Chapter 11 Open Application Interface
UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 11-7
Issue 6
BAS: Call Recording and Playback
Apart from the directory, another powerful feature integrated into the Business Receptionist client is the
ability to record conversations and playback greetings over the telephone. With the addition of a Dterm
Play/Record Module, the client will be able to automatically record voice conversations and instruct the
software to save the last specified number of conversations. Conversations are saved as .wav files,
which are time & date stamped and rotated in a circular buffer. When it is determined that a call needs
to be saved, the operator simply presses the “Save Recordings” button and the selected call is
automatically saved. Conversely, the operator can save a set of greetings to be played back
immediately every time the phone is answered via the Business Receptionist. Greetings playback can
be determined based on “internal” or “external” calls, on groups of caller IDs, or even morning or
afternoon. A different greeting can be recorded for any of the scenarios above allowing the attendant to
present a pleasant and consistent greeting over the telephone.
BR: Authorization and Account Code Dialing
Business Receptionist supports dialing with Account Codes or Authorization Codes. See the previous
section on BAS for details of operation.
BR: Attendant PC Minimum Hardware Requirements
Business Receptionist hardware requirements are the same as the BAS requirements, see previous
section for details.
OpenWorX: Communications Portal Business communications in the 21st century is no longer defined strictly as phone calls and
documents. It has become pervasive in the business day, taking many forms – phone calls to
the desk, phone calls to cell phones, emails, voice mail, faxes and instant messaging.
The OpenWorX® Communications Portal provides the added value of including communication
tools within the portal. This enables information technology organizations to provide their
users with a single interface for multiple communication applications. The consistent interface
across the organization can streamline administration, management and user training while
providing the greatest level of functionality to users.
Many daily business activities rely on communications, but at the same time, business people
can easily be overwhelmed by the volume of contacts – and the variety of communication
forms enables anyone to interrupt at any time. Today’s business professional must be
empowered to manage their communications. OpenWorX Communications Portal integrates
all of these channels into a unified, web accessible portal that puts the individual back in
control of their own communications. All contacts can be simply and easily managed from a
single application – reducing the complexity of dealing with multiple communication types and
increasing personal productivity.
Today’s business person is mobile, yet they are dependent on communications to maintain the
flow of their business. Most business communication attempts fail on the first attempt because
the receiving individual is away from their desk or is otherwise engaged. The OpenWorX
Communications Portal will understand the individual’s status. Using flexible rules and
capitalizing on the integration of voice and data, it will selectively route contacts and messages
based on the identity of the sender as well as the status of the individual. This allows the