NEC 2000 IPS manual Open Application Interface, System Outline, OpenWorX Attendant Statistics

Chapter 11 Open Application Interface

System Outline

The UNIVERGE NEAX 2000 IPS is equipped with an Open Application Interface (OAI) to provide user applications through an external processor, which transmits and receives the control signals via Ethernet interface on the MP. The interface is supports TCP/IP protocol.

OpenWorX: Attendant Statistics

OpenWorX Statistics operates in conjunction with the Business Attendant System in order to provide near real time statistics about the operators and the queues. A variety of information is gathered and stored in a database that allows for a multitude of differing reports. With the power of Crystal Reports® the user can then view the data with a web interface allowing for HTML, PDF, and RPT formats. An additional purchase of Crystal Reports Viewer® is required for the RPT format. Below is a list of the types of reports the user can run.

Attendant Reports

Attendant Call Summary

Attendant Answered Calls

Attendant Outbound Calls

Attendant Interval Summary

Attendant Inbound Interval

Attendant Outbound Interval

Total Attendant Summary

Attendant Login/Logout Detail

Queue Reports

Queue Summary

Queue Abandon Calls

Queue Answered Calls

Queue Interval

Total Queue Summary

OpenWorX: Business Attendant System (BAS)

NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time

and part-time UNIVERGE NEAX 2000 IPS system answering position. The BAS consists of an interactive client side application running on Windows 2000 or Windows XP operating system that connects to the BAS server via the corporate LAN. The BAS server software is used for

UNIVERGE NEAX 2000 IPS connectivity and runs on a Microsoft Windows 2000 Server or Windows 2003 Server.

UNIVERGE NEAX 2000 IPS Request for Proposal (RFP) Reference Guide	Page 11-1
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