................................................................................................42
Q-SIG Feature List...............................................................................................................................44
Q-SIG Feature Descriptions ................................................................................................................44
Wireless Feature List...........................................................................................................................45
Wireless Feature Descriptions.............................................................................................................47
Chapter 10 System Input/Output (I/O) Interfaces................................................................................................. 1
Station Message Detail Recording (SMDR) ..........................................................................................1
Message Center Interface (MCI) ...........................................................................................................6
Property Management System (PMS)...................................................................................................8
Chapter 11 Open Application Interface............................................................................................................... 1
System Outline ......................................................................................................................................1
OpenWorX: Attendant Statistics............................................................................................................ 1
OpenWorX: Business Attendant System (BAS) ....................................................................................1
OpenWorX: Business Receptionist (BR)............................................................................................... 6
OpenWorX: Communications Portal......................................................................................................7
OpenWorX: Dialer..................................................................................................................................9
OpenWorX: Location Status Information (LSI) ....................................................................................10
OpenWorX: Message Reader (MR).....................................................................................................10
OpenWorX: Short Text Messaging......................................................................................................11
OpenWorX: Incoming Call Assistant (ICA).......................................................................................... 12
OpenWorX: Group Call Forward Control (GCFC) ...............................................................................13
OpenWorX: Personal Call Assistant (PCA)......................................................................................... 14
OpenWorX: Name Display...................................................................................................................16
OpenWorX: Multiple CCIS Node Configuration...................................................................................17
OAI Application Software Development...............................................................................................17
System Specifications..........................................................................................................................17
Chapter 12 Automatic Call Distribution (ACD) with MIS...................................................................................... 1
Automatic Call Distribution (ACD)..........................................................................................................1
Basic ACD .............................................................................................................................................1
Basic ACD Features.............................................................................................................................. 2
CallCenterWorX ACD 3.0 for Business .................................................................................................3
CallCenterWorX MIS .............................................................................................................................6
Q-Master 3.1........................................................................................................................................10
QueWorX4.0........................................................................................................................................15
Professional Services for QueWorX.................................................................................................... 18