NEC 2000 IPS manual BAS Overhead Paging, BAS Call Recording and Playback

Chapter 11 Open Application Interface

BAS: Overhead Paging

Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to utilize these methods. Because of this, if the user wishes to overhead page from BAS they must manually initiate it from their Dterm. However the user may create a special speed dial key instead. In the PBX, the user must create a trunk access dial string. Using LCR, a dial string can directly access the trunk and provide voice path to the paging system. For example, the user creates the number 19 in their LCR to access trunk 1 in route 1. This trunk is terminated to the overhead paging. Now when the attendant hits their speed dial to dial 19, they will be able to overhead page.

BAS: Call Recording and Playback

Apart from the directory, another powerful feature integrated into the BAS client is the ability to record conversations and playback greetings over the telephone. With the addition of a Dterm Play/Record Module, the client will be able to automatically record voice conversations and instruct the software to save the last specified number of conversations. Conversations are saved as .wav files, which are time; date stamped and rotated in a circular buffer. When it is determined that a call needs to be saved, the operator simply presses the “Save Recordings” button and the selected call is automatically saved. Conversely, the operator can save a set of greetings to be played back immediately every time the phone is answered via the BAS. Greetings playback can be determined based on “internal” or “external” calls, on groups of caller IDs, or even morning or afternoon. A different greeting can be recorded for any of the scenarios above allowing the attendant to present a pleasant and consistent greeting.

BAS: Offline Mode (Pseudo Night Mode)

Night Mode allows for calls to be handled differently during off business hours. When no BAS attendants are logged into the system, the OWX server is still monitoring calls to the attendants. Since there are no attendants to send the calls, the server will instead send the calls to a configurable number, such as the voice mail system, or play a night announcement.

In the case where the server itself goes down, it is recommended that the user set up a UCD degrade. Since the OAI cannot route the calls, it will instead send the calls to a UCD group, which includes the operators. Typically a separate set of virtual sub-lines are put into a UCD group and assigned on each attendant’s Dterm and the pilot number of this UCD group is associated with the BAS queues to be used in the event of failure.

BAS: Authorization and Account Code Dialing

BAS supports dialing with Account Codes or Authorization Codes. However, it uses a slightly different number format for the dial string. To denote an account code an exclamation point (!) is used and for authorization codes a dollar sign ($) is used. Here are some example strings.

Account Code: 2145551212! 1234567890

Authorization Code: 2145551212$ 1234567890

The exclamation point (!) or the dollar sign ($) delineate to BAS where the dial-able number ends and where the code begins. In the account code example, 2145551212 is the phone number and 1234567890 is the account code.

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